Choose dates to view prices

Mercure Lourdes Imperial

Photo gallery for Mercure Lourdes Imperial

Exterior
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Mercure Lourdes Imperial

Mercure Lourdes Imperial

4.0 star property
4-star hotel in Lourdes with 2 restaurants and bar/lounge

7.8/10 Good

152 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
3 Avenue du Paradis, Lourdes, Hautes-Pyrenees, 65100

Room options

About this area

What's nearby

  • Heart of Lourdes
  • Basilica of Our Lady of the Rosary - 4 min drive
  • Massabielle Grotto - 9 min drive

Getting around

  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 21 min drive
  • Pau (PUF-Pau - Pyrenees) - 53 min drive
  • Lourdes Station - 15 min walk
  • Ossun Station - 22 min drive
  • Salles-Adour Station - 24 min drive

Restaurants

  • Cafe des Brancardiers - 2 min walk
  • New Orleans Café - 4 min walk
  • Restaurant Alexandra - 4 min walk
  • Pizzeria Da Marco - 4 min walk
  • O Piment Rouge - 4 min walk

About this property

Mercure Lourdes Imperial

When visiting Lourdes, Mercure Lourdes Imperial is a great choice to consider. Guests looking for a bite to eat can visit Le Perchoir, one of 2 restaurants, which serves international cuisine and is open for lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge and a terrace. Fellow travellers say good things about the helpful staff and bar.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 88 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from noon until midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests can expect reduced services and amenities in winter 2022-23 due to national energy-saving initiatives.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets stay for free (dogs and cats only)
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 15.00 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast each morning (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children's menu

What to do

  • Shopping

Working away

  • Meeting room
  • Computer station
  • Conference space (699 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1950
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Grab bar near toilet

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Le Perchoir – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.10 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Local cuisine breakfast is offered for an extra charge of EUR 15.00 per person (approximately)

Renovations and closures

The property is closed between 15 December and 1 February.

Parking

  • Self-parking costs EUR 15.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a security system and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Lourdes Mercure
Lourdes Mercure Imperial
Mercure Imperial
Mercure Imperial Hotel
Mercure Imperial Hotel Lourdes
Mercure Imperial Lourdes
Mercure Lourdes
Mercure Lourdes Imperial
Accor Lourdes Imperial
Mercure Lourdes Imperial Hotel Lourdes
Mercure Lourdes Imperial Hotel
Mercure Lourdes Imperial Hotel
Mercure Lourdes Imperial Lourdes
Mercure Lourdes Imperial Hotel Lourdes

Frequently asked questions

Is Mercure Lourdes Imperial currently open?
The property is closed between 15 December and 1 February.
How much does it cost to stay at Mercure Lourdes Imperial?
As of 3 February 2023, prices found for a 1-night stay for 2 adults at Mercure Lourdes Imperial on 20 February 2023 start from S$121, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mercure Lourdes Imperial offer free cancellation for a full refund?
Yes, Mercure Lourdes Imperial does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Lourdes Imperial?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Lourdes Imperial?
Yes, cats and dogs stay free.
Is parking offered on site at Mercure Lourdes Imperial?
Yes. Self-parking costs EUR 15.00 per day.
What are the check-in and check-out times at Mercure Lourdes Imperial?
You can check in from noon - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Lourdes Imperial?
No, this hotel doesn't have a casino, but Bagneres-de-Bigorre Casino (24-min drive) is nearby.
Are there restaurants at or near Mercure Lourdes Imperial?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include New Orleans Café (4-min walk), Restaurant Alexandra (4-min walk) and Pizzeria Da Marco (4-min walk).
What's the area around Mercure Lourdes Imperial like?
Mercure Lourdes Imperial is located by the river, a short 8-minute walk from Basilica of Our Lady of the Rosary and 9 minutes' walk from Massabielle Grotto. Travellers say that the area is walkable and good for shopping.

Reviews

7.8

Good

8.1/10

Cleanliness

8.3/10

Staff & service

7.2/10

Amenities

7.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Perfect stay
Staff was very friendly, especially the waitress! Enjoyed our stay . Will go again and again.
Anton, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible service and rooms!!!
I was able to book this hotel cheaply- 3 days for a little over 160 euros. We were given a tight, small and I hate dark colored carpets. It is a very good excuse for dirty carpets although this one was not dirty, I think. The view from our window was an unoccupied building that was dilapidated. The reception desk (male) cannot really understand english and of course cannot communicate effectively in English. I requested for something one time and he cannot accomodate at all. Nothing. One cannot get anywhere with that receptionist. The lady was effective, very good. The male is totally useless. I stayed in this hotel many years back and I was happy then, now I will never go back to that place. Also advised my friends to avoid this place. Looking for someplace else to stay for next visit.
Cecilia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bambang, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nous avons eu un service exceptionnel. Merci à l’hôtel pour leur accueil chaleureux.
Audrey, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

I found Mercure Imperial through the ranking which did not disappoint. The hotel is centrally located and the staff are knowledgeable and friendly. Due to the low season, many places and restaurants were closed. Surprisingly the hotel's restaurant provided a nice option for a solid meal service. I felt safe too because the server made sure every customer showed the COVID green pass before entering the restaurant. Great job!
William, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Centrally placed with river view. Very welcoming and helpful reception staff. Good breakfast & dinner reasonably priced. Very comfortable beds. Overall excellent stay.
MINI, 2-night family trip
Verified Hotels.com guest review

6/10 Good

3-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review