Paid for a “2 King Beds” room. Got a room with only one bed. When I requested this be corrected, since I prepaid for a non-refundable room, I was asked by hotel reception if I had a couch in my room. When I told the woman no, she then said they’d bring in a roll-away cot.
I have VIP GOLD status and am supposed to be offered free room upgrades, food discounts, etc. However, at PortAventura I pay almost $200 for a 1-night stay to be downgraded from the room type I booked.