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Carlton Palace Hotel

Photo gallery for Carlton Palace Hotel

Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Minibar, in-room safe, desk, blackout curtains

Overview of Carlton Palace Hotel

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Carlton Palace Hotel

5.0 star property
Luxury hotel with 3 restaurants, near Gold Souk

8.0/10 Very good

1,000 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is S$120
Price available on 12/02/2023
Al Maktoum Street, P.O, Box 56262, Dubai

Room options

About this area

What's nearby

  • In Deira
  • Gold Souk - 34 min walk
  • Dubai Creek - 5 min drive
  • City Centre Deira - 10 min drive
  • BurJuman Mall - 11 min drive
  • Dubai Cruise Terminal - 17 min drive
  • Dubai Aquarium & Underwater Zoo - 10 min drive
  • Dubai Mall - 21 min drive
  • Burj Khalifa - 22 min drive
  • Souk Madinat Jumeirah - 28 min drive
  • Mall of the Emirates - 30 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 15 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 22 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 45 min drive
  • Al Rigga Station - 8 min walk
  • Union Station - 14 min walk
  • Salah Al Din Station - 19 min walk
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle


  • 5th Avenue Cafe & Restaurant - 5 min walk
  • Marina Restaurant - 7 min walk
  • China Sea - 7 min walk
  • Beirut Restaurant & Grills - 8 min walk
  • Golden Fork - 8 min walk

About this property

Carlton Palace Hotel

Carlton Palace Hotel is only 3.7 mi (6 km) from the airport and offers a shuttle (available 24 hours) for AED 105 per vehicle one-way. Guests can indulge in massages, and Al Shindagah, one of 3 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a nightclub and a poolside bar. Fellow travellers like the pool and helpful staff. Public transportation is only a short walk: Al Rigga Station is 8 minutes and Union Station is 14 minutes.


Arabic, English, Filipino, French, Hindi, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 212 rooms
  • Arranged over 11 floors


  • Check-in time from 2 PM until noon
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free on-site self-parking
  • Free on-site valet parking


  • Airport shuttle on request (available 24 hours a day)*


  • Free shopping centre shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Shopping
  • Golf lessons nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers


  • 1 building/tower
  • Built in 1997
  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Spa services
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bath only
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include massages.


Al Shindagah – This coffee shop serves breakfast, lunch and dinner. Open 24 hours.
Al Diwan – This restaurant specialises in Middle Eastern cuisine and only serves dinner.
Sketch – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.
Al Sharq – On-site bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 77 for adults and AED 35 for children
  • Airport shuttle service is offered for an extra charge of AED 105 per vehicle (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel Hotel Dubai

Frequently asked questions

Does Carlton Palace Hotel offer free cancellation for a full refund?
Yes, Carlton Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Carlton Palace Hotel?
As of 5 February 2023, prices found for a 1-night stay for 2 adults at Carlton Palace Hotel on 12 February 2023 start from S$120, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Carlton Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Carlton Palace Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Carlton Palace Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Carlton Palace Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Carlton Palace Hotel?
Yes, an airport shuttle is available. The charge is AED 105 per vehicle one-way.
What are the check-in and check-out times at Carlton Palace Hotel?
You can check in from 2 PM - noon. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Carlton Palace Hotel and nearby?
Carlton Palace Hotel has a nightclub and an outdoor pool, as well as a sauna and a steam room.
Are there restaurants at or near Carlton Palace Hotel?
Yes, there are 3 on-site restaurants, featuring Middle Eastern cuisine. Nearby restaurants include 5th Avenue Cafe & Restaurant (5-min walk), Marina Restaurant (7-min walk) and China Sea (7-min walk).
What's the area around Carlton Palace Hotel like?
Carlton Palace Hotel is a short 8-minute walk from Al Rigga Station and 11 minutes' walk from Dubai Creek. Travellers say that the area is walkable and good for shopping.



Very good




Staff & service




Property conditions & facilities




2/10 Poor

Not cleaned and it’s not 5 stars hotel never
Rooms not clean Smell very bad Fridge not working and very bad smell WC very bad
Mohamed, 3-night business trip
Verified guest review

8/10 Very good

Excellent, except some basic fasilities missing
Jasbir, 2-night trip
Verified guest review

8/10 Very good

Girardo, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Gary, 1-night trip
Verified Expedia guest review

2/10 Poor

I paid for 2 weeks, but only stayed there 2 nights. They haven’t refunded me back. Very unhappy
William, 14-night trip with friends
Verified Expedia guest review

8/10 Very good

A bit dated but generally good
Ajmal, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Worst hotel ever.
It is the worst hotel to stay in Dubai. Their rooms are extremely dirty, bathroom shower floods the entire bathroom, the reception at the hotel have an extremely bad attitude and dont care if your not happy with the stay. I had a really bad experience staying at this hotel and there are too many issues for me too list here. Bottom this is an extremely bad hotel to stay at. Do yourself a favor and stay away from this hotel. They have a 5 star rating which they probably got 30 years ago and have since dropped their standards. They are not even worth 1 star.
Waseem, 16-night business trip
Verified guest review

8/10 Very good

It was a nice hotel with great staff. The restaurant was a bit expensive
Inthiaz, 14-night trip
Verified Expedia guest review

4/10 Fair

The breakfast buffet was delicious! Service of agent at counter so unprofessional! The safe in the room and the fridge didn't work. It was too risky carrying the passports with us anywhere we went. Milk for my little one went bad. There was mold in the shower.
Kenya, 6-night family trip
Verified Expedia guest review

4/10 Fair

- dirty towels - unventilated room - dirty room window - low quality TV signal/screen
Baker, 4-night business trip
Verified guest review