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Shibuya Excel Hotel Tokyu

3.5-star hotel with 2 restaurants, near Shibuya Crossing

  • Free WiFi

Image gallery

  • Reception
  • Reception
  • Standard Twin Non-Smoking, 7 - 12F - Living Area
  • Excel Twin Non-Smoking, 21 - 24F - Bathroom
  • Reception
Reception. Image 1 of 74.
1 / 74Reception
1-12-2, Dogenzaka, Tokyo, 150-0043, Tokyo-to, Japan
  • I appreciate the complimentary upgrade to high floor during my stay there. The room is…

    Feb 15, 2020

  • Been Tokyo many times and this is the first time in Shibuya. Hotel is just next to the…

    Jan 1, 2020

See all 896 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Transport options
Dining options
  • Free WiFi
  • Parking available
  • Airport transfer
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 408 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Airport shuttle

For families

  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Shibuya
  • Shibuya Crossing - 3 min walk
  • Tokyo National Olympic Stadium - 34 min walk
  • Tokyo Tower - 2.9 mi / 4.6 km
  • Tokyo Imperial Palace - 4.1 mi / 6.5 km
  • Tokyo Dome - 6.2 mi / 10 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Excel Semi-Double Non-Smoking, 21 - 24F
  • Standard Twin Non-Smoking, 7 - 12F
  • Excel Twin Non-Smoking, 21 - 24F
  • Standard Double Non-Smoking, 7 - 12F
  • Premier Double Non-Smoking, 13 - 19F
  • Triple Room Non-Smoking, 7 - 12F
  • Quad Room Non-Smoking, 7 - 12F
  • Semi Double Room Non-Smoking, 13 - 19F
  • View Twin Non-Smoking, 13 - 19F
  • Deluxe Twin, Non-Smoking, 13 - 19F
  • Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)
  • Standard Single Room, 1 Bedroom

What’s around


  • In Shibuya
  • Shibuya Crossing - 3 min walk
  • Tokyo National Olympic Stadium - 34 min walk
  • Tokyo Tower - 2.9 mi / 4.6 km
  • Tokyo Imperial Palace - 4.1 mi / 6.5 km
  • Tokyo Dome - 6.2 mi / 10 km
  • Toyosu Market - 6.9 mi / 11.1 km
  • Sensō-ji Temple - 7.7 mi / 12.4 km
  • Tokyo Sky Tree - 8.2 mi / 13.2 km

Getting around

  • Narita Intl. Airport (NRT) - 53 min drive
  • Haneda Airport (HND) - 17 min drive
  • Shinsen Station - 8 min walk
  • Daikan-yama Station - 17 min walk
  • Harajuku Station - 18 min walk
  • Shibuya Station - 2 min walk
  • Omote-sando Station - 18 min walk
  • Meiji-jingumae 'Harajuku' Station - 20 min walk
  • Airport shuttle (surcharge)
See on map
1-12-2, Dogenzaka, Tokyo, 150-0043, Tokyo-to, Japan

At a glance

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 25 floors


  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Airport shuttle (available 24 hours)*


  • Covered onsite self parking (JPY 2100 per night; includes in/out privileges)
  • Height restrictions apply for onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service

Working away

  • Conference space
  • Conference space size (feet) - 108
  • Conference space size (meters) - 10
  • One meeting room


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas


  • In-room accessibility

Languages Spoken

  • English
  • Japanese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Pay movies
  • Digital TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 3388 per person (approximately)
  • Airport shuttle service is offered for an extra charge of JPY 3200 per person (one-way)

ParkingPay at property

  • Covered self parking costs JPY 2100 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

Also known as

  • Excel Hotel Tokyu
  • Shibuya Tokyu Excel Hotel
  • Shibuya Excel Hotel Tokyu Tokyo
  • Shibuya Excel Tokyu Tokyo
  • Shibuya Excel Hotel Tokyu Hotel
  • Shibuya Excel Hotel Tokyu Tokyo
  • Shibuya Excel Hotel Tokyu Hotel Tokyo
  • Excel Shibuya Hotel
  • Excel Tokyu
  • Hotel Excel Shibuya Tokyu
  • Hotel Excel Tokyu Shibuya
  • Shibuya Excel Hotel Tokyu
  • Shibuya Excel Tokyu
  • Shibuya Tokyu
  • Shibuya Tokyu Excel

