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Novum Hotel Holstenwall Hamburg Neustadt

Photo gallery for Novum Hotel Holstenwall Hamburg Neustadt

Hypo-allergenic bedding, in-room safe, individually furnished, desk
Exterior
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Free daily buffet breakfast
Shower, free toiletries, hair dryer, towels

Overview of Novum Hotel Holstenwall Hamburg Neustadt

Novum Hotel Holstenwall Hamburg Neustadt

Pet-friendly hotel with bar/lounge, connected to the convention centre, near Reeperbahn
7.2 out of 10 Good
7.2/10 Good

1,002 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pet-friendly
  • Free WiFi
  • Bar
  • 24/7 front desk
  • Non-smoking
Map
Holstenwall 19, Hamburg, HH, 20355
Main amenities
  • Daily housekeeping
  • Bar/lounge
  • 24-hour front desk
  • Front desk safe
  • Multilingual staff
  • Free newspapers in the lobby
  • Luggage storage
  • Tour/ticket assistance
  • TV in a common area
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift

Room options

About this area

What's nearby

  • In Hamburg City Center
  • Reeperbahn - 7 min walk
  • Miniatur Wunderland - 19 min walk
  • Elbe Philharmonic Hall - 22 min walk
  • St. Michaelis Church - 1 min drive
  • St. Pauli Piers - 1 min drive
  • Hamburger Dom - 2 min drive
  • Hamburg Messe and Congress - 2 min drive
  • Fish Market - 3 min drive
  • Hamburg City Hall - 3 min drive
  • Hagenbeck Zoo - 9 min drive

Getting around

  • Hamburg Airport (HAM) - 22 min drive
  • Michaeliskirche Hamburg Station - 6 min walk
  • Hamburg Dammtor Station - 20 min walk
  • Sternschanze Station - 26 min walk
  • St. Pauli U-Bahn - 4 min walk
  • Landungsbrücken Station - 9 min walk
  • Stadthausbrücke S-Bahn - 12 min walk

Restaurants

  • Tanzende Türme - 6 min walk
  • Dat Backhus - 4 min walk
  • Clouds - 6 min walk
  • Mojo Club - 6 min walk
  • Zwick II - 4 min walk
Map

About this property

Novum Hotel Holstenwall Hamburg Neustadt

Novum Hotel Holstenwall Hamburg Neustadt puts you a short five-minute drive from Reeperbahn and Miniatur Wunderland. Guests looking to stay active can experience the nearby hiking/biking trails, and free perks include buffet breakfast daily and WiFi. Also, Hagenbeck Zoo and Volksparkstadion are within a short drive. Fellow travellers like the helpful staff and breakfast. Public transportation is only a short walk: St. Pauli U-Bahn is 4 minutes and Landungsbrücken Station is 9 minutes.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 67 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and may be collected at the property. The amount varies based on factors such as length of stay, property classification and room price. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 6.00 per person, per night

Optional extras

  • Early check-in can be arranged for an extra charge of EUR 15.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 15.00 (subject to availability)

Children & extra beds

  • Rollaway beds are available for EUR 30.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hamburg Novum Hotel Holstenwall
Holstenwall Hamburg
Holstenwall Novum Hotel Hamburg
Novum Holstenwall Hamburg Neustadt
Novum Holstenwall Neustadt
Novum Hotel Hamburg Holstenwall
Novum Hotel Holstenwall
Novum Hotel Holstenwall Hamburg
Novum Hotel Holstenwall Hamburg Neustadt
Novum Hotel Holstenwall Neustadt
Select Hotel Hamburg
Novum Hotel Holstenwall Hamburg Neustadt Hotel
Novum Hotel Holstenwall Hamburg Neustadt Hamburg
Novum Hotel Holstenwall Hamburg Neustadt Hotel Hamburg

Frequently asked questions

Does Novum Hotel Holstenwall Hamburg Neustadt offer free cancellation for a full refund?
Yes, Novum Hotel Holstenwall Hamburg Neustadt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novum Hotel Holstenwall Hamburg Neustadt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Novum Hotel Holstenwall Hamburg Neustadt?
Yes, dogs are welcome. There's a charge of EUR 15 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Novum Hotel Holstenwall Hamburg Neustadt?
Sorry, there's no on-site parking at Novum Hotel Holstenwall Hamburg Neustadt.
What are the check-in and check-out times at Novum Hotel Holstenwall Hamburg Neustadt?
You can check in from 3:00 PM - anytime. There's a charge of EUR 15.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 15.00 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Novum Hotel Holstenwall Hamburg Neustadt?
No, this hotel doesn't have a casino, but Casino Reeperbahn (11-min walk) and Casino Esplanade (19-min walk) are both nearby.
What is there to do at Novum Hotel Holstenwall Hamburg Neustadt and nearby?
Have fun with nearby activities such as cycling and hiking.
What's the area around Novum Hotel Holstenwall Hamburg Neustadt like?
Novum Hotel Holstenwall Hamburg Neustadt is a short 4-minute walk from St. Pauli U-Bahn and 7 minutes' walk from Reeperbahn. Travellers say that the area is central and good for shopping.

Reviews

7.2

Good

7.9/10

Cleanliness

7.7/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.1/10

Eco-friendliness

Reviews

10/10 Exceptional

colin, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

The night staff did not speak English and if they did were not at all helpful. the night desk staff on duty Sep 5th in the early morning refused to get me a taxi which I had asked for earlier, told me to try taking the train, pointing me to the door (all done with emotion and anger seemingly towards me). I went next door and immediately got the taxi from the night desk person at the next hotel, who had no problem at all. The other staff were great.
Maryanne, 4-night business trip
Verified Expedia guest review

2/10 Poor

Not a nice room at all, stay somewhere else
Would rather have stayed in a hostel. Not enough towels provided in the room, had to request the right number of towels at front desk. Room and especially bathroom are in dire need of renovation. Repairs needed in various places (see photos). The hotel does not take pride in its rooms. The front desk is stated as 24hr in the description but frequently there is a sign at the desk saying they will be back in a few minutes, on one occasion this was around 20 mins. That's not 24hr then. Window handle missing to one of the windows. Would not choose to stay here again and think it has also put me off of the Novum brand.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Better than I expected.
Nicholas, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Uncomfortable pillows, average breakfast and noisy
sandra, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Kestutis, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

A great stay, friendly staff, good location
Sarah, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Grees, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommended hotel close to Reeperbahn
Very comfortable hotel and close to Reeperbahn with its clubs, pubs and restaurants. Super clean! Although I didn't chat that much with the staff (corona times) they were very helpful when I needed anything. I've seen some reviews concerned about the noise. There's a big street with lots of traffic just outside the hotel but I had an upper floor room and didn't hear anything at all (and I had the window open at night). Will book it again. ps. didn't have breakfast at the hotel due to the corona situation
Jimi, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Fair
Everything was OK, nothing exceptional. Just fair. There was a mess about the breakfast, as staff was restricting how much each person could eat.
2-night family trip
Verified Hotels.com guest review