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Hotel El Convento

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Outdoor pool, pool loungers
Deluxe Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished, desk
Deluxe Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished, desk
Double Room | In-room safe, individually decorated, individually furnished, desk
Junior Single Room | In-room safe, individually decorated, individually furnished, desk

Overview of Hotel El Convento

VIP Access

Hotel El Convento

4.5 star property
Luxury hotel with outdoor pool, near San Juan Cathedral

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
100 Cristo St, San Juan, 00901
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Free use of bicycles
  • Room service
  • In-room childcare
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden
For families
  • In-room childcare (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Old San Juan
  • Port of San Juan - 13 min walk
  • Condado Beach - 6 min drive
  • Pan American Pier - 11 min drive
  • Puerto Rico Convention Center - 13 min drive
  • Casino del Mar at La Concha Resort - 14 min drive
  • Plaza las Americas - 17 min drive
  • Jose Miguel Agrelot Coliseum - 11 min drive
  • Fort Buchanan - 21 min drive

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive

Restaurants

  • St. Germain Bistro and Cafe - 2 min walk
  • The Mezzanie - 2 min walk
  • Cafe el Punto - 3 min walk
  • La Taberna Lúpulo - 3 min walk
  • Café Don Ruiz - 3 min walk

About this property

Hotel El Convento

At Hotel El Convento, you'll be within a 10-minute drive of Port of San Juan and Condado Beach. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a fitness centre, free bike rentals and a terrace. Fellow travellers like the helpful staff and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until 6 AM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Ecotours nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Santisimo – On-site restaurant.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 25 per person (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 35.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Convento
Convento Hotel
El Convento
El Convento Hotel
El Convento San Juan
El Hotel Convento
Hotel Convento
Hotel El Convento
Hotel El Convento San Juan
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Frequently asked questions

Does Hotel El Convento offer free cancellation for a full refund?
Yes, Hotel El Convento does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel El Convento?
As of 7 December 2022, prices found for a 1-night stay for 2 adults at Hotel El Convento on 25 December 2022 start from S$519, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel El Convento?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel El Convento?
Yes, there's an outdoor pool.
Are pets allowed at Hotel El Convento?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel El Convento?
Sorry, there's no on-site parking at Hotel El Convento.
What are the check-in and check-out times at Hotel El Convento?
You can check in from 3 PM - 6 AM. Check-out time is noon. Express check-out and contactless check-out are available.
Is there an on-site casino at Hotel El Convento?
No, this hotel doesn't have a casino, but Sheraton Casino (12-min drive) and Casino del Mar at La Concha Resort (14-min drive) are both nearby.
What is there to do at Hotel El Convento and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and a garden.
Are there restaurants at or near Hotel El Convento?
Yes, there's an on-site restaurant, Santisimo. Nearby restaurants include Café Don Ruiz (3-min walk), Il Bacaro Venezia (3-min walk) and Pani Agua (3-min walk).
What's the area around Hotel El Convento like?
Hotel El Convento is a short 13-minute walk from Port of San Juan and 2 minutes' walk from Calle Fortaleza. Travellers say that the area is walkable and good for shopping.

Overall score and ratings

8.8

Fabulous

8.8/10

Cleanliness

9.1/10

Staff & service

8.2/10

Amenities

8.5/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

2 issues: no tv channel guide and no comforter
Ricardo, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointing...
The Hotel is in bad shape... The elevator didn't work, so we had to go up to the third floor with our light... Thankfully it was only two carry-ons, still, unacceptable that they didn't have a Bell Boy or Valet to help out. When we got to the room, the sheets in the bed were stained and there was a dead roach in the bathroom.. Also, the internet didn't reach the room... I do have to say the staff was very courteous and tri d to help out as much as they could, but the overall experience was very disappointing...
Henrique, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

TEd, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

TSAI-NI, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The location is convenient and walkable to shops and restaurants and a super max. the pool is small, but hey nobody else was swimming, I enjoyed the pool to myself. it's an old historic building with modern conveniences. although I got charged extra when I requested for extra towels.
Jodi D., 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel is Beautiful, staff is super nice, Location is good. Few things we didnt like, No room service, waited too long to get an order from the restaurant, drinks at the bar were ok.
Iris, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This place was amazing. Not only was the hotel beautiful but the room was very pleasing. The staff went above and beyond for us and we were always treated kind, respectful, and very welcomed. We will be staying here again.
Stefanie, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Hotel El Convento is a historic property with beautiful details. Our room had a private balcony, which was perfect for coffee in the morning. The room was clean but an old building always has little quirks. Our only complaint was that the room was cold and we were unable to adjust the temperature. We enjoyed our stay and would visit again if we are in Old San Juan.
Carol, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay in San Juan
Great hotel in the heart of San Juan. Would definitely stay here again. If you’re renting a car, parking can be a bit complicated, so would suggest not renting a car if staying here.
Alejandro, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel was so beautiful & there were so many stores/restaurants nearby! I enjoyed staying here, it was very relaxing and private. I would definitely come back, now I see why they are always booked! The only downside on my trip was it is not all inclusive and I did not receive my free bottle of wine as I was told when I talked to the hotel employee.
Karla, 4-night romance trip
Verified Expedia guest review