Best Western Melbourne City

Photo gallery for Best Western Melbourne City

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Courtyard Room - Pet Friendly | Individually decorated, individually furnished, iron/ironing board
Matchbox | Individually decorated, individually furnished, iron/ironing board
Shoebox | Individually decorated, individually furnished, iron/ironing board
Courtyard Room - Pet Friendly | Individually decorated, individually furnished, iron/ironing board

Overview of Best Western Melbourne City

Best Western Melbourne City

3.5-star property
City-center hotel within walking distance of Crown Casino and Entertainment Complex

8.0/10 Very good

1,006 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Refrigerator
  • Laundry facilities
  • 24/7 front desk
The price is S$107
Price available on 05/10/2022
Map
16 Spencer Street, Melbourne, VIC, 3000
Main amenities
  • Daily housekeeping
  • Rooftop terrace
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Free newspapers in the lobby
For families
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Melbourne Central Business District
  • Crown Casino and Entertainment Complex - 6 min walk
  • Melbourne Cricket Ground - 31 min walk
  • Collins Street - 1 min drive
  • Melbourne Convention and Exhibition Centre - 1 min drive
  • Marvel Stadium - 3 min drive
  • Queen Victoria Market - 7 min drive
  • Melbourne Central - 9 min drive
  • Rod Laver Arena - 3 min drive
  • University of Melbourne - 4 min drive
  • Spirit of Tasmania Ferry Terminal - 4 min drive

Getting around

  • Melbourne, VIC (MEB-Essendon) - 15 min drive
  • Melbourne Airport (MEL) - 19 min drive
  • Avalon Airport (AVV) - 38 min drive
  • Southern Cross Station - 6 min walk
  • Spotswood Station - 8 min drive
  • Flinders Street Station - 14 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Central Station - 23 min walk
  • North Melbourne Station - 27 min walk

About this property

Best Western Melbourne City

3.5-star hotel in the heart of Melbourne Central Business District
Located close to Crown Casino and Entertainment Complex, Best Western Melbourne City provides a rooftop terrace, a library, and dry cleaning/laundry services. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also enjoy perks such as:
  • A TV in the lobby, free newspapers, and books
  • A 24-hour front desk, an elevator, and tour/ticket assistance
  • Concierge services, luggage storage, and a front desk safe
  • Guest reviews give top marks for the proximity to shopping
Room features
All guestrooms at Best Western Melbourne City boast comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 114 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 per room)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Height restrictions apply for onsite parking
  • Offsite parking within 984 ft (AUD 25 per day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Use of nearby fitness center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Languages

  • Chinese (Mandarin)
  • English
  • Hindi
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per stay

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.5 percent

Pets

  • Pets are allowed for an extra charge of AUD 30 per pet, per night

Parking

  • Parking is available nearby and costs AUD 25 per day (984 ft away)
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

State tax ID - 68932034202

Also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Does Best Western Melbourne City offer free cancellation for a full refund?
Yes, Best Western Melbourne City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Best Western Melbourne City?
As of 4 October 2022, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on 5 October 2022 start from S$107, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Best Western Melbourne City?
This property confirms that guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Melbourne City?
Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of AUD 30 per pet, per night. Food and water bowls are available.
What are the check-in and check-out times at Best Western Melbourne City?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Best Western Melbourne City?
No, this hotel doesn't have a casino, but Crown Casino and Entertainment Complex (6-min walk) is nearby.
What is there to do at Best Western Melbourne City and nearby?
Recommended spots to visit include Melbourne Convention and Exhibition Centre (5-min walk) and Crown Casino and Entertainment Complex (6-min walk), along with Marvel Stadium (0.8 mi) and Melbourne Central (1.1 mi).
Are there restaurants at or near Best Western Melbourne City?
Yes. Nearby restaurants include The Grain Store (3-min walk), Clarendon Street Grill (3-min walk), and Buddabah (4-min walk).
What's the area around Best Western Melbourne City like?
Best Western Melbourne City is in Melbourne Central Business District, a short 6-minute walk from Southern Cross Station and 6 minutes' walk from Crown Casino and Entertainment Complex. Travelers say this hotel is in a good location.

Overall score and ratings

8.0

Very good

8.3/10

Cleanliness

8.7/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very good

Great location
Great location easy to access room is small but you know that when you book and only sleeping no issue Shower door is a bit small so if your a bit larger not really for you.
Linda, 1-night trip
Verified Hotels.com guest review

6/10 Good

LAWRENCE, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Location excellent Access to transport excellent Assistance and helpfullness excellent Cleanliness and room amenities excellent Twin share room bit cramped, would work well as a double
Mary, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great
Great on all points, service, location and comfort.
Phillip, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Steven, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Benjamin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great
Very good, only thing the shower door was very small
Tammy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Donna, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Old room, not clean
Hotel staff was friendly but the room so dusty and it make me sick. Not worth it. Never again.
Ladda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review