Guests
All properties in Puerto Morelos, Quintana Roo, Mexico

Dreams Sapphire Resort & Spa - All Inclusive

Upscale beachfront resort with free water park, near Puerto Morelos Beach

  • Free buffet breakfast and free WiFi
From
S$509

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Junior Suite, 1 King Bed, Beachfront (Preferred Club) - Guest Room
  • Junior Suite, 1 King Bed, Beachfront (Preferred Club) - Guest Room
  • Beach
  • Pool
  • Junior Suite, 1 King Bed, Beachfront (Preferred Club) - Guest Room
Junior Suite, 1 King Bed, Beachfront (Preferred Club) - Guest Room. Image 1 of 79.
1 / 79Junior Suite, 1 King Bed, Beachfront (Preferred Club) - Guest Room
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, 77580, QROO, Mexico
8.4.Very good.
  • Amazing hotel, great resort. Amazing staff and amenities. Clean!!

    May 7, 2022

  • Pro: -overall clean rooms Cons: -breakfast buffer consistently good, rest of the food…

    May 1, 2022

See all 1,034 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free breakfast
  • Free WiFi
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 488 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (free)

What’s around

  • On the beach
  • Puerto Morelos Beach - 4 min walk
  • Petempich Bay - 24 min walk
  • Crococun Zoo - 32 min walk
  • Ojo de Agua Beach - 43 min walk
  • Puerto Morelos Town Square - 2.8 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Junior Suite Tropical View King
  • Preferred Club Junior Suite Tropical View King
  • Preferred Club Junior Suite Ocean Front King
  • Deluxe Junior Suite Tropical View Double
  • Preferred Club Junior Suite Ocean Front Double
  • Preferred Club Junior Suite Tropical View Double
  • Deal of the Day
  • Deal of the Day Preferred
  • Preferred Club Junior Suite Beach Front Swim Out King
  • Preferred Club Junior Suite Beach Front Swim Out Double
  • Preferred Club Governor Suite
  • Family Junior Suite Tropical View
  • Preferred Club Family Junior Suite Tropical View
  • Preferred Club Master Suite Ocean Front King
  • Preferred Club Master Suite Beach Front Swim Out King

What’s around

Landmarks

  • On the beach
  • Puerto Morelos Beach - 4 min walk
  • Petempich Bay - 24 min walk
  • Crococun Zoo - 32 min walk
  • Ojo de Agua Beach - 43 min walk
  • Puerto Morelos Town Square - 2.8 mi / 4.6 km
  • San Jose Catholic Parish - 2.8 mi / 4.6 km
  • Puerto Morelos Reef - 2.9 mi / 4.6 km
  • Artisans Market - 2.9 mi / 4.6 km
  • Sanctuary of Hope and Time Capsule - 4.9 mi / 7.9 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 5.1 mi / 8.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
map
See on map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, 77580, QROO, Mexico

At a glance

Hotel size

  • This hotel has 488 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/cafe
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby

Working away

  • Business center
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 8295
  • Conference space size (meters) - 771

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 14
  • Year Built - 2001
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LED TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Now Spa By Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • New Year's Day gala dinner fee for stays on 1 January

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • All Inclusive Now Sapphire Riviera Cancun
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Dreams Sapphire & Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun Optional All Inclusive
  • Dreams Sapphire Resort & Spa - All Inclusive Resort
  • Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Dreams Sapphire Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 7 onsite restaurants. Nearby restaurants include I Wanna Pizza (2.6 mi), John Gray's Kitchen (2.7 mi), and Sabor de Mexico (2.7 mi).
  • Have fun with onsite activities like kayaking, windsurfing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Dreams Sapphire Resort & Spa - All Inclusive also has 2 poolside bars, 5 bars, and a nightclub, as well as a sauna and a steam room.
8.4.Very good.
  • 4.0.Fair

    No fun in the sun!

    I was very disappointed in the resort for a Dreams property. It is older and needs updates big time. I had a Jr suite swim out and the room was a basic hotel room with a couch, table and two chairs, king bed and nothing fancy all around. There was never the robes and slippers I was told in description, room never got cleaned unless I called. I could never get into the special restaurant's as many times as I tried. Paying for premium access i was disappointed to not have that benefit at all. I did report my disappointment to the staff who never once tried to appease me in any way. I will not go back to this property. The only thing i really enjoyed was the food and the teppanyaki grill, the bartenders were all really great as well.

    BRENDA, 4 night trip, Apr 14, 2022

    Verified Hotels.com guest review

  • 6.0.Good

    Timeshare scam

    We were booked for nights and reservation said only one. The hotel would change reservation for additional 250 on top are 315. Making total 565 a night. Then hotel told us no charge if we go to timeshare So contacted you by email and text and ask for a refund. I did not put one for booking. I marked two. So I feel a full refund should be made. We did not stay their. Tried to resolve three days prior. Another guest was going thru the same thing. Not sure what is going at hotel. If not into wasting time on a going to new hotel to buy a timeshare this is unfair

    Vickie, 2 night trip, Feb 26, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    Great Experience!

    Great experience! Very clean and good sanitizing measures. A la carte restaurants are understaffed, not very good service. Did not enforce the use face mask in the buffets.... overall it was a great experience, staff is very kind and helpful.

    Michelle, 5 night family trip, Feb 18, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    Needs new sheets towels . Nothing is nastier than sheets and towels that were white at some point and now they are just blackish color. No robes in rooms. Also smell of humidity in some Rooms is unbearable. Staff especially waiters everywhere are super friendly .

    Lana, 3 night family trip, Feb 15, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    My girlfriend and I attended for Valentines weekend. It was great. They decorated the room with balloons and roses and even wine (for an extra charge but she loved it so it was worth it). They were so accommodating. They had so many different things to do around the resort. They had wonderful excursion’s. The staff was very friendly. They even had a basketball court. The food I was skeptical about because I saw mixed reviews. I actually loved the food and am very picky with resort food. We also were fortunate enough to visit the same weekend as the super bowl. They had several screens around the main area for everyone to watch the game. The beach was okay, I will admit I have seen better, but the pool views were great. The resort was smaller then what I was used to, but it was still great. Our room also was cleaned twice a day. Housekeeping came and checked the previous housekeepers works. I do recommend booking.

    Kennedy, 4 night romance trip, Feb 10, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Really enjoyed the adult pool. It is quiet and protected from wind on windy days. The staff in the entire facility are all fantastic.

    Rachel, 7 night trip, Feb 9, 2022

    Verified Expedia guest review

  • 6.0.Good

    I hope food was good it was ok

    Gopal, 5 night family trip, Feb 8, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Food is delicious. Very clean. Staff is attentive to their guests.

    Alejandrina, 7 night trip, Jan 31, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was excellent!

    Victor, 7 night family trip, Jan 29, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Service was excellent (5 star)

    John Weylin, 4 night family trip, Jan 27, 2022

    Verified Expedia guest review

See all 1,034 reviews