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Mercure Hotel Kaiserhof Frankfurt City Center

4.5 star property
Luxury hotel with bar/lounge, near Frankfurt Trade Fair

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Mercure Hotel Kaiserhof Frankfurt City Center

Photo gallery for Mercure Hotel Kaiserhof Frankfurt City Center

Exterior
Exterior
Premium bedding, down duvets, minibar, in-room safe
Exterior
Interior entrance

Overview of Mercure Hotel Kaiserhof Frankfurt City Center

7.8 out of 10 Good
7.8/10 Good

Property highlights

  • Parking available
  • Free WiFi
  • Air conditioning
  • Gym
  • Bar
  • Laundry facilities
Map
Kaiserstr. 62, Frankfurt, HE, 60329
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Fitness centre
  • Self parking
  • Bar/lounge
  • Room service
  • Business centre
  • 8 meeting rooms
  • 24-hour front desk
  • Car hire on-site
  • Computer station
  • Front desk safe
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Superior Double Room, 1 Double Bed

Premium bedding, down duvets, minibar, in-room safe

Superior Double Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Suite, 1 Double Bed

Premium bedding, down duvets, minibar, in-room safe

Privilege, Suite, 1 Double Bed

  • 49 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Twin Room, Multiple Beds

Premium bedding, down duvets, minibar, in-room safe

Privilege, Twin Room, Multiple Beds

  • 29 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Premium bedding, down duvets, minibar, in-room safe

Standard Double Room, 1 Double Bed

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

About this area

What's nearby

  • In Bahnhofsviertel
  • Frankfurt Trade Fair - 15 min walk
  • Main Tower - 1 min drive
  • Skyline Plaza - 2 min drive
  • Frankfurt Christmas Market - 2 min drive
  • Alte Oper - 2 min drive
  • Staedel Museum - 2 min drive
  • Römerberg - 2 min drive
  • Festhalle Frankfurt - 3 min drive
  • MyZeil - 3 min drive
  • Congress Center Messe Frankfurt - 4 min drive

Getting around

  • Frankfurt Airport (FRA) - 20 min drive
  • Mainz (QFZ-Mainz Finthen) - 35 min drive
  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Frankfurt Central Station (tief) - 3 min walk
  • Frankfurt (Main) Central Station - 8 min walk
  • Central Station Tram Stop - 3 min walk
  • Weserstraße-Münchener Straße Tram Stop - 3 min walk
  • Münchener Straß/ Frankfurt Central Tram Stop - 3 min walk

Restaurants

  • Der Fette Bulle - 1 min walk
  • Starbucks - 1 min walk
  • Mosel-Eck - 2 min walk
  • Kakadu - 1 min walk
  • La Mex Lounge - 1 min walk
Map

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

When you stay at Mercure Hotel Kaiserhof Frankfurt City Center, you'll be 0.8 mi (1.2 km) from Frankfurt Trade Fair and 3.7 mi (5.9 km) from Deutsche Bank Park. You can visit the fitness centre for a workout or unwind with a drink at the bar/lounge. The property is only a short walk to public transportation: Central Station Tram Stop is 3 minutes and Weserstraße-Münchener Straße Tram Stop is 3 minutes.

Languages

Arabic, English, Farsi, German, Italian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 106 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 3:00 AM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 22 per day)
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping
  • Bike rentals nearby
  • Golfing nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1980
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre

Room amenities

Be entertained

  • Tablet computer
  • 42-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Electronic bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Executive Lounge – On-site bar. Happy hour is offered.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 23 per person

Parking

  • Self-parking costs EUR 22 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Property registration number DE277083211

Also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Frequently asked questions

Does Mercure Hotel Kaiserhof Frankfurt City Center offer free cancellation for a full refund?
Yes, Mercure Hotel Kaiserhof Frankfurt City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Kaiserhof Frankfurt City Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Hotel Kaiserhof Frankfurt City Center?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Hotel Kaiserhof Frankfurt City Center?
Yes. Self-parking costs EUR 22 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure Hotel Kaiserhof Frankfurt City Center?
You can check in from 3:00 PM - 3:00 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Hotel Kaiserhof Frankfurt City Center?
No, this hotel doesn't have a casino, but Casino Bad Homburg (17-min drive) is nearby.
What is there to do at Mercure Hotel Kaiserhof Frankfurt City Center and nearby?
Have fun with nearby activities such as cycling and practise your swing at the nearby golf course. Mercure Hotel Kaiserhof Frankfurt City Center also has a fitness centre.
What's the area around Mercure Hotel Kaiserhof Frankfurt City Center like?
Mercure Hotel Kaiserhof Frankfurt City Center is in Bahnhofsviertel, a short 3-minute walk from Central Station Tram Stop and 8 minutes' walk from Frankfurt Opera House.

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Gavin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marlene, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good stay
Good stay. Area around the train station is entertaining and diverse if a bit messy.
Gavin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Mercure frankfurt
Room lovely only gripe was the shower head was not fixed properly and kept falling over shower unit very tight for the broader man
William, 3-night trip
Verified Hotels.com guest review

2/10 Poor

And late for two hours check in Keep let me wait
Yubai, 1-night trip
Verified Expedia guest review

8/10 Very good

The Hotel staff were very friendly and courteous. Rooms were very clean. The location close to the main train station was very convenient. Unfortunately, this area was populated with many homeless people and vagrant trouble-makers.
Jay, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Room was clean and staff very courteous. Good location to the Central train station. Only downside was the area being close to the train station attracted a lot of homeless and vagrant people. They were constantly asking for money.
Jay, 2-night romance trip
Verified Expedia guest review

6/10 Good

Gunter, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

NJdel Frankfurt Trip
TV was not working and had to be fixed. No hot water in the shower. Not fixed despite repeated complaints and had to check out without taking a shower. Very poor customer experience
Narinder, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

CHANJIN, 1-night trip
Verified Hotels.com guest review