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All properties in Puerto Vallarta (and vicinity), Jalisco, Nayarit, Mexico
1 room, 2 adults
All inclusive

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Beach property
  • Free WiFi
  • All-inclusive resort
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta (and vicinity), JAL, 48310, Mexico

All-inclusive beach property with spa, near Cruise Ship Terminal
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Beach property
    • Free WiFi
    • All-inclusive resort
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • My 7th time here. Normally amazing food, service and cleanliness. This time. Hot…Dec 20, 2020
  • All exclusive included in reservation charge. No extra charges were applied.Dec 7, 2020

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

from S$155
  • Standard Room Two Double Beds
  • Superior Room Two Double Beds
  • Standard Room King Bed
  • Standard Triple Room - with a double bed and a single bed
  • Superior Room King Bed

What’s around Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Landmarks

  • In South Hotel Zone
  • Cruise Ship Terminal - 7 min walk
  • La Isla - 12 min walk
  • Plaza Caracol - 15 min walk
  • Vallarta Casino - 24 min walk
  • Playa Las Glorias - 26 min walk
  • El Faro Lighthouse - 35 min walk
  • Marina Golf Club - 43 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 9 min drive

At a glance

Key facts

Size

  • 155 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

*See small print for additional details or extra charges

At the property

Food and drink
  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1950
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch LED TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Dining availability limited at one or more venues

Kids' club
  • Supervised activities for children between 4 and 12 years old

Other inclusions
  • Transportation to offsite activities

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

PIEDRA VIVA has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

La Troje - This poolside buffet restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Flavors of Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cascada Bar - This bar overlooks the pool.

Beach Club Sanck Bar - This beachfront bar specializes in international cuisine and serves light fare only.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive’s small print

Also known as

  • Hacienda Buenaventura Hotel Mexican Charm All Inclusive
  • Hacienda Buenaventura Mexican Charm All Inclusive
  • Hacienda Buenaventura Hotel Spa Beach Club
  • Hacienda Hotel Spa
  • Hacienda Buenaventura Hotel Mexican Charm
  • Hacienda Buenaventura Spa Club
  • Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
  • Hacienda Buenaventura Spa Beach Club Puerto Vallarta

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

  • Does Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offer free cancellation for a full refund?
    Yes, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive?
    Sorry, there's no onsite parking at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive.
  • Is there a pool at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge.
  • Are there restaurants at or near Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive?
    Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include Pizzeria La Dolce (9-min walk), La Vaca Argentina (9-min walk), and el oasis Del holi (10-min walk).
  • Is there an onsite casino at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive?
    No, this property doesn't have a casino, but Vallarta Casino (2-min drive) is nearby.
  • What is there to do at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive and nearby?
    Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes casino gaming. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive also has spa services and a garden.

Recent reviews

Very good 8.2 From 445 reviews

Exceptional 10.0
Truly amazing and beautiful experience
This way beyond an amazing stay experience. Everyone at the hotel, staff members, from the waiters, housekeeping to the receptionist made our entire trip be a truly beautiful experience to never forget. We intend to go back and stay there. We highly recommend this hotel!!!
Horacio, us9 night trip
Very good 8.0
People very kind the staff super nice I recommended
Ferminvasquez, us4 night family trip
Exceptional 10.0
The employees are just phenomenal. They go beyond to serve you and spent good time talking to us. The last time I was there I made a friend that we communicate quite often. They make you feel better than family.
YOLIE, us6 night romance trip
Exceptional 10.0
Everyone was so friendly an helpful. I had a great experience, and will definitely come back.
Hannah, us7 night trip
Exceptional 10.0
Friendly Staff, the different dinner themes, the music. I loved everything
Norma, us6 night family trip
Fair 4.0
Termite Infested Room
There is no elevator which made it a little difficult for my infant and kids. But my room was infest with bugs. Bugs on the bed and bugs in the bathroom. When I brought it to the front desk attention they laughed. The man walked to my room to show me it wasn’t a big deal because they were termites. They ended up moving me to the first floor which was more convenient since there is no elevator. But no apology or partial refund was given for the bugs. The rooms were dirty and I will never stay there again.
Destiny, us5 night family trip
Very good 8.0
Smokers should be banned ~ This should function as a smoke free facility. Canadian smokers are attracted to this property because of the liberal smoking policy and lax enforcement. Flags and banners should not be permitted to hang from patios and or balconies. Glass should not be permitted in or around pool area.
us14 night family trip
Very good 8.0
Its for a older crowd if youre 50 its like a retirement home
us7 night family trip
Fair 4.0
The property changed from last year. New management. Food wasn’t good cold. Breakfast was the best. Staff mostly good several not good. They cater to their own people. Each day always something they needed to say to white people. Nit picking. Was very upset from staying there last year. Giavinta the entertaining manager was not good. Making rules as we went. Was ready to go home after 8 days in my 2 week vacation. Several couples not going back. I rate the resort maybe a 2 star.
us14 night romance trip
Very good 8.0
The property needs to be consistent on their rules and not change them for every guest that complains.. example holding pool chairs with towels.. where people can or can not smoke ... non of these were a problem for us but some people made a huge stink and if rules were consistent then everyone would be fine.
Kim, ca14 night family trip

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive