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View all photos for Centennial Room (1 King)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Centennial Room (1 King)

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Centennial Room (2 Queen)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Centennial Room (2 Queen)

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Heritage)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room (Heritage)

  • Sleeps 2
  • 1 King Bed

View all photos for Room Selected at Check In

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room Selected at Check In

  • Sleeps 2
  • 1 Single Bed

At a glance

Hotel size

  • 133 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4 PM until 2:00 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • On-site parking includes off-street options

Transfers

  • Airport shuttle from 9:00 AM to 10:00 PM*

Off-site

  • Ski shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–1:00 PM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Ski shuttle (surcharge)
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby

Working away

  • 24-hour business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1908
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fireplace in reception
  • Television in common areas
  • Bike parking
  • 2 hot tubs
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Reusable cups only

Accessibility

  • Braille/raised signage
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Ski

  • Ski shuttle (surcharge)
  • Ski storage
  • Downhill skiing nearby

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient toilets only

Reviews

9.0

Superb

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Poor reception
Very unfriendly reception staff and not willing to provide good service
Paul, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Bryan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Tiana, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Banff
Location is fantastic. Everything else 4 out of 5
Lynda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rizwan, 1-night trip
Verified Hotels.com guest review

6/10 Good

Great location downtown but air conditioning bad
VERY DISAPPOINTED WITH AIR CONDITIONING. Had several workers come and try to set the air conditioning to meet our needs but failed every time. We had two rooms 391 and 394 and both same problem. They have each room set for 21.5 celcius which is about 71 degrees but when you're on the third floor and its about 90 degrees outside, you need to set it to 19 or 18.5 to cool it down. But once it cooled down, it would go back to 21.5 and nothing you can do about it. And the place is a maze inside. Great location! Laundry facilities are nice. Restaurant food for breakfast and dinner very good. Overpriced rooms but you're paying for the location. I give the hotel 3 stars. If they fix the air conditioning so that guests can control the temperature, I would give it 4 to 5 stars.
Jeff, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Michael, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Euijin, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Overall good stay & convenient
Absolutely amazing location in the middle of downtown Banff. Parking is included in your stay which is amazing. Overall amenities were good. The hallways were very long and our room was all the way down at the very end of a hall - down a small flight of stairs which was not convenient for luggages and the window in our room was very small. Other than that, great stay
2-night trip
Verified Hotels.com guest review