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Occidental Costa Cancún All Inclusive

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Exterior
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Occidental Costa Cancún All Inclusive

Occidental Costa Cancún All Inclusive

3.5 star property
All-inclusive beachfront property with spa, near Puerto Cancun Marina Town Center

7.6/10 Good

1,758 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Turtle Beach - 1 min drive
  • Puerto Cancun Marina Town Center - 3 min drive
  • Langosta Beach - 6 min drive
  • Tortuga Beach - 7 min drive
  • Plaza Las Americas - 9 min drive
  • Cancun Convention Center - 14 min drive
  • Ultramar Ferry Puerto Juárez - 14 min drive
  • La Isla Shopping Mall - 15 min drive
  • Cancun Mall - 22 min drive
  • Iberostar Cancun Golf Course - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • Cocos and Grill - 9 min walk
  • La Trattoria - 10 min walk
  • Dolcemente Pompei - 19 min walk
  • La Dolce Vita - 4 min drive
  • La Playita Restaurante Bar Cancun - 5 min drive

About this property

Occidental Costa Cancún All Inclusive

At Occidental Costa Cancún All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, facials and body treatments. Serving seafood, La Claraboya is one of 4 restaurants and 2 bars/lounges. Other highlights at this all-inclusive property include a poolside bar, a fitness centre and a sauna. The helpful staff and overall property condition get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 358 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli

Travelling with children

  • Children's club
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Access to nearby outdoor pool
  • Golfing nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1994
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

On-site live performances

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. The spa is open daily.

Dining

La Claraboya – This restaurant specialises in seafood. Reservations are required.
México Lindo – This restaurant specialises in Mexican cuisine. Reservations are required. Open daily.
La Trattoria – This restaurant specialises in Italian cuisine. Reservations are required. Open daily.
Albatros – This buffet restaurant specialises in international cuisine. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Facilities are accessible for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p>
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

Also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Frequently asked questions

Does Occidental Costa Cancún All Inclusive offer free cancellation for a full refund?
Yes, Occidental Costa Cancún All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Occidental Costa Cancún All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Occidental Costa Cancún All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Occidental Costa Cancún All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Occidental Costa Cancún All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Occidental Costa Cancún All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM.
Is there an on-site casino at Occidental Costa Cancún All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (5-min drive) and Royal Yak Casino and Sports Book (6-min drive) are both nearby.
What is there to do at Occidental Costa Cancún All Inclusive and nearby?
On-site recreation at Occidental Costa Cancún All Inclusive includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Occidental Costa Cancún All Inclusive also has 2 bars, a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Occidental Costa Cancún All Inclusive?
Yes, there are 4 on-site restaurants, featuring seafood. Nearby restaurants include Cocos and Grill (9-min walk), La Trattoria (10-min walk) and La Dolce Vita (2.7 mi).
What's the area around Occidental Costa Cancún All Inclusive like?
Occidental Costa Cancún All Inclusive is a short 5-minute walk from Turtle Beach and 12 minutes' walk from Las Perlas Beach. Travellers say that this property is in a good location.

Reviews

7.6

Good

8.6/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Jean-Luc, 3-night trip
Verified Hotels.com guest review

6/10 Good

rene, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Nope!
Pros: Staff work hard and are helpful. Relatively clean hotel. Cons: Don't expect anything fancy. Old building, wifi does NOT work, food variety is very poor for an all inclusive (ex. they were out of black tea for breakfast, no Asian food, etc). Food quality and taste was poor for the price they charged. They don't serve alcoholic beverages from midnight to noon, which is unbelievable. Drinks are watery. many rooms compared to the space of the property. Lobby was extremely crowded and loud until midnight. No high quality Entertainments. If your room is next to the lobby there's no way you can relax in your room until past midnight. In general: if you're looking for a less expensive and hence less fun vacation here's a good option. Next time we will spend a little more to experience higher quality All Inclusive. An all inclusive hotel MUST have some fancy and high quality elements, and this hotel just doesn't.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Teresa, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Maxwell, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great Hotel
Very clean, majority of the staff is great!
Ghada, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Befor
Himani, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall a good experience
I had very few things to complain about. Overall it was a good experience. The biggest problem I ran into was access to the front desk. There are not enough people to check people in and when you do check in it takes about 20 minutes. Rediculous. The lines stayed long for hours. Even to get a spare key to be re-made you had to wait forever. The only other think is that this hotel uses a lot of cans and plastic bottles. There are no recycle bins to be found on the entire property. I ended up packing them in my suitcase and flying them home to recycle.
Gregory, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Great value
Fantastic staff and facilities. The rooms are very clean and well stocked. The bed was comfortable and matched the photo. Pool area was great and always had chairs available. Bar near the pool lobby was handy. All four restaurants had good food and plenty of chooses. Beach area had chairs and a dedicated bar. Beach is a little small but fine. Only thing to be ready is check in. There will be a line and takes time.
robert, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

In short, this place has never ever let me down. I had a great time there . I stayed for 8 days, and loved every minute. The activity staff, Brendan, Sheyla, Aldo made my stay amazing!!
Verified Expedia guest review