Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Niagara Falls, New York, United States of America
1 room, 2 adults

Sheraton Niagara Falls - Niagara Falls

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Microwave
  • Refrigerator
300 3rd St, Niagara Falls, NY, 14303, United States of America

4-star hotel with 3 restaurants, near Seneca Niagara Resort & Casino
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Microwave
    • Refrigerator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • is was Good my staySep 22, 2020
  • The lady at the desk was very nice, I was able to check in a little early with my wife…Sep 14, 2020

Sheraton Niagara Falls - Niagara Falls

More Info: 6823 2342

from S$121
  • Suite (Concierge level, 1 King or 2 Queen)
  • Room, 2 Queen Beds (Concierge level)
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed (Concierge level)
  • Suite
  • Suite, 1 King Bed
  • Suite

What’s around Sheraton Niagara Falls - Niagara Falls

Landmarks

  • In Downtown Niagara Falls
  • Seneca Niagara Resort & Casino - 1 min walk
  • Niagara Falls State Park - 11 min walk
  • Aquarium of Niagara - 12 min walk
  • Observation Tower - 10 min walk
  • Devil's Hole State Park - 4 mi / 6.5 km
  • Fashion Outlets of Niagara Falls - 5.3 mi / 8.5 km
  • Fort Niagara State Park - 13.7 mi / 22.1 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 34 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive
  • Niagara Falls Station - 3 min drive
  • Niagara Falls Station - 5 min drive
  • Niagara Falls Station - 6 min drive

At a glance

Key facts

Hotel size

  • This hotel has 391 rooms

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-out
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • Up to 40 lbs

  • Pets must be supervised

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking * on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 11153
  • Conference space size (meters) - 1036
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
  • ATM/banking
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Braille signage
  • Closed captioned TV
  • Low-height counters/sink
  • Grab bar - near toilet
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Free bottled water
More
  • In-room safe

Special features

Dining

Rainforest Cafe - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Starbucks Cafe - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

The Corner Deli - This delicatessen serves lunch and light fare. Open select days.

Sheraton Niagara Falls - Niagara Falls’s small print

Also known as

  • Sheraton Falls Niagara Falls NY Hotel
  • Sheraton At The Falls Hotel Niagara Falls
  • Sheraton Niagara Falls Hotel
  • Sheraton at the Falls Niagara Falls NY
  • Sheraton at the Falls
  • Sheraton Niagara Falls Hotel
  • Sheraton Niagara Falls Niagara Falls
  • Sheraton Niagara Falls Hotel Niagara Falls
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Niagara Falls NY
  • Sheraton Falls Niagara Falls

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

  • Pool access available from 9:00 AM to 11:00 PM.
  • Guests under 18 years old are not allowed in the fitness facility or spa tub.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

    Contactless check-out is available.

    The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property reserves the right to pre-authorize the guest's credit card prior to arrival.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    Deposit: USD 100 per accommodation, per stay

    • Resort fee: USD 10.75 per accommodation, per night

    Resort fee inclusions:

    • Pool access
    • Fitness center access
    • Business center/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Additional inclusions

    Inclusions may be listed elsewhere on the page as free or for a surcharge.

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Self parking costs USD 21.60 per night with in/out privileges

    Breakfast costs between USD 8.75 and USD 19.95 for adults, and USD 8.75 and USD 8.75 for children (approximately)

    Pets are allowed for an extra charge of USD 50.00 per accommodation, per stay

    Service animals exempt from fees

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Sheraton Niagara Falls - Niagara Falls

    • Does Sheraton Niagara Falls offer free cancellation for a full refund?
      Yes, Sheraton Niagara Falls does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Sheraton Niagara Falls?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Sheraton Niagara Falls?
      Yes. Self parking costs USD 21.60 per night.
    • Is there a pool at Sheraton Niagara Falls?
      Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 11:00 PM.
    • Are pets allowed at Sheraton Niagara Falls?
      Yes, dogs are welcome, with a maximum weight of 40 lbs per pet. There's a charge of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.
    • What are the check-in and check-out times at Sheraton Niagara Falls?
      You can check in from 4 PM to midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Sheraton Niagara Falls?
      Yes, there are 3 onsite restaurants. Nearby restaurants include Savor (3-min walk), Watermark Restaurant (2.2 mi), and Brasa Brazilian Steakhouse (2.3 mi).
    • What is there to do near Sheraton Niagara Falls?
      Recommended spots to visit include Seneca Niagara Resort & Casino (1-min walk) and Observation Tower (10-min walk), along with Niagara Falls State Park (11-min walk) and Aquarium of Niagara (12-min walk).

