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The Fontenay

Photo gallery for The Fontenay

Premium bedding, free minibar items, in-room safe, desk
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premier Suite | Balcony
Balcony

Overview of The Fontenay

The Fontenay

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near Reeperbahn

9.4/10 Exceptional

188 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Fontenay 10, Hamburg, 20354

Guests rated this location 9.7/10 - Exceptional

Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Eimsbuettel
  • Reeperbahn - 33 min walk
  • Miniatur Wunderland - 36 min walk
  • Elbe Philharmonic Hall - 44 min walk
  • Hamburg Messe and Congress - 6 min drive
  • Hamburg City Hall - 9 min drive
  • St. Michaelis Church - 5 min drive
  • St. Pauli Piers - 5 min drive
  • Fish Market - 7 min drive
  • Hagenbeck Zoo - 9 min drive
  • Volksparkstadion - 12 min drive

Getting around

  • Hamburg Airport (HAM) - 22 min drive
  • Hamburg Dammtor Station - 10 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 26 min walk
  • Hamburg Central Station - 26 min walk
  • Dammtor S-Bahn - 11 min walk
  • Stephansplatz U-Bahn - 14 min walk
  • Hallerstrasse U-Bahn - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Bodo's Bootssteg - 5 min walk
  • Bourbon Street Bar - 7 min walk
  • Piazza Romana - 8 min walk
  • Henriks Bar & Restaurant - 6 min walk
  • Parkview - 2 min walk
Map

About this property

The Fontenay

Putting you within a 10-minute drive of Reeperbahn and Hagenbeck Zoo, The Fontenay offers an airport shuttle (available 24 hours) for EUR 165 per vehicle. Guests can visit the spa to be pampered with massages, body wraps or facials, and Lakeside, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a bar/lounge. The helpful staff and breakfast get great marks from fellow travellers. The property is only a short walk to public transportation: Dammtor S-Bahn is 11 minutes and Stephansplatz U-Bahn is 14 minutes.

Languages

Arabic, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • The property’s Lakeside Restaurant is closed on Sundays and Mondays.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed*
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site valet parking (EUR 28 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–11:30 AM on weekdays and 6:30 AM–11:30 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments.

Dining

Lakeside – This fine-dining restaurant serves lunch and dinner. Reservations are required.
Parkview – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open selected days.
Atrium Lounge – On-site café. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately EUR 42 for adults and EUR 21 for children
  • Airport shuttle service is offered for an extra charge of EUR 165 per vehicle (one-way. Maximum occupancy 2)

Renovations and closures

The following facilities or services will be unavailable from February 27 2023 to March 4 2023 (dates subject to change):
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children up to age 12 costs EUR 0 (one-way)
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Pets are allowed for an extra charge of EUR 50 per pet, per day

Parking

  • Valet parking costs EUR 28 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; reservations are required for some on-site facilities.

Contactless check-out is available.

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Fontenay Hotel Hamburg
Fontenay Hotel
Fontenay Hamburg
Fontenay
The Fontenay Hotel
The Fontenay Hamburg
The Fontenay Hotel Hamburg

Frequently asked questions

Does The Fontenay offer free cancellation for a full refund?
Yes, The Fontenay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Fontenay?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Fontenay?
Yes, there's an indoor pool and an outdoor pool. The swimming pool will be unavailable from February 27 2023 to March 4 2023 (dates subject to change).
Are pets allowed at The Fontenay?
Yes, pets are welcome. There's a charge of EUR 50 per pet, per day. Food and water bowls are available.
Is parking offered on site at The Fontenay?
Yes. Valet parking costs EUR 28 per day. Electric car charging is available.
Is an airport shuttle service offered by The Fontenay?
Yes, an airport shuttle is available. The charge is EUR 165 per vehicle one-way.
What are the check-in and check-out times at The Fontenay?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at The Fontenay?
No, this hotel doesn't have a casino, but Casino Esplanade (14-min walk) and Casino Reeperbahn (5-min drive) are both nearby.
What is there to do at The Fontenay and nearby?
The Fontenay has a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near The Fontenay?
Yes, there are 2 on-site restaurants, featuring local and international cuisine.
What's the area around The Fontenay like?
The Fontenay is a short 15-minute walk from Inner Alster Lake and 3 minutes' walk from Alster Lakes.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful location and very friendly staff. Amazing pool overlooking Hamburg!
Natascha, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Lucrecia, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

All areas of the property performed.
The suites are really well done with great attention to detail. Shower had light show and music. Good materials used throughout, room service was effective. Staff were friendly and competent. These days $950 a night for a suite doesn’t get you that much, at the Fontenay it gets you what it used to get you.
KEITH MORGAN, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Abdullah, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, right on the lake “Alster”.
Jorg, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexandra, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Stayed in a room with partial lake view. Loved the hotel design. The balcony was great for breakfast coffee. Room service was fast. Bathroom well organized but the hair dryer was hard to find haha so keep looking if you think there isn't one. Loved walk in closet with full length mirror. Would def stay here again. Well located in great Hamburg neighborhood by the lake.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Olaf, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

best hotel in Hamburg!
Amazing!
1-night trip
Verified Hotels.com guest review