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Phoenix Hotel

Photo gallery for Phoenix Hotel

Standard Twin Room, 2 Single Beds | In-room safe, desk, blackout curtains, iron/ironing board
Executive Twin Room | In-room safe, desk, blackout curtains, iron/ironing board
Standard Triple Room | In-room safe, desk, blackout curtains, iron/ironing board
Executive Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Overview of Phoenix Hotel

Phoenix Hotel

3.0 star property
Victorian hotel with restaurant, near Hyde Park

8.6/10 Fabulous

998 verified guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Restaurant
  • Bar
  • 24/7 front desk
  • Laundry facilities
The price is S$196
Price available on 02/01/2023
1-8 Kensington Gardens Square, London, England, W2 4BH
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Concierge services
  • Free newspapers in the lobby
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains

Room options

About this area

What's nearby

  • In London City Centre
  • Hyde Park - 16 min walk
  • Royal Albert Hall - 24 min walk
  • Marble Arch - 29 min walk
  • Oxford Street - 30 min walk
  • Westfield London Shopping Centre - 32 min walk
  • Natural History Museum - 33 min walk
  • Kensington High Street - 3 min drive
  • Kensington Palace - 5 min drive
  • Madame Tussauds Wax Museum - 4 min drive
  • Harrods - 14 min drive

Getting around

  • Heathrow Airport (LHR) - 40 min drive
  • London (LTN-Luton) - 41 min drive
  • London (LCY-London City) - 53 min drive
  • Gatwick Airport (LGW) - 91 min drive
  • Marylebone Station - 5 min drive
  • London Paddington Station - 15 min walk
  • London (QQP-Paddington Train Station) - 16 min walk
  • Bayswater Underground Station - 3 min walk
  • Queensway Underground Station - 6 min walk
  • Royal Oak Underground Station - 10 min walk


  • Gold Mine - 2 min walk
  • Santorini Restaurant - 2 min walk
  • Granier Bakery Cafe - 2 min walk
  • Arancina - 3 min walk
  • The Shiori - 3 min walk

About this property

Phoenix Hotel

At Phoenix Hotel, you'll be within a 10-minute drive of Hyde Park and Oxford Street. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. This Victorian hotel is also within a short drive of Buckingham Palace and Marble Arch. Fellow travellers like the location for the sightseeing and because it's only a short walk to public transportation: Bayswater Underground Station is 3 minutes and Queensway Underground Station is 6 minutes.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 125 rooms
  • Arranged over 6 floors


  • Check-in time from 1:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Working away

  • Meeting room
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage


  • Built in 1854
  • Safe-deposit box at front desk
  • Television in common areas


  • Lift


  • English

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitiser.


Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Does Phoenix Hotel offer free cancellation for a full refund?
Yes, Phoenix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Phoenix Hotel?
As of 7 December 2022, prices found for a 1-night stay for 2 adults at Phoenix Hotel on 2 January 2023 start from S$196, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Phoenix Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Phoenix Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Phoenix Hotel?
Sorry, there's no on-site parking at Phoenix Hotel.
What are the check-in and check-out times at Phoenix Hotel?
You can check in from 1:00 PM - anytime. Check-out time is 11 AM.
Are there restaurants at or near Phoenix Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include The Shiori (3-min walk), 65 & King (3-min walk) and Patisserie Valerie (4-min walk).
What's the area around Phoenix Hotel like?
Phoenix Hotel is a short 3-minute walk from Bayswater Underground Station and 16 minutes' walk from Hyde Park. Travellers say that this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Clean, great location, amazing value.
Got a fantastic last-minute deal for a single room, which was tiny as expected but comfortable and quiet. Was surprised at the sheer number of people in the breakfast room in the morning because I barely heard or saw anyone otherwise. The hotel and room were MUCH nicer and cleaner than expected for the low price I got. What a great location near 2 major tube lines, with an easy walk to Kensington Place and Portabello Road. The area is beautiful, I enjoyed walking the backstreets of Notting Hill and marveling at the gorgeous homes / gardens. The hotel was well staffed and there was never a wait for anything. I will likely stay there again!
Suzanne, 3-night trip
Verified guest review

10/10 Exceptional

Annah, 1-night trip
Verified guest review

8/10 Very good

Dean, 1-night family trip
Verified guest review

10/10 Exceptional

Great hotel in a great location.
The stay at the Phoenix last stop on a three-week trip to England. I guess we saved the best for last. When we booked, we didn't realize it was in such a great location. Plenty of good restaurants near and an easy walk from several "tube" stations. Our first day we took a great walk through Kensington gardens. Our days were roaming through London. Our room was spotless, the continental breakfast was good and the staff always ready to attend to our wants. The bathroom was clean with big fluffy towels. I hope we can return.
Robert, 4-night trip
Verified guest review

10/10 Exceptional

I was notified the day I was scheduled to fly to London to call because my credit card was denied or they will cancel my room. I did call hotel and they asked if I booked direct. I said no. I tild them what happened and they said I should be fine dont worry. But I called and they said they would but me on hold and they would call hotel for me. So they did that and explained that I would present new card and I was good to go. So I arrive at hotel next day and they say my reservation was cancelled. They said I should have called. I explained that I did and did. They said they were unaware of this. So instead of getting a double bed for me and my husband they gave us a room with 2 twin beds. Not the biggest deal but I reserved 6 months in advance. This shouuldnt have happened.
7-night trip
Verified guest review

10/10 Exceptional

Chantale, 3-night trip
Verified guest review

10/10 Exceptional

David, 1-night trip
Verified guest review

6/10 Good

James, 1-night trip
Verified guest review

10/10 Exceptional

Martin, 2-night family trip
Verified guest review

10/10 Exceptional

Sam, 1-night trip
Verified guest review