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Cacao Tulum -Luxury Condos-

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Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Front of property – evening/night
Luxury Apartment, Private Pool | Premium bedding, down duvets, in-room safe, laptop workspace
Premium Apartment, 1 Bedroom, Private Pool | Living area | 40-inch flat-screen TV with cable channels, Smart TV

Overview of Cacao Tulum -Luxury Condos-

Entire apartment

Cacao Tulum -Luxury Condos-

3.5 star property
3.5-star condo in Tulum with outdoor pool and 24-hour fitness
7.8 out of 10 Good
7.8/10 Good

102 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Kitchen
  • Laundry facilities
  • Pet-friendly
  • Free parking
Map
Region 15, La Veleta, Tulum, QROO, 77780
Main amenities
  • 30 condos
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • 24-hour fitness centre
  • Beach towels
  • Spa services
  • Massage/treatment rooms
  • 24-hour business centre
  • Airport shuttle
  • Terrace
  • Air conditioning
Feel at home
  • Kitchen
  • Separate dining area
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In a national park
  • Tulum National Park - 5 min drive
  • Tulum Beach - 10 min drive
  • Las Palmas Public Beach - 14 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Gran Cenote - 7 min drive
  • Playa Paraiso - 18 min drive
  • Sian Ka'an Biosphere Reserve - 16 min drive
  • Soliman Bay - 28 min drive
  • Xel-Há Park - 18 min drive
  • Dos Ojos Cenote - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 100 min drive
  • Airport shuttle (surcharge)

Restaurants

  • El Camello Jr - 15 min walk
  • Guacamole Club - 8 min walk
  • La Baguette - 14 min walk
  • Tacos Bish - 10 min walk
  • Canova - 6 min walk
Map

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

Placing you within a 15-minute drive of Tulum Beach and Tulum Mayan Ruins, Cacao Tulum -Luxury Condos- offers an airport shuttle (available 24 hours) for USD 80 per vehicle. You can take a dip in the outdoor pool, then indulge in deep-tissue massages, body wraps or aromatherapy. A rooftop terrace and a 24-hour fitness centre are offered, and in-room conveniences include fridges and microwaves.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until 10:30 PM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 16
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • No cots (infant beds)

Pets

  • Pets stay for free (dogs and cats only, 2 per room)
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor Pool
  • Sunloungers
  • Umbrellas
  • Massages
  • Spa services
  • 1 treatment room
  • Body scrubs
  • Deep-tissue massages
  • Reflexology
  • Aromatherapy
  • Body wraps
  • Manicures and pedicures
  • Couples treatment room(s)
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Free secured, uncovered self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Kitchen

  • Fridge (full size)
  • Microwave
  • Oven
  • Cookware/dishes/utensils
  • Coffee/tea maker

Bedrooms

  • Premium bedding
  • Down duvet
  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Toilet paper
  • Hairdryer
  • Free toiletries
  • Towels provided
  • Shampoo
  • Soap

Living spaces

  • Dining room

Entertainment

  • 40-inch smart TV with cable service

Outdoor areas

  • Rooftop terrace
  • Terrace
  • Decking or patio
  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business centre
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • Pets stay free
  • 2 per room
  • Welcoming cats and dogs only
  • Deposit: USD 100 per stay

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lifts
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Window screens
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Laptop-compatible safe
  • In-room massages

Location highlights

  • Near the sea
  • In a national park

Things to do

  • 24-hour fitness centre
  • Bike hire on site
  • Theme parks nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 30 rooms
  • Romance packages available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Refundable deposits

  • A damage deposit of USD 100 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 2.75 per night
  • Cleaning fee: USD 1.5 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one-way. Maximum occupancy 7)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is available for an additional fee

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Frequently asked questions

Does Cacao Tulum -Luxury Condos- offer free cancellation for a full refund?
Yes, Cacao Tulum -Luxury Condos- does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cacao Tulum -Luxury Condos-?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cacao Tulum -Luxury Condos-?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Cacao Tulum -Luxury Condos-?
Yes, cats and dogs stay free, with a limit of 2 per room. A deposit of USD 100 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Cacao Tulum -Luxury Condos-?
Yes, there's free self parking.
Is an airport shuttle service offered by Cacao Tulum -Luxury Condos-?
Yes, an airport shuttle is available. The charge is USD 80 per vehicle one-way.
What are the check-in and check-out times at Cacao Tulum -Luxury Condos-?
You can check in from 3:00 PM - 10:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Cacao Tulum -Luxury Condos- and nearby?
Cacao Tulum -Luxury Condos- has an outdoor pool and a 24-hour fitness centre, as well as spa services and a garden.
Does Cacao Tulum -Luxury Condos- have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, cookware and a fridge.
Does Cacao Tulum -Luxury Condos- have any outdoor private spaces?
Yes, this condo features a deck or patio.

Reviews

7.8

Good

8.2/10

Cleanliness

7.6/10

Staff & service

7.5/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Exceptional

Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Monique, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!
john, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
J, 3-night romance trip
Verified Expedia guest review

6/10 Good

The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
Emma, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Good
Leonna, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Ramon, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Nadia del, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing place! I loved
Verified Expedia guest review

8/10 Very good

Reception check in and out very fast . Roof top pool nice . Place is clean
Verified Expedia guest review