Guests
All properties in Umhlanga, KwaZulu-Natal, South Africa

Hilton Garden Inn Umhlanga Arch

4-star hotel with outdoor pool, near Gateway Theatre of Shopping

  • Free WiFi
From
S$97

Image gallery

  • Room, 1 King Bed, Accessible - Guest Room
  • Room, 1 King Bed, Accessible - Guest Room
  • Pool
  • Pool
  • Room, 1 King Bed, Accessible - Guest Room
Room, 1 King Bed, Accessible - Guest Room. Image 1 of 67.
1 / 67Room, 1 King Bed, Accessible - Guest Room
1 Ncondo Place, Umhlanga Ridge, Umhlanga, 4320, KwaZulu-Natal, South Africa
8.2.Very good.
  • Excellent location

    Aug 20, 2021

  • Compliments to the staff as they could not have been more helpful and friendly, making…

    Aug 18, 2021

See all 15 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 203 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center

For families

  • Connecting/adjoining rooms available
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Gateway Theatre of Shopping - 12 min walk
  • Umhlanga Rocks Beach - 30 min walk
  • Golden Mile - 7.1 mi / 11.4 km
  • Umdloti Beach - 7.2 mi / 11.6 km
  • Moses Mabhida Stadium - 8.4 mi / 13.6 km
  • Suncoast Casino and Entertainment World - 9.1 mi / 14.7 km
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Accessible
  • Family Room, Multiple Beds, Connecting Rooms
  • Suite, 1 Bedroom
  • Family Suite, Multiple Beds, Connecting Rooms
  • Room, 1 King Bed with Sofa bed
  • Room, 1 King Bed with Sofa bed, Sea View
  • Room, 2 Twin Beds
  • Family Room, Multiple Beds, Connecting Rooms
  • Family Suite, Multiple Beds, Connecting Rooms
  • Room, 2 Twin Beds, Sea View

Location

1 Ncondo Place, Umhlanga Ridge, Umhlanga, 4320, KwaZulu-Natal, South Africa
  • Gateway Theatre of Shopping - 12 min walk
  • Umhlanga Rocks Beach - 30 min walk
  • Golden Mile - 7.1 mi / 11.4 km

What’s around

Landmarks

  • Gateway Theatre of Shopping - 12 min walk
  • Umhlanga Rocks Beach - 30 min walk
  • Golden Mile - 7.1 mi / 11.4 km
  • Umdloti Beach - 7.2 mi / 11.6 km
  • Moses Mabhida Stadium - 8.4 mi / 13.6 km
  • Suncoast Casino and Entertainment World - 9.1 mi / 14.7 km
  • Sahara Stadium Kingsmead - 9.6 mi / 15.4 km
  • Durban International Convention Centre - 9.9 mi / 16 km
  • UShaka Marine World - 11.4 mi / 18.3 km

Getting around

  • King Shaka Intl. Airport (DUR) - 18 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 203 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Secured covered onsite self parking (ZAR 50.00 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 2121
  • Conference space size (meters) - 197

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2020
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Visual alarms in hallways

Languages Spoken

  • Afrikaans
  • English
  • Zulu

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch LCD TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Together & Co Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Lobby Lounge - This lobby lounge serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of ZAR 195 for adults and ZAR 97.5 for children (approximately)
  • Airport shuttle service is offered for an extra charge of ZAR 350 per vehicle (one-way, Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Covered self parking costs ZAR 50.00 per day

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 9:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

Also known as

  • Hilton Umhlanga Arch Umhlanga
  • Hilton Garden Inn Umhlanga Arch Hotel
  • Hilton Garden Inn Durban Umhlanga Arch
  • Hilton Garden Inn Umhlanga Arch Umhlanga
  • Hilton Garden Inn Umhlanga Arch Hotel Umhlanga

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hilton Garden Inn Umhlanga Arch does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs ZAR 50.00 per day.
  • Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, Together & Co Restaurant offers local and international cuisine. Nearby restaurants include Greedy Buddha (11-min walk), The Hussar Grill (11-min walk), and Tashas (12-min walk).
  • Yes, an airport shuttle is available. The charge is ZAR 350 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Sibaya Casino (10-min drive) and Suncoast Casino and Entertainment World (14-min drive) are both nearby.
  • Hilton Garden Inn Umhlanga Arch has an outdoor pool and a 24-hour fitness center.
8.2.Very good.
  • 10.0.Exceptional

    Wonderful weekend getaway at the Hilton

    Our stay was just what we needed! Our check-in was smooth, front desk staff very welcoming and professional, so we’re the staff in the parking area, as well as the cleaning staff. The hotel, the gym, pool and room was very clean. The room we had was mod king size bed, very clean linen, clean fluffy towels, all room utensils clean, no stains on any item. The location of the hotel is just perfect, loved Legacy courtyard-added benefit 😉 The highlight was that we were able to watch a very important sports game on the outdoor big screen.

    Natanya, 3 night family trip, Aug 5, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Rooms are new modern,clean and practical location is nice but Service is terrible,staff have no idea of the concept of hospitality.They need a lesson in general manners let alone guest service.

    Nabeel, 3 night business trip, Aug 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Stunning new hotel. Great for business or short stays.

    3 night family trip, Jun 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Hilton

    Hotel was clean. Staff attentive. The food at the on site restaurant was absolutely awful. Rooms were comfortable

    musawenkosi, 2 night trip, Apr 29, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Stay Away!

    This is possibly the most revolting place I’ve ever encountered. Stay away!

    Jason, 1 night trip, Feb 11, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Двоякое впечатление

    Впечатление двоякое, вроде всё хорошо и огромные минусы: 1.встреча в аэропорту, отправил номер рейса, время прибытия, трансфер не получили, 2.бронировали полупансион, в результате нормальный ужин был один раз в субботу, два раза по меню(фаст фуд), не предлагайте ужины, 3. валюту в отеле не поменять!

    Sergey, 3 night trip with friends, Apr 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Riyaz, 2 night family trip, Jun 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    PAULA, 1 night business trip, Jun 13, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Mark, 1 night business trip, May 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Mpumelelo, 1 night family trip, Apr 30, 2021

    Verified Hotels.com guest review

See all 15 reviews