Playacar Palace All Inclusive

Property class: 4.5

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At Playacar Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Playa del Carmen Maritime Terminal. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. Other highlights include a poolside bar, a fitness centre and a sauna. The helpful staff and location get great marks from fellow travellers.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free breakfast
  • Airport transfer
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Playground on-site
  • Private hot tub
  • Separate bath and shower
  • Premium TV channels
  • Garden
The current price is S$583
includes taxes & fees
14 Oct - 15 Oct

Why we love this property

Beach bliss experience
Discover seaside paradise at this all-inclusive resort on a white sand beach. Lounge under umbrellas or dive into nearby water adventures.
Dining trio and drinks
This hotel boasts 3 restaurants and 2 bars for culinary explorers. A free full breakfast starts each day with delectable morning flavours.
Full spa indulgence
Spa escapes include rejuvenating treatments, couples rooms, and soothing massages. A sauna, steam room, and yoga classes complete the wellness experience.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free

A modern hotel room with a large bed, a desk with a chair, a television, and a view of the sea.

Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room

A hotel room with a bed, a desk, a TV, and a view of the ocean.

Room

  • Sea view
  • 114 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free

A modern living room with a sofa, armchair, and glass coffee table. A dining area with a table and chairs is visible in the background.

Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free

  • Ocean view
  • 49 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana

A modern hotel room with a large bed, a desk, a TV, and a view of the ocean.

Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Stay Free

A hotel room with a large bed, a desk with a lamp, a TV, and a dining table with wine glasses.

Superior Deluxe Ocean View with Balcony - Kids & Teens Stay Free

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Superior Two Bedroom Presidential Suite

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

A modern hotel room with a large bed, a desk, a TV, and a view of the ocean.

Superior Deluxe Ocean View - Kids & Teens Stay Free

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

A modern hotel room with a large bed, a bathtub, and a view of the ocean.

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Deluxe Honeymoon Suite

A modern hotel room with a large bed, a desk, and a view of the ocean.

Superior Deluxe Honeymoon Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Honeymoon Suite - King Size Bed

A modern hotel room with a large bed, a desk, and a view of the ocean.

Superior Honeymoon Suite - King Size Bed

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Stay Free

A hotel room with two beds, a TV, a desk, and a view of the ocean.

Superior Deluxe Partial Ocean View - Kids & Teens Stay Free

9.0 out of 10
Wonderful
(26 reviews)
  • Partial ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Playacar Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Paseo del Carmen - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Xaman Ha Aviary - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Dick & Willy's - ‬4 min walk
  • ‪Tacos Chac Pel - ‬4 min walk
  • ‪Mexico Loco - ‬4 min walk

About this property

Playacar Palace All Inclusive

  • At Playacar Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Playa del Carmen Maritime Terminal. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. Other highlights include a poolside bar, a fitness centre and a sauna. The helpful staff and location get great marks from fellow travellers.

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service (limited menu)
    • In-room minibar (all beverages included)
    • In-room liquor dispensers

Activities and facilities/equipment

  • All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games

    • Aerobics
    • Dancing
    • Yoga

Entertainment

    • On-site entertainment and activities
    • On-site live performances

At a glance

Hotel size

    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
    • Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Bike rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Accessible airport shuttle

Room amenities

Be entertained

  • 21-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub

Freshen up

  • Jetted
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.42 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 49 per person (return)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs USD 49 (return)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the hot tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

Does Playacar Palace All Inclusive offer free cancellation for a full refund?

Yes, Playacar Palace All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Playacar Palace All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Playacar Palace All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Playacar Palace All Inclusive?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Playacar Palace All Inclusive?

Yes, an airport shuttle is available. The charge is USD 49 per person return.

What are the check-in and check-out times at Playacar Palace All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Playacar Palace All Inclusive and nearby?

Have fun with activities such as cycling, parasailing and scuba-diving, and practise your swing at the nearby golf course. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Playacar Palace All Inclusive also has 2 bars, a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.

Are there restaurants at or near Playacar Palace All Inclusive?

Yes, there are 3 on-site restaurants.

Does Playacar Palace All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

What's the area around Playacar Palace All Inclusive like?

