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Sheraton Santo Domingo Hotel

Photo gallery for Sheraton Santo Domingo Hotel

Exterior
Premium bedding, down duvets, minibar, in-room safe
Junior Suite, 1 Bedroom, Non Smoking | Premium bedding, down duvets, minibar, in-room safe
Breakfast, lunch, dinner served; international cuisine, pool views
Lobby

Overview of Sheraton Santo Domingo Hotel

Sheraton Santo Domingo Hotel

4.0 star property
4-star Santo Domingo hotel with full-service spa, connected to a shopping centre
8.8 out of 10 Fabulous
8.8/10 Fabulous

999 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Internet access
Map
365 George Washington Avenue, Santo Domingo, 10205
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Living room
  • Television

Room options

About this area

What's nearby

  • In Gascue
  • Malecon - 1 min drive
  • Sambil Santo Domingo - 4 min drive
  • Agora Mall - 7 min drive
  • Blue Mall - 7 min drive
  • Megacentro Mall - 8 min drive
  • Assembly Hall of Jehovah's Witnesses - 8 min drive

Getting around

  • Santo Domingo (SDQ-Las Americas Intl.) - 35 min drive
  • Santo Domingo (JBQ-La Isabela Intl.) - 36 min drive
  • Joaquin Balaguer Station - 22 min walk
  • Casandra Damiron Station - 28 min walk
  • Amin Abel Station - 29 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Adrian Tropical - 8 min walk
  • Villar Hermanos - 6 min walk
  • Terraza Napolitano - 10 min walk
  • Restaurante Manolo - 7 min walk
  • El Leñazo - 9 min walk
Map

About this property

Sheraton Santo Domingo Hotel

Sheraton Santo Domingo Hotel offers an airport shuttle (available 24 hours) for USD 45 per vehicle one-way. You can visit the spa to indulge in massages or body scrubs, and international cuisine is served at Cafe Casabe Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include an outdoor pool, a poolside bar and a health club. The breakfast and location get great marks from fellow travellers.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 245 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets stay for free (dogs only, up to 30 lb per pet)
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free on-site extended parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Shopping
  • Beach nearby

Working away

  • Business centre
  • 13 meeting rooms
  • Conference centre (5355 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Grab bar in bath
  • Lever door handles
  • Step-free path to entrance

Room amenities

Be entertained

  • 42-inch plasma TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body scrubs. The spa is open daily.

Dining

Cafe Casabe Restaurant – Overlooking the ocean and pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 12 per night (rates may vary)
  • Airport shuttle service is offered for an extra charge of USD 45 per vehicle (one-way. Maximum occupancy 2)
  • Early check-in can be arranged for an extra charge of USD 50 (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 50 (subject to availability)
  • Fridges are available for an additional charge

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool or health club without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Magna 365
Hotel Magna 365 Santo Domingo
Magna 365
Magna 365 Hotel
Magna 365 Santo Domingo
Sheraton Santo Domingo Hotel
Sheraton Santo Domingo
Sheraton Santo Domingo
Sheraton Santo Domingo Hotel Hotel
Sheraton Santo Domingo Hotel Santo Domingo
Sheraton Santo Domingo Hotel Hotel Santo Domingo

Frequently asked questions

Does Sheraton Santo Domingo Hotel offer free cancellation for a full refund?
Yes, Sheraton Santo Domingo Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton Santo Domingo Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Santo Domingo Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Sheraton Santo Domingo Hotel?
Yes, dogs stay for free, with a maximum weight of 30 lb per pet.
Is parking offered on site at Sheraton Santo Domingo Hotel?
Yes, there's free self, valet and extended parking. Parking spaces may be limited.
Is an airport shuttle service offered by Sheraton Santo Domingo Hotel?
Yes, an airport shuttle is available. The charge is USD 45 per vehicle one-way.
What are the check-in and check-out times at Sheraton Santo Domingo Hotel?
You can check in starting at 3 PM. There's a charge of USD 50 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Sheraton Santo Domingo Hotel?
No, this hotel doesn't have a casino, but Grand Casino Jaragua (3-min walk) is nearby.
What is there to do at Sheraton Santo Domingo Hotel and nearby?
Sheraton Santo Domingo Hotel has a spa and an outdoor pool, as well as a steam room.
Are there restaurants at or near Sheraton Santo Domingo Hotel?
Yes, Cafe Casabe Restaurant offers international cuisine and ocean views.
What's the area around Sheraton Santo Domingo Hotel like?
Sheraton Santo Domingo Hotel is located on the boardwalk in Gascue, a short 1-minute walk from Malecon and 18 minutes' walk from Guibia Beach. Travellers give top marks for the hotel's prime location.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.2/10

Staff & service

8.7/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Beatrice, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel friendly staff!
Frida, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Elizabeth, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great hotel
Beverly, 1-night family trip
Verified Expedia guest review

8/10 Very good

El personal es muy amable.
Heidi, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Not the best resort you might find
Wi-Fi doesn’t work well at all. Very hard to find availability for dinners at the restaurant, only buffet is really available. Buffet serves the same food every day. Flies over food at the buffet. Overcrowded in proportion to the services it offers. No cams to protect the bungalows. Understaffed in proportion to he large number of customers.
Onofrio, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very welcoming staff. They place the customer first.
sergio, 1-night business trip
Verified Expedia guest review

6/10 Good

I'm a regular customer at this hotel, but in this ocation i notice a lack of staff the ac and hot water did not work properly in my room. The highlight of mybstay was Yohana from housekeeping and Yohana from from desk they whre amazing.
Mendelson, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay, professional and courteous staff. Will definitely be a returning customer.
Walter, 1-night trip
Verified Hotels.com guest review