Dreams Sapphire Resort & Spa - All Inclusive

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

Primary image
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Dreams Sapphire Resort & Spa - All Inclusive

VIP Access

Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Puerto Morelos beachfront resort with free water park and spa

8.2/10 Very good

1,004 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Living room
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Maroma Beach - 23 min drive
  • Ventura Park Cancun - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Cozumel Intl. Airport (CZM) - 25.8 miles/41.5 km

About this property

Dreams Sapphire Resort & Spa - All Inclusive

At Dreams Sapphire Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 7 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious resort include 5 bars/lounges, a nightclub, and a fitness center. Fellow travelers say great things about the helpful staff and location.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 488 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Archery
  • Mini golf
  • Kayaking
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Foosball
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting room
  • Conference space (8295 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 14 buildings/towers
  • Built in 2001
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Spa

Now Spa By Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

Also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property
Dreams Sapphire & Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun Optional All Inclusive
Dreams Sapphire Resort & Spa - All Inclusive Resort
Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos

Frequently asked questions

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Clean and beautiful while relaxing and fun!
There is not enough great things that I can say about this place. My family and I had the most amazing week there atDreams Sapphire. The food was excellent, the amenitiesand rooms were so clean and spacious. The people made it the most memorable. To our great friends in the World Cafe-Alberto (Happy Feet) and Moises- you were the best introduction to this amazing resort and we looked forward to seeing you every time we returned! To Refugio and Jaime at the pool bar- you guys were awesome and the drinks were amazing! Thank Natavidad and Angela for always tending to us in and out of the pool! Eloy and Gamaliel-such excellent service at Portofino and delicious food! Omar the whistler, Kladia and Mika from the entertainment team were such joys to see! I loved my pool work outs and the evening shows were wonderful! If I could personally name every encounter | would because everyone made us feel so welcomed and treated us so well. Keep up the great work Dreams Sapphire! I would highly recommend this place to anyone and return many times! Bonus that my kids LOVED the water slides with no lines and we enjoyed the music and drinks at the pool bar!
Florence, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it!!
Amazing hotel, great resort. Amazing staff and amenities. Clean!!
Necati Senok, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dipakkumar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property was safe and so beautiful and the swimming pools were wonderful. You couldn’t find friendlier or morel efficient staff and I mean every one of the people that were helping in all of the ares. The beaches were beautiful but there was seaweed coming in every day as fast as they were cleaning it up so we didn’t swim in the ocean. We stayed a week but we will stay longer next time. The food was awesome especially all of the seafood.
LINDA L, 7-night family trip
Verified Expedia guest review

6/10 Good

Go elsewhere
Pro: -overall clean rooms Cons: -breakfast buffer consistently good, rest of the food is average/low -family member got food poisoning, hotel was very dismissive and did not take any ownership to gather more information about the incident. And refused to cover medical visit unless “it is proven food poisoning” -Service is poor. Outside from waiters at the breakfast buffet, customer service is poor. For any simple task, they would ask you to find the person who handles that matter, rather than trying to help you. So you basically have to walk around finding people to help you as they pass the ball to someone else. Don’t think this is about employees, but just poor management -horrible sanitization practices. Required masks for going indoors, but no gel Available inside. People could touch food with potentially dirty hands. Serve ware mixed between dishes, people cutting baguette with bare hands, and so forth. -few to no options for vegetarians. Also poor practices (mixing ham and cheese on the same plate, or making a veggie omelette on the same pan as a non veggie one) -healthcare worker, never had covid in all these years. Got covid here. Again cannot say with 100% certainly, but surely their practices didn’t help
5-night family trip
Verified Hotels.com guest review

8/10 Very good

The staff was amazing (Jose - Front Desk, Juan & Omar & Karley - Entertainment Team, Ricardo - Himitsu, Cesar & Francisco - World Cafe Buffet, Roberto & Jose - Lobby Bar). Housekeeping left much to be desired, they kept coming even though I told them not to clean after answering the door. We also one night got a blanket with blood on it… we called the concierge button for new blankets and they said they were coming right away but nobody ever came. The food was fine, the fresh ones were fantastic but some of the food was very salty. The chairs were full of bird poop so they should be cleaned more often and people always saved them with just towels which was very annoying.
Hannah, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

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Brandy Nicole, 5-night trip
Verified Expedia guest review

8/10 Very good

Hey
Ana, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

The showers were cold every night, the beach was horrible, and the food was not pleasing at all. If I could, I’d go back and choose another resort.
Teicher Brion Woodard, 3-night family trip
Verified CheapTickets guest review

2/10 Poor

Service was great. Hotel needs updated and water missing in pool around restaurant. Beach disgusting w seaweed.
Cynthia, 3-night romance trip
Verified Orbitz guest review