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Mercure Brisbane Garden City

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Premium bedding, in-room safe, desk, laptop workspace
Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace
Standard Room | Premium bedding, in-room safe, desk, laptop workspace
Standard Room, 2 Single Beds | Premium bedding, in-room safe, desk, laptop workspace
Standard Room, 2 Single Beds | Premium bedding, in-room safe, desk, laptop workspace

Overview of Mercure Brisbane Garden City

Mercure Brisbane Garden City

4.0 star property
4-star hotel with restaurant, near Westfield Garden City Shopping Mall
8.2 out of 10 Very good
8.2/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Laundry facilities
Map
18 Macgregor St, Upper Mount Gravatt, QLD, 4122
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • 24-hour room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Snack bar/deli
  • Self-serve laundry
  • Meeting room
For families
  • Free cots/infant beds
  • Kitchenette
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • In Upper Mount Gravatt
  • Westfield Garden City Shopping Mall - 1 min drive
  • Mater Private Hospital Brisbane - 9 min drive
  • The Gabba - 10 min drive
  • South Bank Parklands - 11 min drive
  • Treasury Casino - 11 min drive
  • Brisbane Convention and Exhibition Centre - 12 min drive
  • Queen Street Mall - 11 min drive
  • Queensland Performing Arts Centre - 13 min drive
  • Brisbane City Botanic Gardens - 12 min drive
  • Eagle Street Pier - 12 min drive

Getting around

  • Brisbane Airport (BNE) - 26 min drive
  • Brisbane Fruitgrove Station - 6 min drive
  • Brisbane Kuraby Station - 6 min drive
  • Brisbane Altandi Station - 6 min drive

Restaurants

  • Mrs Fields - 13 min walk
  • Caffe Cherry Beans - 15 min walk
  • Starbucks - 13 min walk
  • Foster & Black - 13 min walk
  • PappaRich - 13 min walk
Map

About this property

Mercure Brisbane Garden City

At Mercure Brisbane Garden City, you'll be within a 15-minute drive of XXXX Brewery and Brisbane Convention and Exhibition Centre. Guests will have free perks such as WiFi and self-parking. Other highlights at this upmarket hotel include a snack bar/deli, a terrace and a garden. The helpful staff and location get great marks from fellow travellers.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices); 4-device limit)

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • 24-hour room service
  • Snack bar/deli

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Lowered plug sockets in bathroom
  • Step-free path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • 38-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices) and 4-device limit)
  • Phone
  • Desk chair

Food and drink

  • Mini fridge
  • Microwave
  • Kitchenette
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Cleaning supplies

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 26 per person
  • Late checkout can be arranged for an extra charge of AUD 40.00 (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 per cent

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place and guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

Also known as

Travelodge Garden City Hotel Upper Mount Gravatt
Travelodge Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel
Travelodge Hotel Garden City Brisbane
Mercure Brisbane Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel Upper Mount Gravatt

Frequently asked questions

Does Mercure Brisbane Garden City offer free cancellation for a full refund?
Yes, Mercure Brisbane Garden City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Brisbane Garden City?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Brisbane Garden City?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure Brisbane Garden City?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Brisbane Garden City?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of AUD 40.00 (subject to availability). Express check-in and contactless check-out are available.
Is there an on-site casino at Mercure Brisbane Garden City?
No, this hotel doesn't have a casino, but Treasury Casino (11-min drive) is nearby.
What is there to do at Mercure Brisbane Garden City and nearby?
Mercure Brisbane Garden City has a garden.
Are there restaurants at or near Mercure Brisbane Garden City?
Yes, there's an on-site restaurant.
Does Mercure Brisbane Garden City have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a microwave and a coffee maker.
What's the area around Mercure Brisbane Garden City like?
Mercure Brisbane Garden City is in Upper Mount Gravatt, a short 5-minute walk from Westfield Garden City Shopping Mall. Travellers give top marks for the hotel's prime location.

Reviews

8.2

Very good

8.5/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

7.9/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

6/10 Good

wont stay again
Does not have a resturant for dinner , offers a $20 pizza & beer deal. For the price I paid $300 for a night, was not value for money
Peter, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Disappointing
The aircon was old and whilst it worked okay it really didn't cool the room. There were also wet face cloths and towels still in the bathroom so the room had not been cleaned properly.
Colin, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Noisy air conditioner
Nola, 1-night romance trip
Verified Wotif guest review

6/10 Good

Noticing that the Breakfast was on until 10am we arrived on our 2nd day at 8.45 to be told that it was closed. We proceeded to the lifts and was told from front desk that he was sorry he looked at his watch wrong and it was open. We then proceeded into the dining room and found that there was scrappings of baked beans, 3 chipolatas, no mushrooms, very little bacon. Needless to say we did not go back again. On arriving back to the hotel one day, 2 ladies behind the counter, we said good morning and no reply from either of them. The room was fine, hotel fine but customer service was left wanting.
Julianne, 3-night romance trip
Verified Wotif guest review

2/10 Poor

The best thing in hotel it’s close to shopping centre but the facilities is very very bad especially laundry it hasn’t good washing machines it was very old
Seham, 6-night family trip
Verified Wotif guest review

2/10 Poor

Booked for two staff. Aircon very sub standard. Staff were less than interested in really assisting on any requests
Verified Expedia guest review

2/10 Poor

Not at all as advertised
Thomas, 1-night romance trip
Verified Wotif guest review

8/10 Very good

Overall stay was excellent we had a leak on our floor which in turn we were put into another room, staff were excellent, breakfast was great, the only down fall was the cleanliness, each room had dirty floors the jugs weren’t clean and hair in the bathroom.. Need to tighten up on the cleaning and it would have been an excellent stay all round.
Katrina, 1-night family trip
Verified Expedia guest review

8/10 Very good

Owen, 3-night trip
Verified Expedia guest review

2/10 Poor

Room smells, very old set up and serving rotten fruits and few days old cut fruits and breads in breakfast. I think its catering is contracted so lots of cost cutting. They were closing the BF at 8.30 am.we had to ask for single single bread each time. Not much choice
Verified Expedia guest review