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The Grand Renai

4.0 star property
Central Kota Bharu hotel with outdoor pool, connected to a shopping centre

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The Grand Renai

Photo gallery for The Grand Renai

Front of property
Outdoor pool
Minibar, in-room safe, desk, soundproofing
Lunch and dinner served, Chinese cuisine
Lobby sitting area

Overview of The Grand Renai

8.2

Very good

Property highlights

  • Pool
  • Air conditioning
  • Parking available
  • Airport transfer
  • Gym
  • Restaurant
Map
Kota Sri Mutiara Jln Yahya Pet, Kota Bharu, Kelantan, 15150
Main amenities
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • Fitness centre
  • Sauna
  • Valet parking
  • Self parking
  • Children's pool
  • Spa tub
  • 24-hour room service
Feel at home
  • Children's pool
  • Rollaway/extra beds
  • Fridge
  • Private bathroom
  • Separate bath and shower
  • Television

Room options

View all photos for Deluxe Room King

Minibar, in-room safe, desk, soundproofing

Deluxe Room King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Twin

Minibar, in-room safe, desk, soundproofing

Deluxe Room Twin

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe Twin

Minibar, in-room safe, desk, soundproofing

Club Deluxe Twin

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Kota Bharu Suite

Minibar, in-room safe, desk, soundproofing

Kota Bharu Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, soundproofing

Junior Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe King

Minibar, in-room safe, desk, soundproofing

Club Deluxe King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier King

Minibar, in-room safe, desk, soundproofing

Deluxe Premier King

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • Heart of Kota Bharu

Getting around

  • Kota Bharu (KBR-Sultan Ismail Petra) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Ayang Cafe - 4 min walk
  • Nasi Kukus Abe Mie - 8 min walk
  • Kedai Patti Ayub - 4 min walk
  • Nasi Lemak Dusun Muda - 4 min walk
  • Palm Terrace Cafe - 3 min walk
Map

About this property

The Grand Renai

The Grand Renai offers an airport shuttle (available 24 hours) for MYR 220 per vehicle one-way. Guests can indulge in massages and enjoy Chinese cuisine at Dynasty, which is open for lunch and dinner. An outdoor pool, a fitness centre and a hot tub are other highlights at this upmarket hotel. Fellow travellers say good things about the room service.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 298 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (MYR 10 per day)
  • On-site valet parking (MYR 20 per day)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Waterskiing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (14284 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Hot tub
  • Sauna

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Dynasty – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Palm Terrace Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Lobby Lounge – This coffee shop only serves light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

  • Wired Internet access is available in public areas for MYR 60 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately MYR 39 for adults and MYR 19.50 for children
  • Airport shuttle service is offered for an extra charge of MYR 220 per vehicle (one-way. Maximum occupancy 8)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for MYR 140 per night

Parking

  • Self-parking costs MYR 10 per day
  • Valet parking costs MYR 20 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Kota Bharu
Hotel Kota Bharu Renaissance
Hotel Renaissance Kota Bharu
Kota Bharu Hotel Renaissance
Kota Bharu Renaissance
Kota Bharu Renaissance Hotel
Renaissance Hotel Kota Bharu
Renaissance Kota Bharu
Grand Renai Hotel Kota Bharu
Renaissance Kota Bharu Hotel Kelantan
Grand Renai Hotel
Grand Renai Kota Bharu
Grand Renai
Kota Bharu Renaissance
The Grand Renai Hotel Kota Bharu
Renaissance Kota Bharu Hotel
The Grand Renai Hotel
The Grand Renai Kota Bharu
The Grand Renai Hotel Kota Bharu

Frequently asked questions

Does The Grand Renai offer free cancellation for a full refund?
Yes, The Grand Renai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Grand Renai?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Grand Renai?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Grand Renai?
Sorry, pets aren't allowed.
Is parking offered on site at The Grand Renai?
Yes. Self-parking costs MYR 10 per day. Valet parking costs MYR 20 per day.
Is an airport shuttle service offered by The Grand Renai?
Yes, an airport shuttle is available. The charge is MYR 220 per vehicle one-way.
What are the check-in and check-out times at The Grand Renai?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at The Grand Renai and nearby?
Have fun during the warmer months with activities nearby such as waterskiing. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Grand Renai also has a sauna and a fitness centre.
Are there restaurants at or near The Grand Renai?
Yes, Dynasty offers Chinese cuisine.
What's the area around The Grand Renai like?
The Grand Renai is in the heart of Kota Bharu, a short 3-minute walk from Billion Shopping Centre and 13 minutes' walk from Kota Bharu Mall.

Reviews

8.2

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

ChenHao, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Renovations needed for this beautiful hotel. Remove old smelly carpet, painting hallways and needs new mattress. Need glass cleaning from outside. Other than that it is a beautiful place to stay.
Shabnam, 1-night family trip
Verified Expedia guest review

8/10 Very good

Decent Place
normal room is ok. quarantine room has lots of ants which come when they smell food on table.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Ng, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great ambiance,good service and located right in the heart of the city. On the flip side breakfast was not as good, skipped it.
Izahar, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Stayed there b4, perhaps 10 yrs ago. Good friendly staff
2-night business trip
Verified Hotels.com guest review

6/10 Good

Hotel staffs are helpful and nice. But beds and furniture are old, and the hotel is not really practicing SOP against coronovirus especially when using the elevator.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great choice
The staff was great. The room was a bit dated . Breakfast selection was excellent.
MOHD SHAHIDAN, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Room service - prompt & great tasting food
Gd location just next to a shopping mall. The room service serves great tasting lobster....also the simple congee with condiments... a must try indeed ! The mattresses however need to be replaced as they are already curved at the centre & certainly not able to gv gd support of the spine
2-night trip
Verified Hotels.com guest review

8/10 Very good

breakfast included (pay at the hotel)
the hotel stay was nice but breakfast was not included in the room rate.... the term breakfast included (pay at the hotel) confusing...better say breakfast not included in the first place.
ZAIDNUDDIN, 2-night family trip
Verified Hotels.com guest review