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Hard Rock Hotel Riviera Maya - All Inclusive

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2 outdoor pools
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
2 outdoor pools

Overview of Hard Rock Hotel Riviera Maya - All Inclusive

VIP Access

Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
All-inclusive beachfront property with spa, near Puerto Aventuras Marina

8.2/10 Very good

1,001 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

Room options

About this area

What's nearby

  • On the waterfront
  • Xplor Theme Park - 14 min drive
  • Ferry to Cozumel - 17 min drive
  • Xcaret Eco Theme Park - 17 min drive
  • Quinta Avenida - 22 min drive
  • Playa del Carmen Maritime Terminal - 24 min drive
  • Playa del Carmen Main Beach - 22 min drive
  • Playacar Golf Club - 23 min drive
  • Akumal Beach - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Cozumel Intl. Airport (CZM) - 18.3 miles/29.4 km
  • Airport shuttle (surcharge)

Restaurants

  • Salciccium Puerto Aventuras - 5 min drive
  • El Arbolito - 6 min drive
  • Bamboo Cafe & Smoothies - 7 min drive
  • Cafe Ole - 8 min drive
  • Hoo Haa Restaurant and Bar - 8 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll have access to onsite kayaking. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. The Market, one of 9 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub, and a free kid's club. The helpful staff and family-friendly amenities get good marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Ecolab (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 150 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 1264 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:30 AM
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 40 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Pro golf lessons
  • Mini golf
  • Rock climbing
  • Kayaking
  • Ziplining
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (87823 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site

Facilities

  • 9 buildings/towers
  • Built in 2013
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Nightclub
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (roundtrip)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

On-site PCR COVID-19 testing is available for a USD 150 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • Ecolab (3rd party expert - Global)
  • Safe Travels (WTTC - Global)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?
As of 29 November 2022, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on 30 November 2022 start from S$495, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Riviera Maya - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 68 per person roundtrip.
What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - All Inclusive?
You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Hard Rock Hotel Riviera Maya - All Inclusive and nearby?
Have fun with onsite activities like kayaking, rock climbing, and ziplining and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hard Rock Hotel Riviera Maya - All Inclusive also has 7 bars, a nightclub, and a private beach, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include Salciccium Puerto Aventuras (2.5 mi), El Arbolito (3 mi), and Bamboo Cafe & Smoothies (3.6 mi).
Does Hard Rock Hotel Riviera Maya - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hard Rock Hotel Riviera Maya - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hard Rock Hotel Riviera Maya - All Inclusive like?
Hard Rock Hotel Riviera Maya - All Inclusive is located on the waterfront. Popular attractions include Xcaret Eco Theme Park, which is 17 minutes away by car.

Overall score and ratings

8.2

Very good

8.9/10

Cleanliness

8.7/10

Staff & service

8.0/10

Amenities

8.5/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Amazing facilities with plenty of events entertainment and just fun
fred, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Yosniel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I had a short stay of 3 days, 2 nights only. We were a party of 7 and all very pleased with this Hotel. Hard Rock is very attentive. Food was great and the several options available. With our large group we never had a problem waiting longer than 5mins to be seated. Staff goes above and beyond to deliver. Rooms are well kept and cleaned everyday. Great place for families!!
Jenny, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We had an awsome time. The staff was excellent. Everything was great. I would do this again. I will recommend highly
Maria Guadalupe, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had an amazing time. We stayed at the resort for 5 nights. There was so much to do for the whole family. My 5 year old had fun non stop and my 19 year old did as well. The hotel is constantly getting cleaned, the staff is friendly and overall we had no issues. The drinks are ok. The food at Zen was delicious and the buffet has great variety.. the wait at restaurants can be long so I recommended to eat early. Had a wonderful time. Would definitely recommend and will definitely come back.
Carolina, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Guillermo, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wadada, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

love it
Maya, 8-night romance trip
Verified Expedia guest review

8/10 Very good

Carlos Arturo Acero, 7-night trip
Verified Expedia guest review

2/10 Poor

Reinier, 7-night trip
Verified Expedia guest review