*See fees & policies for additional details or extra charges


  • Yes, Shibuya Excel Hotel Tokyu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs JPY 2100 per night.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - midnight. Check-out time is 11 AM.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Akihabara Electric Town (5.7 mi).
  • Yes, an airport shuttle is available. The charge is JPY 3200 per person one-way.
  • Recommended spots to visit include Shibuya Crossing (3-min walk) and Tokyo National Olympic Stadium (1.8 mi), along with Tokyo Tower (2.9 mi) and Tokyo Imperial Palace (4.1 mi).
  • 10.0.Exceptional

    Hotel Location is excellent! Room well maintained.

    2 night family trip, Dec 17, 2019

    Verified Expedia guest review

  • 6.0.Good

    Good location and good hotel

    Great location and the room is big but kinda of pricey. Had stay in this hotel previously and thought the service was great but this trip the service isn’t that great.

    5 night trip, Dec 16, 2019

    Verified guest review

  • 6.0.Good

    Asked for extra bed because our daughter has decided to join us for the trip for 2 nights. Check-In counter staff told us extra bed is only available on 2nd night but hotel charged us extra bed fees for 2 nights! Hotel staff insisted that they have to charge us extra for 2 nights for the additional pax although no extra bed nor extra amenities for the 1st night. Don't understand why we have to pay extra for nothing provided to us on 1st night. :-(

    Margaret, 2 night family trip, Dec 13, 2019

    Verified guest review

  • 10.0.Exceptional

    Best value in Tokyo

    The staff was very helpful to recommend family restaurants around the Shibuya area, and provided directions to pharmacy to obtain cough mixture. The location is simply amazing, shops and food galore!

    Jack, 3 night family trip, Dec 10, 2019

    Verified guest review

  • 8.0.Very good

    Family of 4 in Tokyo

    The staff at check-in were rather cold and unfriendly, especially by Japanese standard, this is surprising. We asked for additional pillows and was given a very questionable tone on why do you need additional pillows. Generally, the room was spacious and clean. It was comfortable for our family of 4. The location of the hotel is superb, as it was smack in Shibuya. For the price that we pay for the hotel, we would have expected friendlier service.

    3 night family trip, Dec 9, 2019

    Verified guest review

  • 8.0.Very good

    Location is easily accessible from both Metro and JR line exits.

    1 night family trip, Dec 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent location, clean hotel & friendly staff!

    Excellent location (5mins walking from Shibuya JR station) and right smack above Mark City shopping mall! I've initially asked for a high floor room facing over the Shibuya crossing and despite that I'll have to pay a certain price for such request (which I didn't), eventually I'd still gotten my room free upgraded to the 21st floor (with nice high view) and equipped with a Nespresso machine + free pods for my daily morning fix! Staff was extremely attentive and efficient, room was clean and surprisingly spacious (for a twin-bedded room) in Japan! We have no issue stowing our luggage for 1 night after checking out and staff was helpful in all aspects! Highly recommended hotel if you love the bustling night life of Shibuya and all the Japanese stores you would love to grab your local stuff from! We would definitely come back again!

    3 night trip with friends, Nov 12, 2019

    Verified guest review

  • 8.0.Very good

    Location near train station, eateries and shopping is great

    2 night trip, Oct 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Super convenient hotel. My 7th stay. Will always come back if I come to Tokyo

    8 night family trip, Sep 12, 2019

    Verified Expedia guest review

  • 4.0.Fair


    Room is dark, not enough lighting. Toilet drain pipes smell badly

    meow ching, 4 night trip with friends, Aug 25, 2019

    Verified guest review

See all 896 reviews