Guests
All properties in Cancun, Quintana Roo, Mexico

Hotel Luma by Kavia

City-center hotel in Downtown Cancun

  • Free WiFi
From
S$47

Image gallery

  • Hotel Front
  • Hotel Front
  • Living Area
  • Living Area
  • Hotel Front
Hotel Front. Image 1 of 54.
1 / 54Hotel Front
Calle Claveles No. 109 LT. 1,3,3-A,5, 31, Cancun, 77500, QROO, Mexico
8.0.Very good.
  • When arrived they told me check out time was at 13:00. But they kept knocking on the door…

    Sep 18, 2021

  • The hotel was very clean and offer a quick check in. Coffe maker is available but not…

    Jul 29, 2021

See all 49 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 54 smoke-free guestrooms
  • Daily housekeeping
  • 24-hour front desk
  • Air conditioning
  • Free WiFi

For families

  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Cable TV service
  • Parking (limited spaces)

What’s around

  • In Downtown Cancun
  • Ceviche Square - 6 min walk
  • Benito Juarez Municipal Building - 7 min walk
  • Cristo Rey Church - 10 min walk
  • Las Palapas Park - 11 min walk
  • Mercado 23 - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Double Room
  • Standard Room
  • Deluxe Double Room
  • Deluxe Room

What’s around

Landmarks

  • In Downtown Cancun
  • Ceviche Square - 6 min walk
  • Benito Juarez Municipal Building - 7 min walk
  • Cristo Rey Church - 10 min walk
  • Las Palapas Park - 11 min walk
  • Mercado 23 - 12 min walk
  • Cancun Cultural House - 18 min walk
  • Séptimo Día Adventist Church - 19 min walk
  • Market 28 - 19 min walk
  • Plaza Las Americas - 20 min walk
  • Malecon Americas Shopping Mall - 22 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
Profile: Downtown Cancun

Profile: Downtown Cancun

Downtown Cancun is where the city comes out to play. Follow the lead of local families and relax in the central Parque Las Palapas—you can make yourself a feast of local specialties like fresh quesadillas and tortas, or join a pick-up game of soccer.

Nearby, the waterfront neighborhood of Malecon Tajamar has a promenade walkway with great views of the Hotel Zone, and is right across the avenue from Malecon Americas Shopping Center—an open-air mall with department stores and restaurants.

map
See on map
Calle Claveles No. 109 LT. 1,3,3-A,5, 31, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 54 rooms

Arriving/leaving

  • Check-in time 3:00 PM-6:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking limited
  • Onsite garage

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Services

  • 24-hour front desk

Facilities

  • Elevator

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

This property accepts Visa, Mastercard, debit cards and cash.

Also known as

  • Hotel Luma by Kavia Hotel
  • Hotel Luma by Kavia Cancun
  • Hotel Luma by Kavia Hotel Cancun

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Luma by Kavia does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 6:00 PM. Check-out time is noon.
  • Yes. Nearby restaurants include Rolandi's (7-min walk), El Poblano (7-min walk), and Las Quekas (8-min walk).
  • No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Caliente Casino (3-min drive) are both nearby.
8.0.Very good.
  • 8.0.Very good

    Brand New Hotel - Worth it!

    This hotel is brand new and still not fully operational. Things like coffee, cups, and other normal items are missing or we had to ask for. The staff is VERY helpful and we got great service the couple of times we needed help. I would think they will only get better once the final touches are completed.

    Phillip, 6 night trip with friends, Jul 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente

    Una experiencia muy placentera para viajeros en negocios!

    angel, 4 night business trip, Jun 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We had to get an early flight out of Cancun airport and decided to stay in the centro (downtown Cancun). We absolutely loved the location. Just a few blocks walking distance to the ADO bus station that pretty much takes you anywhere. Lots of great local restaurants that’s serve traditional Mexican cuisine and way way cheaper than anywhere in the hotel zone area. There is a supermarket also a few blocks away for last minute souvenirs. Hotel was spotless with a rain shower head. Great wifi, smart TV, cold AC, hot water, and most importantly we felt super safe and the front desk was very helpful. Will definitely stay here again. Great hotel to do all the tours from.

    GABRIEL, 1 night trip, Jun 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good clean and affordable stay

    Hotel was very clean and perfect for a few nights in the Parque de las Palapas area. There was a little noise from the club across the street late at night if you’re facing that way, but recommend and would stay again.

    Stu, 2 night trip, May 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    Great stay near bus station. The hotel staff was friendly and accommodating. The room was clean and Wifi worked fine.

    Kenneth, 1 night trip, May 24, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Comfortable but loud surroundings

    Room was spacious and comfortable but had a couple of big drawbacks. Firstly, the room had a large window but if you had the blind open then the people on the other side of the street could see straight in - so had to keep it closed and the room dark at all times. Secondly, the hotel is across from a nightclub and loud music was playing and people were shouting until the early hours. Just about managed to sleep for short bouts with earplugs and jetlag, but ordinarily may have just been awake all night. If possible, request a room that does not face towards the road.

    1 night trip, May 22, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Many issues; At check in mid afternoon was slow and when we go to our room #104, there were no hangers and after I walked to ask for some it took about an hour to receive, and that was after I spoke to another person in the corridor. After I finally received I went to hang clothes on the rod and the shirts were not able to hang because not enough height?? A short black hair (you can guess what kind) was on the shower wall...and to keep it simple, was there when we checked out after multiple comments to the desk and our stay of 3 nights. The shower had mold and was dirty and the water was barely warm and NO pressure. One can wonder if they are ever cleaned properly. Do NOT accept a room from 01 to 05 as there is a nightclub across the street and not just the music there were guys hanging out on the sidewalks talking at late hours. The place is only busy after midnight and the noise continued until early morning. The one person at the hotel who was polite and actually greeted and spoke with guests is Daniel, the evening front desk agent. All others we came in contact with never spoke and normally were looking down at their cellphone. Very sad that this new property is so poorly manages and NOT maintained!

    3 night trip with friends, Apr 23, 2021

    Verified Expedia guest review

  • 6.0.Good

    This is a nicer new property located on Tulum Ave. The front desk agent at night was very pleasant at check in and helpful. Housekeeping lacked and they didn’t replace amenities during serving the room. Water was lukewarm and very poor pressure in the shower. Room had a phone with no instructions or numbers to contact guest services? The most disappointing feature was the restaurant, 255 pesos for 3 very basic small pastries, 2 small watered down orange juices (with ice)? And 2 coffees (one person had 2 cups..which they charged for) This place did not live up to expectations for a new property that one would expect to excel at opening!

    1 night trip with friends, Apr 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Awesome stay!

    This hotel is great!! Rooms are designed nicely with great amenities. The price in my opinion is very cheap for the value you get. All the workers were very nice. There’s an air conditioner in the room, as well as a smart TV which I enjoyed. Also it’s set in a good area, bank right in front, 7 eleven is in front, as well as good local food around the corner. Definitely recommend.

    Ruby, 1 night business trip, Apr 13, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    No facturan

    Se niegan a facturar. No recomiendo este hotel.

    Ricardo, 1 night trip, Aug 30, 2021

    Verified Hotels.com guest review

See all 49 reviews