Destination
Guests
All properties in Hamburg, Germany

Novum Hotel Alster

Hotel connected to the convention center, within easy reach of Moenckebergstrasse

  • Free WiFi
From
S$100

Image gallery

  • Novum Hotel Alster
  • Novum Hotel Alster
  • Bathroom
  • Bathroom
  • Novum Hotel Alster
Novum Hotel Alster. Image 1 of 46.
1 / 46Novum Hotel Alster
7.4.Good.
  • Good hotel, friendly staff. Central to city centre and train station. Overall good 3*…

    Dec 5, 2019

  • Friendly staff throughout the stay. Were helpful when i asked for extra pillows and…

    Nov 28, 2019

See all 466 reviews

Official standards

This property advises that it adheres to guide to reopening vacation rentals (DTV & DFV - Germany) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Quiet
Transport options
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 35 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • 24-hour front desk
  • Multilingual staff
  • Luggage storage

For families

  • Private bathroom
  • Daily housekeeping
  • Hair dryer
  • Blackout drapes/curtains
  • Elevator
  • Cable TV service

What’s around

  • In Saint Georg
  • Miniatur Wunderland - 27 min walk
  • Hamburg Dungeon - 27 min walk
  • Reeperbahn - 35 min walk
  • Elbe Philharmonic Hall - 36 min walk
  • Moenckebergstrasse - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Single Room
  • Standard Double Room
  • Single Room (Queensize)
  • Double Room (Queensize)
  • Comfort Single Room
  • Comfort Double Room
  • Comfort Triple Room
  • Quadruple Room
  • Family Room

Location

  • In Saint Georg
  • Miniatur Wunderland - 27 min walk
  • Hamburg Dungeon - 27 min walk

What’s around

Landmarks

  • In Saint Georg
  • Miniatur Wunderland - 27 min walk
  • Hamburg Dungeon - 27 min walk
  • Reeperbahn - 35 min walk
  • Elbe Philharmonic Hall - 36 min walk
  • Moenckebergstrasse - 9 min walk
  • Hamburg City Hall - 16 min walk
  • Hamburg Wholesale Market - 26 min walk
  • Hamburger Dom - 30 min walk
  • St. Michaelis Church - 30 min walk
  • Hamburg Cruise Center - 33 min walk

Getting around

  • Hamburg Airport (HAM) - 14 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • Central S-Bahn - 6 min walk
  • Hamburg Dammtor Station - 17 min walk
  • North Central U-Bahn - 3 min walk
  • South Central U-Bahn - 7 min walk
  • Monckebergstrasse U-Bahn - 9 min walk

At a glance

Hotel size

  • This hotel has 35 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Offsite parking nearby (EUR 9 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)

Things to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator

Languages Spoken

  • English
  • German

In the room

Home comforts

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Novum Alster
  • Novum Hotel Alster Hotel
  • Novum Hotel Alster Hamburg
  • Novum Hotel Alster Hotel Hamburg
  • Novum Alster Hamburg
  • Novum Hotel Alster
  • Novum Hotel Alster Hamburg
  • Aachener Hof Hamburg

Optional extras

Early check-in can be arranged for an extra charge of EUR 15.00 (subject to availability)

Late check-out can be arranged for an extra charge of EUR 15.00 (subject to availability)

Parking is available nearby and costs EUR 9 per day

Buffet breakfast is offered for an extra charge of EUR 8.90 for adults and EUR 4.95 for children (approximately)

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.00 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Novum Hotel Alster does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Novum Hotel Alster.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. There's a charge of EUR 15.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 15.00 (subject to availability). Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Jim Block (3-min walk), Dim Sum Haus Restaurant China (3-min walk), and Otto's Burger (4-min walk).
  • No, this hotel doesn't have a casino, but Casino Esplanade (16-min walk) is nearby.
  • Have fun with nearby activities like cycling, hiking, and sailing.
7.4.Good.
  • 10.0.Exceptional

    The location was perfect, just walking distance from the train station and from the main attractions in Hamburg. The area had a lot of charm and choices for food and entertainment. The room was spotless and cozy. Breakfast was decent and varied. I'll come back soon.

    2 night romance trip, Oct 16, 2019

    Verified Travelocity guest review

  • 8.0.Very good

    Overnight in Hamburg

    Overnight break with family. Very convenient location. Great breakfast.

    Eleanor, 1 night family trip, Oct 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Very friendly staff, good breakfast, really close to main station and Alster. But the room was very small.

    2 night romance trip, Sep 13, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Liked location. Amenities weren’t so great and clean enough but some spots missed. Overall ok but a bit under welming for the cost.

    5 night family trip, Sep 13, 2019

    Verified Expedia guest review

  • 8.0.Very good

    This is a good location, walking distance to many museums and galleries.

    2 night trip, Aug 16, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The sttaf was friendly

    Good hotel

    Fakhir, 2 night business trip, Jul 12, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff and service was friendly, helpful and professional. The room could be bigger.

    Tadeusz, 5 night trip, Jul 8, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location near central station, helpful staff, good breakfast, but very small room. Had difficulty fitting in suitcases.

    5 night trip with friends, May 31, 2019

    Verified Expedia guest review

  • 2.0.Poor

    I wouldnt recommend this hotel for the rude and unhelpful staff. The location of the hotel is good. It's at walking distance from the central station but the lady at the reception is absolutely rude. If you are someone who expects any service (like a restaurant or warm water or charger or absolutely anything to be honest) this is not the place to stay. Room amenities are very basic and there are definitely many more decent places to stay in with trained and professional staff.

    1 night family trip, Apr 25, 2019

    Verified Expedia guest review

  • 6.0.Good

    hotel great central location buffet breakfast good but room was small bed uncomfortable with a pillow each bed was badly placed in room bathroom was tiny i asked for 2pm checkout as listed in hotel info book saying it was free only to be informed it would cost €50

    matt, 3 night romance trip, Mar 16, 2019

    Verified Hotels.com guest review

See all 466 reviews