• For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

• Airport shuttle service is offered for an extra charge of COP 95000 per person
• Local area shuttle service is offered for an extra charge
• Early check-in can be arranged for an extra charge (subject to availability)
• Late check-out can be arranged for an extra charge (subject to availability)
• Hosted evening meal costs COP 30000

• Guests must contact this property in advance to reserve rollaway/extra beds
• If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

• Guests must contact this property in advance to reserve on-site parking
• Parking height restrictions apply

• Guests under 14 years old are not allowed in the health club, and guests under 14 years old are only allowed in the health club and fitness facility with adult supervision
• Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a COP 253000 fee, and antigen/rapid COVID-19 testing is available for a COP 153000 fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).