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All properties in Queenstown, Otago, New Zealand
1 room, 2 adults

Heartland Hotel Queenstown

3-starOfficial New Zealand Rating provided by Qualmark®
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Ski equipment rental shops nearby
  • Dry cleaning/laundry service
27 Stanley Street, Queenstown, 9197, New Zealand

3-star hotel with restaurant, near Lake Wakatipu
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Ski equipment rental shops nearby
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The view from the chalet with view was great! Rooms a bit old but comfortable. Hot water…Aug 20, 2018
  • Wifi was unreliable and slow at times.May 11, 2018

Heartland Hotel Queenstown

from S$105
  • Chalet Quad Room
  • Standard Studio King Room
  • Family Room
  • Standard Twin Room
  • Superior King View Room
  • Standard Triple Room
  • Chalet Studio King Room
  • Chalet Studio King View Room
  • Standard Super King/Split View
  • Superior Studio, Multiple Beds
  • Standard Super King/Split

What’s around Heartland Hotel Queenstown

Landmarks

  • Heart of Queenstown
  • Lake Wakatipu - 5 min walk
  • Skyline Gondola - 13 min walk
  • Queenstown Arts Centre - 3 min walk
  • St Josephs Parish - 3 min walk
  • Queenstown Mall - 4 min walk
  • Church of St Peters - 5 min walk
  • Queenstown Ice Arena - 6 min walk

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

At a glance

Key facts

Hotel size

  • This hotel has 81 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:00 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Onsite parking includes off-street options

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Grab bar - near toilet
Languages Spoken
  • English
  • German
  • Japanese
  • Portuguese
  • Spanish

In the room

Home comforts
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

The Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Lobby Bar - Onsite lobby lounge. Open daily.

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Heartland Hotel Queenstown’s small print

Also known as

  • Heartland Hotel
  • Heartland Queenstown
  • Heartland Hotel Queenstown Hotel
  • Heartland Hotel Queenstown Queenstown
  • Heartland Hotel Queenstown Hotel Queenstown
  • Heartland Hotel Queenstown
  • Heartland Queenstown
  • Heartland Queenstown Hotel
  • Hotel Heartland Queenstown
  • Queenstown Heartland
  • Queenstown Heartland Hotel
  • Scenic Circle a Line Hotel
  • Scenic Circle a Line Queenstown

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

This property accepts credit cards, debit cards, and cash.

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Breakfast costs between NZD 19 and NZD 26 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Heartland Hotel Queenstown

  • Does Heartland Hotel Queenstown offer free cancellation for a full refund?
    Yes, Heartland Hotel Queenstown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Heartland Hotel Queenstown?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Is parking offered on site at Heartland Hotel Queenstown?
    Yes, there's free self parking.
  • Are pets allowed at Heartland Hotel Queenstown?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Heartland Hotel Queenstown?
    You can check in from 2:00 PM - 11:00 PM. Check-out time is 10 AM. Contactless check-out is available.
  • Are there restaurants at or near Heartland Hotel Queenstown?
    Yes, there's an onsite restaurant, The Hillside Brasserie. Nearby restaurants include Speights Ale House (3-min walk), Rata Dining (3-min walk), and Halo (5-min walk).
  • Is there an onsite casino at Heartland Hotel Queenstown?
    No, this hotel doesn't have a casino, but Skycity Queenstown Casino (6-min walk) and SKYCITY Wharf Casino (9-min walk) are both nearby.
  • What is there to do at Heartland Hotel Queenstown and nearby?
    Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours.

Recent reviews

Very good 8.2 From 228 reviews

Very good 8.0
Just right
MA VICTORIA, nz2 night trip
Very good 8.0
Great stay for a budget holiday!
We stayed here after spending five nights at Millbrook - We had a last-minute cancellation for our final two nights in QT. It's safe to say we weren't sure what to expect after such luxury - but we were pleasantly surprised. The bed was super comfortable, the view from to the bottom floor was nice, the staff very friendly and parking was easy and free! A very budget friendly stay right in the heart of QT.
Chloe, nz2 night trip
Very good 8.0
Great room with great views. Very clean. Thank you.
au3 night trip
Fair 4.0
We were lucky to be able to book accommodation elsewhere on the day! The rooms are offensive smelling, noisy, very old and uncomfortable. We checked in and then promptly checked out.
au2 night family trip
Exceptional 10.0
Nice view of Queenstown and sunsets! Clean room, friendly staff, good value for buffet breakfast!
au3 night romance trip
Exceptional 10.0
Great location, friendly staff, nice room. Good family room.
Mandy, au2 night family trip
Exceptional 10.0
The view from our room was amazing. Perfect location. 5-6 minutes walk to the city. The staff was so friendly.
au3 night romance trip
Exceptional 10.0
Awesome service, staff are cooperative and helpful.
au6 night trip with friends
Very good 8.0
A nice place for my stay, not the best view but the room was sizeable and equipped for my needs. WiFi a bit slow.
au2 night trip
Good 6.0
The property was very close to the city centre so convenient. The beds were comfortable.
Bella, au2 night family trip

Heartland Hotel Queenstown