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Kimpton Aluna Tulum, an IHG Hotel

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Exterior
Beach nearby, white sand, beach shuttle, beach cabanas
Beach nearby, white sand, beach shuttle, beach cabanas
2 outdoor pools, free pool cabanas, pool umbrellas
2 outdoor pools, free pool cabanas, pool umbrellas

Overview of Kimpton Aluna Tulum, an IHG Hotel

Kimpton Aluna Tulum, an IHG Hotel

4.5-star property
Luxury hotel with 2 outdoor pools, near Tulum National Park

9.2/10 Superb

91 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • Tulum National Park - 3 min drive
  • Playa Paraiso - 8 min drive
  • Tulum Beach - 13 min drive
  • Tulum Mayan Ruins - 17 min drive
  • Gran Cenote - 17 min drive
  • Sian Ka'an Biosphere Reserve - 30 min drive
  • Xel-Há Park - 23 min drive
  • Dos Ojos Cenote - 119 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 108 min drive
  • Beach shuttle (surcharge)

Restaurants

  • El Capitan - 13 min walk
  • La Coqueta - 19 min walk
  • Taqueria Honorio - 3 min drive
  • El Vegetariano - 4 min drive
  • La Querida - 4 min drive

About this property

Kimpton Aluna Tulum, an IHG Hotel

Kimpton Aluna Tulum, an IHG Hotel puts you 2.4 mi (3.8 km) from Tulum Mayan Ruins and 2.6 mi (4.2 km) from Tulum Beach. Guests can visit the spa to be pampered with massages, facials or body treatments. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar and a 24-hour fitness centre.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global), Safe Travels (WTTC - Global) and Bureau Veritas (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets stay for free
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free uncovered on-site valet parking

Off-site

  • Beach shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Beach yoga
  • Beach volleyball
  • Free beach club nearby
  • Beach nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Beach cabanas (surcharge)
  • Beach shuttle (surcharge)
  • Free bike hire
  • Free pool cabanas
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2018
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 2 outdoor pools
  • Bike parking
  • Full-service spa

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Pool access ramp on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 40-inch Smart TV
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Dressing gowns

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Qi Ja´Spa. Services include facials and body treatments. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: MXN 360 per accommodation, per night
  • Resort fee inclusions:
    • Partner property beach club access
    • Health club access
    • Fitness centre access
    • In-room safe
    • In-room bottled water
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 340 for adults and MXN 170 for children (approximately)
  • Beach shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Ecolab (third-party expert - Global)
  • Safe Travels (WTTC - Global)
  • Bureau Veritas (third-party expert - Global)

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum, An Ihg
Kimpton Aluna Tulum, an IHG Hotel Hotel
Kimpton Aluna Tulum, an IHG Hotel Tulum
Kimpton Aluna Tulum, an IHG Hotel Hotel Tulum

Frequently asked questions

Does Kimpton Aluna Tulum, an IHG Hotel offer free cancellation for a full refund?
Yes, Kimpton Aluna Tulum, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Kimpton Aluna Tulum, an IHG Hotel?
As of 30 January 2023, prices found for a 1-night stay for 2 adults at Kimpton Aluna Tulum, an IHG Hotel on 1 February 2023 start from S$273, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Kimpton Aluna Tulum, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kimpton Aluna Tulum, an IHG Hotel?
Yes, there are 2 outdoor pools.
Are pets allowed at Kimpton Aluna Tulum, an IHG Hotel?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at Kimpton Aluna Tulum, an IHG Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Kimpton Aluna Tulum, an IHG Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Kimpton Aluna Tulum, an IHG Hotel and nearby?
Have fun with on-site activities such as volleyball, beach yoga and cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Kimpton Aluna Tulum, an IHG Hotel also has a 24-hour fitness centre and beach cabanas, as well as spa services and a garden.
Are there restaurants at or near Kimpton Aluna Tulum, an IHG Hotel?
Yes. Nearby restaurants include El Capitan (13-min walk), Casa Maria (2.6 mi) and Kitchen Table (2.7 mi).
Does Kimpton Aluna Tulum, an IHG Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Kimpton Aluna Tulum, an IHG Hotel like?
Kimpton Aluna Tulum, an IHG Hotel is located a short 5-minute walk from Tulum National Park.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Exceptional

This place and staff are just perfect. We were going to a wedding closer to downtown Tulum and although this was off that road ( about a 20 min/$25 to $35 cab ride depending on timing) it was worth the distance. It was quiet, exceptionally clean (rooms and facility), staff beyond friendly, free cocktail hr, cozy spaces, a rooftop very intimate pool/free cabanas, free bike rentals, it was all just a great experience. We were a family with 2 mid - twenty yr old daughters and EVERYONE in the group said the hotel was TOP 5! Also in 2 to 3 yrs, the landscape around this immediate hotel will be unrecognizable as they are improving roads, sidewalks, and updating more and more all the time. Would highly recommend, especially if you don't want to be in the heart of the Tulum club/partying atmosphere.
Mai, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It was so beautiful!! The whole place is very clean and staff is very friendly. I would definitely recommend.
Adriana, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fabulous place, very clean and friendly staff
Stephen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The Kimpton Aluna had a very authentic feel. The staff was very helpful and accommodating. We enjoyed both restaurants on the main floor and rooftop. We used the complementary bikes to go to town. I would definitely recommend this place and go back.
Julienna, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Robert, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kimpton Aluna is beautiful oasis unto itself…beautiful landscaping and architecture…very tranquil…food was very tasty…young staff were not so helpful…management took care of all my needs. Grateful 🌹🙏
Jody, 2-night trip
Verified Expedia guest review

8/10 Very good

Michael, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

BILHA, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Darlene, 1-night trip
Verified Expedia guest review

10/10 Exceptional

My husband and I stayed here for 8 days for our honeymoon. We can’t say enough positive things about our time here! The property is gorgeous, the staff is amazing. Pedro and the restaurant staff were awesome and the drinks and food were amazing! The rooms were big, clean and had AC - a life saver for us two from the PNW and not use to the heat. We can’t reconvened it here enough!
Emily, 8-night romance trip
Verified Expedia guest review