The Whitehall Houston, Houston - Updated Price, Reviews & HD Photos

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4-star hotel with outdoor pool, near Toyota Center

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Overview
Rooms
Location
Amenities
Policies

Very good

Property highlights

Pet-friendly

Pool

Bar

Parking available

Free WiFi

1700 Smith St, Houston, TX, 77002

Main amenities

Daily housekeeping
Restaurants and bar/lounge
Outdoor pool
Free area shuttle
24-hour fitness centre
Valet parking
Room service
Coffee shop/cafe
24-hour business centre
Conference centre
Business centre
Meeting rooms

For families

Free cots/infant beds
Connecting/adjoining rooms available
Premium TV channels
Terrace
Daily housekeeping
Laundry facilities

Room options

Standard Room, 1 King Bed

22 sq m
Sleeps 2
1 King Bed

Executive Room, 1 King Bed

22 sq m
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, Accessible

37 sq m
Sleeps 4
2 Double Beds

Executive Room, 2 Double Beds

24 sq m
Sleeps 4
2 Double Beds

Presidential Suite

63 sq m
Sleeps 4
1 King Bed

Standard Room, 2 Double Beds

24 sq m
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed

40 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds

45 sq m
Sleeps 4
2 Double Beds

About this area

What's nearby

In Downtown Houston
Toyota Center - 14 min walk
Downtown Aquarium - 18 min walk
Westheimer Rd - 20 min walk
George R. Brown Convention Center - 26 min walk
Minute Maid Park - 26 min walk
Discovery Green - 2 min drive
University of Houston - 6 min drive
Houston Zoo - 6 min drive
MD Anderson Cancer Center - 7 min drive
Rice University - 7 min drive

Getting around

Houston William Hobby Airport (HOU) - 19 min drive
Houston, TX (EFD-Ellington Field) - 24 min drive
George Bush Intercontinental Airport (IAH) - 24 min drive
Houston Station - 25 min walk
Downtown Transit Center Station - 7 min walk
Bell Station - 8 min walk
Main Street Square Station - 11 min walk
Free local area shuttle

Restaurants

The Warehouse At The House Of Blues - 15 min walk
Your Pie - 6 min walk
Izakaya - 7 min walk
District 7 Grill - 4 min walk
Oporto Fooding House & Wine - 11 min walk

About this property

The Whitehall Houston

At The Whitehall Houston, you'll be a short five-minute drive from Toyota Center and Minute Maid Park. You can splash around at the outdoor pool, grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this upmarket hotel include a 24-hour fitness centre, a fitness centre and a terrace. Fellow travellers like the overall property condition. The property is only a short walk to public transportation: Downtown Transit Center Station is 7 minutes and Bell Station is 8 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out

Protective shields in place at main contact areas

Guest rooms kept vacant for 48 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Hand sanitiser provided

This information is provided by our partners.

At a glance

Hotel size

259 rooms
Arranged over 12 floors

Arriving/Leaving

Check-in time from 3 PM until midnight
Express check-in/out available
Minimum check-in age – 21
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Pets

Pets allowed (dogs only, up to 50 lb per pet)*
Service animals welcome
Pets must be supervised
Food and water bowls available

Internet

Free WiFi and wired Internet access in public areas
Free WiFi and wired Internet access in rooms

Parking

On-site valet parking (USD 40 per night; includes in/out privileges)

Off-site

Free area shuttle within 1.0 mi

Other information

Designated smoking areas

Property amenities

Food and drink

Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)

Travelling with children

Free local shuttle

What to do

Shopping
Discount at nearby fitness centre

Working away

24-hour business centre
Meeting rooms
Computer station
Conference centre

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas

Facilities

1 building/tower
ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness centre
An outdoor pool
Banquet hall

Accessibility

Braille/raised signage
Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Roll-in shower (selected rooms)
Wheelchair-accessible
Assistive listening devices available
Grab bar near toilet

Room amenities

Be entertained

Television
Premium cable channels

Home comfort

Air conditioning (climate-controlled)
Iron/ironing board

Sleep well

Blackout curtains
Turndown service
Premium bedding
Tempur-Pedic mattress
Free cot/infant bed
Free rollaway/extra bed

Freshen up

Free toiletries
Hairdryer
Towels
Toilet paper

Stay connected

Desk
Free weekday newspapers
Free WiFi and wired Internet
Phone
Desk chair

More

Daily housekeeping
In-room safe
Connecting/adjoining rooms available

Special features

Dining

Part & Parcel – On-site cocktail bar. Open daily.

Buffalo Bayou Coffee – This coffee shop only serves lunch. Open daily.

Fees & policies

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay

Parking

Valet parking costs USD 40 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Hotel Houston Downtown

Whitehall Houston Hotel

Houston Downtown Crowne Plaza

Crowne Plaza Houston Downtown Hotel Houston

Whitehall Hotel Houston

Whitehall Houston

The Whitehall Houston Hotel

The Whitehall Houston Houston

The Whitehall Houston Hotel Houston

Frequently asked questions

Does The Whitehall Houston offer free cancellation for a full refund?

Yes, The Whitehall Houston does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at The Whitehall Houston?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at The Whitehall Houston?

Yes, there's an outdoor pool.

Are pets allowed at The Whitehall Houston?

Yes, dogs are welcome, with a maximum weight of 50 lb per pet. There's a charge of USD 75.00 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at The Whitehall Houston?

Yes. Valet parking costs USD 40 per night.

What are the check-in and check-out times at The Whitehall Houston?

You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What is there to do at The Whitehall Houston and nearby?

The Whitehall Houston has an outdoor pool and a 24-hour fitness centre.

Are there restaurants at or near The Whitehall Houston?

Yes, there's an on-site restaurant.

What's the area around The Whitehall Houston like?

The Whitehall Houston is in Downtown Houston, a short 7-minute walk from Downtown Transit Center Station and 14 minutes' walk from Toyota Center.

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Fair

3 October 2023

Birthday Disaster

The shower flooded the bathroom floor and wet all our clothing. Maintenance, not the front desk, changed the room. Mold was in the shower of the new room. No help or assistance from the front desk. No offer to dry clean clothes. Front desk did not check on us to make sure we were moved into the new room successfully. However, the night Auditor gae a discount the next day.