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Room options

View all photos for Superior Double Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Superior Double Room, 2 Double Beds

  • 22 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed

  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

At a glance

Hotel size

  • 238 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 33 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered on-site self-parking (MXN 50.00 per stay)
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Childcare in room (surcharge)

Working away

  • 8 meeting rooms
  • Conference space (3875 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2002
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Arcade/games room
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 114
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls
  • Desk chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

all good,
William, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel.
This hotel was wonderful. Sylvia at the front desk, spoke irreproachable English. The rest of the staff were courteous and helpful. The hotel itself was very upscale and nice as well as the neighborhood. I would certainly give my recommendation to stay here.
2-night trip
Verified Hotels.com guest review

4/10 Fair

Daniel, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Jorge, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent customer service
Jorge, 2-night family trip
Verified Expedia guest review

6/10 Good

The property needs a refresh. The lobby was ok, but the room it very dated. The mattress was good but smelled weird.
Isabel, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

claudia, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

abiel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great service!!
Lilian, 4-night trip
Verified Expedia guest review

8/10 Very good

Nice stop on the way to SMA from USA
Nice hotel in Monterey MX. Full service bar and restaurant. The hotel could use a makeover update but otherwise quite comfortable.
Roger, 1-night family trip
Verified Hotels.com guest review