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All properties in Tulum, Tulum, Quintana Roo, Mexico

Naala Tulum

3.5-star hotel with outdoor pool, near Tulum National Park

  • Free WiFi and free parking
From
S$142

Image gallery

  • Deluxe Room - Guest Room
  • Deluxe Room - Guest Room
  • Pool
  • Pool
  • Deluxe Room - Guest Room
Deluxe Room - Guest Room. Image 1 of 32.
1 / 32Deluxe Room - Guest Room
Av. Cobá Sur, Región 014, Tulum, 77760, QROO, Mexico
8.4.Very good.
  • The information on the page says free breakfast for two but there’s nothing free. A candy…

    May 30, 2021

  • Naala was such a gorgeous property! We enjoyed walking into the gorgeous lobby that led…

    May 15, 2021

See all 98 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Dining options
Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 106 guestrooms
  • Daily housekeeping
  • Outdoor pool
  • 24-hour front desk
  • Air conditioning
  • Concierge services

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Iron/ironing board

What’s around

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 41 min walk
  • Dos Aguas Park - 27 min walk
  • SFER IK - 35 min walk
  • Tulum Mayan Ruins - 2.4 mi / 3.9 km
  • Playa Paraiso - 2.4 mi / 3.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room
  • Family Apartment, 2 Bedrooms
  • Deluxe Quadruple Room

Location

Av. Cobá Sur, Región 014, Tulum, 77760, QROO, Mexico
  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 41 min walk
  • Dos Aguas Park - 27 min walk

What’s around

Landmarks

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 41 min walk
  • Dos Aguas Park - 27 min walk
  • SFER IK - 35 min walk
  • Tulum Mayan Ruins - 2.4 mi / 3.9 km
  • Playa Paraiso - 2.4 mi / 3.9 km
  • Tulum Beach - 2.6 mi / 4.2 km
  • Gran Cenote - 3.1 mi / 5 km
  • Playa Ruinas - 2.7 mi / 4.3 km
  • Sian Ka'an Biosphere Reserve - 5.6 mi / 9 km
  • Tulum Monkey Sanctuary - 4.7 mi / 7.5 km

At a glance

Hotel size

  • This hotel has 106 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
*See small print for additional details or extra charges

In the hotel

Things to do

  • Outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Designated smoking areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Naala Tulum Hotel
  • Naala Tulum Tulum
  • Naala Tulum Hotel Tulum

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Cleaning fee: USD 1.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Naala Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes. Nearby restaurants include El Capitan (9-min walk), Co.conamor (10-min walk), and Kitchen Table (2.1 mi).
  • Naala Tulum has an outdoor pool.
8.4.Very good.
  • 10.0.Exceptional

    Increíble viaje.

    Todo súper bien! Muy limpio todo el lugar. Las personas muy amables siempre.

    Gloria E, 1 night trip, May 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wooow

    Excellent place! The rooftop has a unique taste.

    Francisco, 1 night trip with friends, Mar 30, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    You have to be careful what room you get. They gave me the worst one when I arrived. Facing the street and constuction. It was a hassle to convjnce them to give me a better room. Hotels.com is useless w help. Waited 2 hours for someone to pick up the ph on the other end of the world without offering help. Once the room was sorted, the stay was great. Naala has its ggreat things: nice lobby w bar, beautiful roof terrace w pool, nice balcony, restaurant, nice staff, on the way to the beach.

    4 night trip, Mar 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great new addition

    We had an amazing time at Naala. The location is great, close to town and on the way to the beach. Beautiful roof and garden, spacious room, fast wifi, no noise from the construction in the neighborhood. Can’t wait to go back!

    Alexandra, 4 night trip, Mar 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very good

    3 night trip, Mar 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great Value !!!

    Great Value for Tulum !!!

    Simone, 1 night trip, Mar 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    So amazing accommodation last minute!

    3 night trip, Mar 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing hotel! Great views, great food, great cocktails! The staff were super helpful with any and everything I needed. The room was beautiful and really clean, the property was so photo-esque. I saw the most amazing sunsets from the rooftop pool! Enjoyed breakfast on the rooftop restaurants, the sounds of the on-site waterfall from my balcony was so relaxing, I can’t wait to come back!

    3 night trip, Feb 25, 2021

    Verified Expedia guest review

  • 2.0.Poor

    The sink/toilet water was brown the entire trip, they kept coming and claiming it was fixed when it wasn’t. I had to brush my teeth with bottled water. It was miserable. They are doing a lot of construction on site so be aware of that. The hotel is beautiful, but very disappointed in the service . I wasn’t accommodated in no way, for the inconvenience of my water. Employees would just walk into the room with no announcement and confusion as to why we were in the room. As if they didn’t know we had been checked in for a few days. Just a weird situation as a whole!

    4 night trip with friends, Feb 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful hotel the rooftop was amazing! Great customer service. beautiful up to date hotel great price and employees was very warm welcoming

    Marta, 1 night business trip, Feb 17, 2021

    Verified Hotels.com guest review

See all 98 reviews