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All properties in Acapulco, Guerrero, Mexico

Hotel Emporio Acapulco

3.5-star beachfront hotel with spa, near Condesa Beach

  • Free Internet
From
S$88

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Hotel Emporio Acapulco
  • Hotel Front
  • Hotel Front
  • Beach
  • Restaurant
  • Hotel Front
1 / 67Hotel Front
8.0.Very good.
  • Very relaxing

    Feb 19, 2021

  • This hotel is clean and has really friendly staff members that do what they can to meet…

    Dec 29, 2020

See all 913 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Safe
Convenient
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 422 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Diana the Huntress - 2 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Icacos Beach - 13 min walk
  • Parque Papagayo - 25 min walk
The following facilities or services will be unavailable from January 27 2021 to May 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Spa

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior with ocean view
  • Privilege Club Ocean Ste
  • Superior non refundable
  • Studio Suite, 2 Double Beds
  • Studio, 1 Queen Bed

Location

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Diana the Huntress - 2 min walk

What’s around

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Diana the Huntress - 2 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Icacos Beach - 13 min walk
  • Parque Papagayo - 25 min walk
  • El Rollo Acapulco - 31 min walk
  • Playa El Morro - 2 min walk
  • Diana Galleries Mall - 4 min walk
  • Plaza Bahia - 6 min walk
  • Papagayo Beach - 17 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 34 min drive
  • Airport drop-off service
  • Cruise terminal shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 422 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free wired Internet access in rooms

Transfers

  • Airport drop off (available 24 hours)*
  • Cruise terminal shuttle*

Parking

  • Onsite self parking (MXN 110 per night)
  • Uncovered onsite valet parking (MXN 110 per night)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • On private beach
  • Number of outdoor pools - 3
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Playground on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Children's pool
  • Swim-up bar
  • Arcade/game room

Working away

  • 24-hour business center
  • Conference space
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1952
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa.

The spa is open select days.

Recreation

On Site

  • Fitness facilities
  • Playground on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Small print

Also known as

  • Acapulco Emporio
  • Hotel Emporio Acapulco
  • Hotel Emporio Acapulco Hotel
  • Hotel Emporio Acapulco Acapulco
  • Hotel Emporio Acapulco Hotel Acapulco
  • Acapulco Emporio Hotel
  • Acapulco Hotel Emporio
  • Emporio Acapulco
  • Emporio Acapulco Hotel
  • Emporio Hotel
  • Emporio Hotel Acapulco
  • Hotel Acapulco Emporio
  • Hotel Emporio

Optional extras

Late check-out can be arranged for an extra charge of MXN 833 (subject to availability)

Self parking costs MXN 110 per night

Uncovered valet parking costs MXN 110 per night

Breakfast costs between MXN 259 and MXN 300 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 380 per vehicle. Maximum occupancy 4

WiFi is available in guestrooms for MXN 250 per night (rates may vary)

WiFi is available in public areas for MXN 250 per night (rates may vary)

Cruise ship terminal shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Emporio Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 110 per night. Valet parking costs MXN 110 per night.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MXN 833 (subject to availability). Contactless check-out is available.
  • Yes, there are 2 onsite restaurants. The dining venue will be unavailable from January 27 2021 to May 31 2021 (dates subject to change). Nearby restaurants include El Fogon (3-min walk), Applebee's (4-min walk), and Fisher's Acapulco (4-min walk).
  • Yes, a shuttle from the hotel to the airport is available. The charge is MXN 380 per vehicle.
  • Have fun with activities like parasailing, snorkeling, and water skiing, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Emporio Acapulco also has a private beach, an outdoor pool, and a fitness center, as well as an arcade and a garden.
8.0.Very good.
  • 8.0.Very good

    Maria, 2 night family trip, Jan 13, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    I expect more than they are in the web the room looks old condition smells humidity I really disappointed

    Gomez, 5 night family trip, Nov 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    When check-in time, we asked one of front-desk lady that if we could get an upper leveled room as it was our first time to visit Acapulco and we wanted to have the best view. They gave us a upper leveled room with the best view! Staff are kind and hotel’s location is very good. We want to come back next time! Highly recommended.

    Natty, 4 night romance trip, Nov 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The room was definitely nice and clean the housekeeping was on point. Service in regards to getting ice or food was good friendly staff. The only bad part was that the beds on small.

    Stephanie, 7 night family trip, Oct 26, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    It could’ve been Better

    Last Year was better...We got a Room where our AC wasn’t working someone went up to fix it but it was the same. The room had a stench like sewer. The furniture is out dated. What I love is the staff is super friendly they make you feel very welcome. They’re strict on the social distancing which is a plus every time u enter the premises they take your temperature. And the Pool too I enjoyed it also the views. I’ll come back here only if they update the furniture and fix their AC and smell in room. Otherwise I’ll just stay somewhere else.

    3 night trip, Oct 9, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Desde el momento que llegamos todo el personal nos trato con amabilidad. Debido a la pandemia, checan la temperatura y te dan gel antibacterial cada vez que entras a las instalaciones. Todo el personal trae careta por higiene. Estuvimos en el piso 8. La habitación tenia un sellp ee higiene al entrar. La vista al mar es impresionante. Lo unico malo es que no ay suficientes botes de basura en la playa, y tristemente los turistas dejan basura. Una sugerencia es que el hotel ponga letreros en los elevadores y al salir a la playa recordando a los huespedes de la importancia de mantener la playa limpia. Fue una experiencia maravillosa.

    Jose, 3 night trip, Sep 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It’s one of the best hotels I’ve stayed in Acapulco bay

    MAG, 1 night family trip, Aug 27, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Excelente costo-beneficio

    El servicio es excelente. Todos son muy amables. El hotel es bonito, sin embargo se siente un poco viejo en los pasillos y el exterior con las plantas. Los elevadores casi nunca funcionaron simultáneamente, y un elevador a la hora del check out fue el infierno: llegaban llenos a nuestro piso y era imposible salir. Lo mismo el estacionamiento, el cual no existe y es obligatoriamente con valet parking, y en el check out tardamos media hora en obtener el auto. De limpieza en serio tienen todas las estrellas! La atención de todos en serio es excelente. Sin duda me volvería a quedar aquí, solo recordar salir temprano el día de check out. Y sin duda Acapulco Costera es mucha mejor opción que Diamante, allá es una tumba en las noches.

    3 night trip, Aug 20, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    No AC , nothing like pictures and when I called for help with AC nobody ever helped

    Sandra, 4 night family trip, Aug 5, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Not sure where to start First room: A/C did not work, it was 80 deg inside the room and the humidity really high Second room: we asked for a different room and they gave us another one, A/C was working good but the water coming out of the sink faucet smelled like sewer water, it made you sick because it left that smell in the sink, we complained about it and nothing was done so we asked to be moved to another room Third room, no water smell but the A/C did not work, we asked to be check and the cleaning lady asked to be check, some body cane and said it was set up wrong, he touched some buttons and said, in 20 minutes you see the difference, 20 hours went by and the room still 85’deg, we complained again and nobody came, we gave up and put up with a room that it was hard to sleep because we were sweating a lot, not sure how this can be one of the best hotels there, since other people had the same problems, we saw them asking for another room and when I asked people if the A/C was working in their room, a lot of them said no People in the front desk were very nice.

    William, 4 night romance trip, Mar 9, 2020

    Verified Expedia guest review

See all 913 reviews