Playacar Palace All Inclusive is a short 7-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida. The local area is good for families and and our guests say that it is very walkable.

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Reviews

Playacar Palace All Inclusive Reviews

8.8

Excellent

9.4

Cleanliness

9.0

Location

9.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurants at this property offer excellent food and exceptional service. (68 reviews)
  • The pool was a fun and refreshing experience with great activities, staff, and a welcoming atmosphere. (21 reviews)
  • The spa experience was a 5-star experience with professional and fun staff, offering stunning facilities and treatments. (7 reviews)
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Popular mentions

Service staff
Food
Location
Room
Beach
Restaurant
Drinks
Family friendly
Water
Recreation

Reviews

Verified review

10/10 Exceptional

Family friendly
Verified review

10/10 Exceptional

Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.
Verified review

10/10 Exceptional

Always a great place to stay. Clean, well located with amazing staff. Will return.
Verified review

10/10 Exceptional

Clean room, staff and good amenities.
Verified review

10/10 Exceptional

Our room was clean. Staff is always exceptionally friendly and helpful. We enjoy the smaller size of the resort, while still providing ample entertainment and food/dinner options.
Verified review

10/10 Exceptional

We just returned from a wonderful stay at Playacar Palace. Staff, facilities and food was incredible. Location is great - walk to Cozumel ferry with free access to Cozumel Palace hotel - just show your Palace hotel bracelet. Resort credits were very helpful for spa and dolphin swim. Only downside was the lack of beach but everything else made up for it.
Verified review

10/10 Exceptional

Great location and staff was friendly
Verified review

10/10 Exceptional

This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits
View of the hotel from the Cozumel ferry
Nice cocktails at Momo restaurant
Amazing food
Verified review

10/10 Exceptional

Staff were great and the food was top notch.
Verified review

10/10 Exceptional

Great service friendly people shopping area around great vibes
Verified review

10/10 Exceptional

Good location and excellent staff
Verified review

10/10 Exceptional

This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful.
Verified review

10/10 Exceptional

We loved our stay there. Staff was super nice !
Verified review

10/10 Exceptional

We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
Verified review

10/10 Exceptional

Excellent location and cleanliness far exceeded our expectations.
Verified review

8/10 Very good

Good clean small resort that has good food and is easily walkable
Verified review

10/10 Exceptional

I absolutely loved my stay at Playacar Palace. From the moment you arrive, you’re welcomed with a warm towel and a refreshing glass of juice, which immediately sets the tone for a relaxing experience. The staff takes care of your luggage and delivers it right to your room, making check-in effortless. The hotel itself is stunning, and every staff member I encountered was incredibly warm and welcoming. My room was beautiful, and the view was just amazing—definitely one of the highlights of the stay. The food was excellent, and having access to unlimited drinks truly felt like the cherry on top. If you’re traveling with kids, the playroom staff does a fantastic job keeping them entertained, giving parents a chance to relax and enjoy some time to themselves. I was genuinely blown away by the entire experience and will definitely be coming back!
Verified review

10/10 Exceptional

Clean,safe all around a very nice place
Verified review

8/10 Very good

The food was amazing. Staff were all great. It was just very disappointing. There was no beach area that was advertised online in pictures. It has washed away.
Verified review

10/10 Exceptional

Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Verified review

10/10 Exceptional

Great food and drinks. Staff is super friendly. I wish there was a better beach area.
Verified review

10/10 Exceptional

The hotel was excellent, good food, nice pool the staff were amazing, the room was very comfortable, amazing views so my family and I were very happy, we enjoyed our vacations.
Verified review

10/10 Exceptional

Excellent hotel, with top notch service, I canèt enough good things about the personnel, making your stay comfortable and worryfree!
Verified review

10/10 Exceptional

It wasn't our first time at the Palace Resorts and it definitely won't be our last. Everything - service, food, staff - at the hotel was amazing. We had such a lovely time here Strongly recommend.
Verified review

8/10 Very good

The staff, the services, the food, the Spa, the drinks excelent, very friendly staff, great locatiin near of 5ta Avenida with shopping options and just 2 block of PortbofvFerry to go Cozumel , the pool and lobby area just need a little upgrade, this is the only issue about hotel