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All properties in La Florida, Mazatlan, Sinaloa, Mexico
1 room, 2 adults
All inclusive

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's pool
  • Free cribs/infant beds
Ave Ernesto Coppel Campana 201, La Florida, SIN, 82110, Mexico

All-inclusive beachfront property with spa, near Witches Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's pool
    • Free cribs/infant beds
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The resort was amazing, the best in Mazatlan. Its very big and the pool area was nice…May 14, 2021
  • The hotel it’s beautiful, Clean , but the problem was since my family arrived the Vendors…Apr 29, 2021

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

from S$529
  • Junior Suite
  • Master Suite

What’s around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Landmarks

  • In Cerritos
  • Witches Beach - 24 min walk
  • Mazatlan International Center - 45 min walk
  • Mazagua Aquatic Park - 24 min walk
  • Marina Mazatlan Golf Course - 38 min walk
  • Cerritos Beach - 2.5 mi / 4 km
  • Galerias Mazatlan - 3.1 mi / 5 km
  • Playa Brujas - 5.4 mi / 8.7 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 31 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 378 rooms

Arriving/leaving

  • Check-in time 4:00 PM-4:00 PM
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.
Guests will receive an email from the property 2 weeks prior to arrival with online check in information.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Offsite

  • Free area shuttle

Payment types at the property

*See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
Food and drink
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Golf driving range on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 15
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Meals and beverages at companion properties
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Premium food items
  • Minibar
  • Room service
  • Childcare
  • Spa/beauty facilities and services

Spa

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Emerald Grill - Onsite restaurant. Open daily.

Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Deli I and II - This delicatessen serves light fare only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Spa tub
  • Tennis on site
  • Golf driving range on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Awards and affiliations

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is listed in the 2020 Travel + Leisure 500.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive’s small print

Also known as

  • Emerald Bay Pueblo Bonito
  • Mazatlan Emerald Bay
  • Pueblo Bonito Emerald Bay Hotel Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort Spa All Inclusive
  • Pueblo Bonito Emerald Bay Resort All Inclusive
  • Pueblo Bonito Emerald Bay All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlan
  • Emerald Bay Resort
  • Pueblo Bonito Emerald
  • Pueblo Bonito Emerald Bay
  • Pueblo Bonito Emerald Bay Mazatlan
  • Pueblo Bonito Emerald Bay Resort
  • Pueblo Bonito Emerald Bay Resort Mazatlan
  • Pueblo Bonito Resort Emerald Bay
  • Emerald Bay Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Rollaway beds are available for an additional charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

Airport shuttle service for children costs USD 40 (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

  • Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is there a pool at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    You can check in from 4:00 PM - 4:00 PM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there are 5 onsite restaurants, featuring alfresco dining and international cuisine. Nearby restaurants include La Fonda at Villas El Rancho (2.7 mi), Cilantro's (5.5 mi), and El Fish Market (5.6 mi).
  • Is airport shuttle service offered by Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, an airport shuttle is available. The charge is USD 40 per person roundtrip.
  • What is there to do at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive and nearby?
    Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive also has 4 bars, a private beach, and a fitness center, as well as spa services and a garden.

Recent reviews

Fabulous 8.6 From 525 reviews

Exceptional 10.0
GREAT staff & hospitality
Had a great time at PB Emerald Bay. The staff was absolutely amazing and accommodating. They answered every question we had and were always eager to help when possible. The resort is a bit secluded from the rest of Mazatlan. If your goal is to stay the whole time at the resort, enjoy the amenities like the pool, buffets and drinks you will not be disappointed. My girlfriend and I like to explore and soak in the local culture when we travel.... since the hotel is a bit out of the way we had to take cab rides when we wanted to experience the nightlife, local restaurants and sight see. Other than that we have no complaints, highly recommend this resort and would visit again for a relaxing getaway.
Christopher, us4 night trip
Very good 8.0
Starting. I didn’t get what I paid for that was a king junior suite. I was traveling with family therefore I needed the two rooms to be on the same building and same floor. I requested that and got an email that my request was taken into consideration. Also I called them to Confirm my request and they explained to me that they only have a king jr suite per Floor so I did agree to have one king jr suite and a double suite. when I arrived they “upgraded me” but gave me the rooms in two different buildings, I was able to move rooms next day but with two kids moving is a hassle and waste of time and still no king jr suite, they gave me a master suite which has a king bed but the bedroom is at the front of the room so can’t hear the ocean.
us5 night family trip
Exceptional 10.0
Drinking water
Only thing I would change is having large 5 gallon water bottles instead of giving us a small bottle every time we wanted water. Too much garbage. That is my only comment.
Simone, ca5 night trip
Exceptional 10.0
Always a fabulous time at Pueblo Bonito Emerald Bay. It’s beautiful resort, great people and Excellent service! We have been to this resort a few times. We always enjoy our stay. We will be back 🏝🌞🍹
LaurenN, us8 night trip with friends
Exceptional 10.0
Staff was amazing and took every precaution to protect their staff and customers against Covid while still offering a great time.
Alicia, us8 night trip with friends
Exceptional 10.0
The property is beautiful, and the staff is excellent. Overall my stay was perfect, and I would come back. The Covid precautions are to the highest standard. The property takes several precautions to protect g and staff. The only issue was the location. It's situated away, but we stayed in the resort most of the time, so nor a big deal, and taxis are readily available. Food options might be an issue for some, but the quality of the food is excellent. If they hard a market place like the PB sunset beach, it would be perfect. Our housekeeper Marisol was fantastic. Our room was always cleaned excellent and supplied us with disinfected spray and several hand sanitizers to use.
us5 night family trip
Exceptional 10.0
It’s always wonderful...look forward to coming back soon.
Debra Ann, us8 night trip
Fair 4.0
Muy poco profesional el trato durante el check in
JS, us1 night romance trip
Exceptional 10.0
The service that I have had was extremely good. Even dough with all the challenges that we all are facing today the staff goes far and beyond to assist and please ours needs. Love to come back again.
Maria, us7 night family trip
Exceptional 10.0
Wonderful
María, us3 night trip with friends

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive