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City-center hotel within easy reach of Mall of America
Hotel is ok, service is good, would be better if they can call the shuttle service…
Dec 5, 2013
Very suspect area Another customer had their catalytic converter stolen from their…
May 14, 2022
This property advises that it adheres to Count on Us (Wyndham) and SafeStay (AHLA - USA) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests.
Contactless check-out is available.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Prepaid credit cards are not accepted for any bookings or onsite payments.
*See fees & policies for additional details or extra charges
Thankfully, we were only passing through for one night before flying out the next morning, because this place was pretty bad. The front desk person was rude and seemed annoyed to check me in. He did not offer how to get to our room, and when I asked, he waved his hand in the direction. The hotel seemed empty, yet we were placed in an adjoining room with a family that may live there. I’m guessing this because they were vacuuming their room at 10pm. They also played their TV and shooter-style video games loudly the entire 12 hours we were there, 4pm-4am. Someone also came knocking on our door at night (wrong room), but it creeped us out and we did not sleep well between the noise and disturbance. The beds only had 1 flat pillow per person and the bathroom only had 2 towels for the 4 of us. Pretty dingy place. Never again!
Lynnea, 1 night family trip, May 9, 2022
Verified Hotels.com guest review
Place was old and smelt of curry
Chad, 1 night business trip, May 6, 2022
Verified Hotels.com guest review
No breakfast Listed as breakfast included
shirzad, 1 night business trip, Apr 25, 2022
Verified Hotels.com guest review
Oh my.....I arrived at midnight after a 5 hour drive to start a new job whilr moving to town. A woman was standing outside and staring at me so I knew she was going to ask for something. I looked around knowing my hands would be full for safety and saw someone just sitting in a car and felt like "oh crap, is this a set up?" I'm a tall, fit woman that came from a rough neighborhood so I got out with my spidey sense up. She asked for a lighter I said "I dont have one" she said "what about in your car?" I looked her in the eyes and said "no." And walked into the hotel where theres a locked lobby situation. Some guy sitting there. The place smelled of cigarettes so I was already like "yaaaaay to be here!" Get in the room and its a few rooms from the entrance, looks a lot more worn doen than photos and has thst old nasty creepy hotel smell. Next morning at 6:30am, I leave and theres like 3 people outside smoking - including the guy that was sitting in there at my midnight check in. I thought "i shoukd get a different place". I get back around 7pm and there's now many people in the parking lot, about 6 people outside the front door smoking - AGAIN the guy from my midnight check in! I try to use the lobby keyfob to get jn and cant!!! I have to be let in and they have to reprogram my key to let me into my room with my belongings. There's also signs all around saying "you are responsible for your belongings in your room". The whole place, energy and situation was sketch.
4 night business trip, Apr 24, 2022
Verified Hotels.com guest review
When we checked in, there were dead bugs in the window slot where I had to reach in to sign the receipt for my debit card. Bugs were flying around in the office, the toilet in our room would not flush and we had to go get the plunger from the office, and the walls and carpet were filthy. Overall it was not horrific, but we definitely would not stay there or recommend anyone to stay there.
Toni, 2 night trip, Apr 22, 2022
Verified Hotels.com guest review
My daughter and I traveled four hours to get to the Mall of America and were excited to go relax at the hotel when the hotel declined my card for some reason (apparently it is considered a pre-paid card). We tried to get another hotel room elsewhere and they wanted $85 and also a deposit of $200 which was fully refunded but could take up to 7 days and in my experience, it sometimes takes up to the full 7 days. I had to drive back home for another 4 hours. Very disappointed!
Tammy, 1 night family trip, Apr 16, 2022
Verified Hotels.com guest review
Very outdated and the lobby is like a prision, doors are locked, dark, just sad place!
katy, 1 night trip, Apr 15, 2022
Verified Hotels.com guest review
First room we got wasn’t clean and smelled like cigarettes. Second room we got there were shampoo bottles (opened) from previous hotel guests. It was about 11 pm so we did not want to exchange rooms again. Will never be staying there again. It was disgusting and old.
Brooke, 1 night business trip, Apr 14, 2022
Verified Hotels.com guest review
My husband and myself stayed overnight in this hotel unfortunately when I woke up in the morning my husband said he didn’t slept all night because of skin itchiness red patches of skin itchiness his back got skin rash starting at the back down the lower back down behind his hips we told this to the person in charge in the morning unfortunately he said he can’t do anything about it up my husband skin still have red rash we just put some iching cream to lessen the itch hope this goes away and we hope they do thorough cleaning and change of bed sheets for next customers
Catherine, 1 night trip, Apr 6, 2022
Verified Hotels.com guest review
It was great! Loved the hospitality and service they provided for my fiancé and I
Kong, 1 night trip, Apr 3, 2022
Verified Hotels.com guest review