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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

Krystal Beach Acapulco

3-star3 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670, Mexico

3-star beachfront resort with outdoor pool, near Condesa Beach
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • We expected the place and rooms to be cleaner, maintenance is needed. This was a family…Jan 6, 2021
  • My overall all stay was a nice experience. Dec 31, 2020

Krystal Beach Acapulco

More Info: 6823 2342

from S$69
  • Standard Room, 2 Double Beds, Mountain View
  • Standard Ocean View
  • Standard Room, 1 King Bed, Mountain View

What’s around Krystal Beach Acapulco

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 1 min walk
  • Gran Plaza Shopping Mall - 3 min walk
  • Parque Papagayo - 10 min walk
  • Diana the Huntress - 16 min walk
  • Icacos Beach - 28 min walk
  • Zocalo - 41 min walk
  • Papagayo Beach - 2 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 37 min drive

At a glance

Key facts

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (MXN 150 per day)

  • Onsite valet parking (MXN 150 per day)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Water skiing on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues
  • Limited gourmet or à la carte dining

Not included
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service

Dining

Aquamarina - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Palapa - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Lobby Bar - This bar serves light fare only.

Recreation

On Site

  • Spa tub
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Water skiing on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Krystal Beach Acapulco’s small print

Also known as

  • Krystal Beach Acapulco
  • Krystal Beach Acapulco Resort
  • Krystal Hotel Acapulco Beach
  • Krystal Beach Acapulco Hotel
  • Krystal Beach Acapulco Resort
  • Krystal Beach Acapulco Acapulco
  • Krystal Beach Acapulco Resort Acapulco

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property accepts credit cards. Cash is not accepted.

Optional extras

Self parking costs MXN 150 per day

Valet parking costs MXN 150 per day

Buffet breakfast is offered for an extra charge of MXN 200 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Beach Acapulco

  • Does Krystal Beach Acapulco offer free cancellation for a full refund?
    Yes, Krystal Beach Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Beach Acapulco?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Beach Acapulco?
    Yes. Self parking costs MXN 150 per day. Valet parking costs MXN 150 per day.
  • Is there a pool at Krystal Beach Acapulco?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Krystal Beach Acapulco?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Krystal Beach Acapulco?
    You can check in from 3:00 PM - 11:30 AM. Check-out time is noon.
  • Are there restaurants at or near Krystal Beach Acapulco?
    Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and ocean views. Nearby restaurants include Shari Maki (3-min walk), Primos (4-min walk), and El Zorrito (5-min walk).
  • What is there to do at Krystal Beach Acapulco and nearby?
    Have fun with onsite activities like parasailing, water skiing, and snorkeling. Additional recreation onsite includes aerobics and volleyball. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool.

Recent reviews

Good 6.8 From 440 reviews

Very good 8.0
needs improvement
It was ok !! Could been better long wait to check in and alot of kids alot of kids!!! No space in swimming pool and no beds in beach for sun or chairs . Pool closes super early and only one waiter in entire restaurant we had to serve ourselfs!!
us1 night trip with friends
Very good 8.0
Nice for Acapulco
Nice rooms, amazing view, clean but two elevators didn't work and we had to go downstairs
Daniel Alejandro, us2 night trip with friends
Exceptional 10.0
Great service and friendly staff
Jonathan, mx2 night business trip
Exceptional 10.0
Staff is very nice, view from room very nice. It is a familly oriented hotel so don't be surprised if there are a lots of young kids.
ca1 night family trip
Poor 2.0
Unfriendly staff, 1 hour wait to check-in. dirty and foul odor in room. you've been warned, stay at your own risk
us1 night romance trip
Fair 4.0
No refrigerators in the room All inclusive option shall have refillable supple of drinks inside refrigerator. Wi- Fi connection was terrible, practically unusable.
us12 night romance trip
Very good 8.0
BEACH....OTHERS...NO MORE QUESTIONS CANSADO DE ESTA ENTREVISTA FORZADA
us2 night family trip
Good 6.0
The property is too old needs an update or a remodelación
Raul, us3 night family trip
Poor 2.0
Room was old and in bad shape, no amenities left in the room upon arrival, towels were old and harsh. Staff were not very friendly
us2 night family trip
Poor 2.0
This place is worst than a motel , we had to change room because the first one that they gave us was dirty the bed sheets had stains, there was dust everywhere and cigarrette butts everywhere , the hotel is dirty and disgusting , needs. Serious renovation , we went down to the lobby and they put it us in different room, the A/C is not working thay the room is extremely hot , it was cleaner than the first one but still this hotel has very low standards, the place is falling apart , everything is full of dust and rust, the bed sheets have holes and there is no hair dryer , no amenities and the rooms just lack comfort the place looks sad , dirty and disgusting, i was staying here because i was attending a wedding at the venue, i would not stay in this place again not even if they pay me for it .
BerthaS., us1 night romance trip

Krystal Beach Acapulco