    Recent reviews

    Good 7.8 From 1,912 reviews

    Exceptional 10.0
    good
    Anthony, us2 night trip
    Good 6.0
    Not recommended
    The only good thing about this hotel is it’s location, service was ok and cleanliness was terrible, due to pandemic they did not clean rooms but either picked up trash from your door so, all the aisles were full of trash all the time, there were some charges that we were not advised so If you’re planning to stay there check twice before doing your reservation.
    Rodrigo, us3 night family trip
    Very good 8.0
    Staff very courteous and friendly. Very nice family hotel. I wish rooms were renovated furniture and carpeting seems old and outdated.
    Angelina, us2 night family trip
    Fair 4.0
    Disappointing
    We took our Granddaughters to Niagara Falls. I appreciated the honesty of the front desk clerk when she told us at check in not to wonder away from the hotel in a certain direction. The neighborhood in that direction was not ideal to say the least. We had one restaurant at the hotel. We had asked for extra towels because there was 3 females all with long hair and never received them. The phone in our room was broken and I asked for a replacement which we never received. I walked down to the front desk and asked for creamer and sugar for the in room coffee and never received it. I was disappointed with the level of service we received.
    David, us1 night family trip
    Very good 8.0
    It was safe,convenient and fun.
    Shawn, us3 night family trip
    Very good 8.0
    Very clean Beds too soft
    Overall the hotel was very clean and the staff was amazing. Our only issues were with the beds. They were so soft and the pillows were so ridiculously soft that it was not comfortable sleeping.
    Kimberly, us4 night family trip
    Very good 8.0
    The hotel was great. The staff did a great job implementing safety precautions due to Covid. Hand sanitizer stations were scattered throughout the hotel. Signage was posted everywhere detailing the requirement for masks. Only one family at a time in an elevator. Reservations only allowed for pool use. Our suite was very big and the kids loved the bunk beds with the individual TVs. The staff was very accommodating and provided us with information and extra toiletries and towels. My only complaint is the lack of restaurant options in the area especially for breakfast.
    Jessica, us3 night family trip
    Exceptional 10.0
    Great hotel
    Check in was fast and very polite front desk . Everything was so clean and spacious . Downfall spa is closed because of pandemic.
    Keisha, us2 night trip with friends
    Very good 8.0
    The location was ideal and within walking distance to everything!! The room was clean and the bed was super comfortable.
    Sara, us2 night trip
    Poor 2.0
    Never again!
    This stay was very disappointing! As soon as we get to the hotel we are told there is a $20 daily parking fee that we were unaware of. The hotel seemed old and run down. The elevators smelled every single time we were on them. There was a guest complaining to the front desk every time we went downstairs. This hotel is not clean at all! We stayed in a family suite. The pictures online did not match what we actually got. The bunk beds were old and not sturdy. The T.Vs for the bunk beds did not work properly. Our kids wouldn't use the beds or the T.Vs. Immediately we had to go to the nearest grocery store to buy cleaning supplies and clean our room ourselves! There was a sticky substance on the window sills, table and desk. Stains all over the furniture and bedding. I'm guessing blood or feces was smeared along the wall in the bedroom outside the bathroom door. The bathroom did not look like it had been cleaned judging from the dust, sticky floors, wrappers and ear rings from previous guest under the sink, and urine stained toilet. There was also a used bar of soap on the floor of the shower. We did not use the pool or hot tub during our stay because we figured if it was anything like our room it was not worth it or safe. And that comment came from our kids! Also the website has not been updated because since March the TGIFridays has been closed but it is still advertised. Rainforest Cafe was nice and hotel staff seemed nice enough. The hotel is in a central location.
    us3 night family trip

    Sheraton Niagara Falls - Niagara Falls

    Is the description of this property not correct? Tell us