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Mercure Auckland Queen Street

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Individually decorated, individually furnished, desk, laptop workspace
Superior Room, Balcony | Terrace/patio
Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Overview of Mercure Auckland Queen Street

Mercure Auckland Queen Street

3.5 star property
3.5-star hotel in Auckland with restaurant and bar/lounge

8.8/10 Fabulous

152 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
The price is S$142
Price available on 18/12/2022
500 Queen Street, Auckland, Auckland, 1010
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • Business centre
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Conference space
  • Meeting room
  • Multilingual staff
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
  • Lift

Room options

About this area

What's nearby

  • In Auckland Central Business District
  • Sky Tower - 8 min drive
  • Auckland Ferry Terminal - 10 min drive

Getting around

  • Auckland (AKL-Auckland Intl.) - 25 min drive
  • Auckland Mt Eden Station - 18 min walk
  • Auckland Grafton Station - 19 min walk
  • Auckland Britomart Station - 20 min walk


  • Ken Yakitori Bar - 2 min walk
  • Revel Cafe - 2 min walk
  • Between Cafe & Eatery - 2 min walk
  • Verona Bar and Restaurant - 3 min walk
  • Scullery - 3 min walk

About this property

Mercure Auckland Queen Street

Located in the entertainment district, Mercure Auckland Queen Street is a great choice for a stay in Auckland. After a workout at the 24-hour fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge.


English, French, Hindi, Italian, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms


  • Check-in time from 2:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site parking only available on request
  • Secured covered on-site self-parking (NZD 35 per day)
  • On-site parking is limited (max. 10 spaces per unit)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) on weekday mornings 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room
  • Conference space (323 square feet)


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff


  • Safe-deposit box at front desk
  • 24-hour fitness centre


  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Well-lit path to entrance


  • English
  • French
  • Hindi
  • Italian
  • Korean

Room amenities

Be entertained

  • 50-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Lone Star – On-site family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: NZD 200 per accommodation, per stay

Optional extras

  • Continental breakfast is offered for an extra charge of NZD 20 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent


  • Covered self-parking costs NZD 35 per day
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 17 years old are not allowed in the fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

On-site parties or group events are strictly prohibited.

Long-term renters welcome.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Does Mercure Auckland Queen Street offer free cancellation for a full refund?
Yes, Mercure Auckland Queen Street does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Auckland Queen Street?
As of 5 December 2022, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on 18 December 2022 start from S$142, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Auckland Queen Street?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Auckland Queen Street?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Auckland Queen Street?
Yes. Self-parking costs NZD 35 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure Auckland Queen Street?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Mercure Auckland Queen Street?
No, this hotel doesn't have a casino, but SkyCity Casino (14-min walk) is nearby.
What is there to do at Mercure Auckland Queen Street and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Mercure Auckland Queen Street?
Yes, there's an on-site restaurant, Lone Star. Nearby restaurants include Gemmayze Street (3-min walk), Alleluya (3-min walk) and Bestie (3-min walk).
What's the area around Mercure Auckland Queen Street like?
Mercure Auckland Queen Street is in Auckland Central Business District, a short 4-minute walk from University of Auckland and 13 minutes' walk from Sky Tower.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

David, 2-night trip
Verified guest review

8/10 Very good

Marcos, 7-night trip
Verified guest review

10/10 Exceptional

SIEW HIN, 1-night trip
Verified guest review

10/10 Exceptional

Pleasant experience in Modern Decorated Hotel
I booked a 2 night stays there. This is a good modern design hotel room. Clean, and comfort bed. There are many food restaurants or cafes near the hotel. The front desk was helpful and prompt react to my enquiry. But 1 thing that made me panic when the electric kettle was boiled till dried up all the water, while I was making a call. Luckily there was no explosion. Quick enough the housekeeping team changed a new electrical kettle for me. Overall, I had a pleasant stay experience. Glad to come back again for the next time.
2-night business trip
Verified guest review

10/10 Exceptional

Tapiwa, 1-night trip
Verified guest review

8/10 Very good

Clifford, 1-night trip
Verified guest review

10/10 Exceptional

The room was perfect for our needs and the staff very helpful
Faye, 2-night family trip
Verified Wotif guest review

10/10 Exceptional

Beautiful rooms. Convenient locations. Great breakfast spots that are up the street. Friendly and knowledgeable staff
Terry, 8-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very nice and clean
Tania, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Good choice when in Auckland
This is the second time we have stayed at this hotel when in Auckland on business, it ticks all the important boxes (fast and free wifi, easy access, comfortable bed, quiet room, constant hot water in shower with decent pressure) and has the added bonus of having a bar/restaurant on site for breakfast and dinner/drinks. The staff are friendly too.
2-night business trip
Verified guest review