It was midsummer weekend, so I want to give the benefit of the doubt that the hotel was probably understaffed and there was some confusion about room assignments, cleaning priorities, and communication between cleaning staff and reception. We had booked an executive family room two months before our stay, so for a four‑star hotel I expected our room to be ready on arrival. Instead, we were told to wait about 20 minutes because it was still being prepared. Ludwig offered us an “upgrade” to a room with a balcony, but since it faced the highway we declined and kept the room we had booked. After roughly 25 minutes, room 1009 was assigned to us. The room looked clean and the sheets were arranged, but the rubbish from previous guests was still there. A cleaner in the corridor confirmed she had not cleaned the room yet and wondered why it had been assigned to us; she asked us to wait another 15 minutes so she could finish. When we returned, I noticed that room 1009 did not have a mini‑fridge, which is standard for an executive family room, so Ludwig changed us to room 1005. This room suited us better and our child actually liked having his own room, which became a positive part of the stay. There was also confusion about the dinner buffet I had prepaid via Hotels.com. Reception initially did not see it in the system, but after I insisted and showed my receipt, Ludwig resolved it. The dinner buffet was okay, while the breakfast buffet was noticeably better in terms of variety.