Hotel Caracol Puerto

Photo gallery for Hotel Caracol Puerto

Primary image
Balcony
Room
Room
Room

Overview of Hotel Caracol Puerto

Hotel Caracol Puerto

3.0 star property
3-star hotel in Puerto Morelos

9.0/10 Superb

8 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Air conditioning
  • 24/7 front desk
Map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Terrace
  • Daily housekeeping
  • Cable TV service
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Maroma Beach - 27 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive
  • Cozumel Intl. Airport (CZM) - 23.7 miles/38.1 km

About this property

Hotel Caracol Puerto

When visiting Puerto Morelos, Hotel Caracol Puerto is a great choice to consider.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Other information

  • Designated smoking areas

Property amenities

Traveling with children

  • Children stay free

Services

  • 24-hour front desk

Facilities

  • Terrace

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Freshen up

  • Shower only
  • Soap and shampoo
  • Toilet paper

More

  • Daily housekeeping

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

HOTEL CARACOL PUERTO Hotel
HOTEL CARACOL PUERTO Puerto Morelos
HOTEL CARACOL PUERTO Hotel Puerto Morelos

Frequently asked questions

Overall score and ratings

9.0

Superb

9.7/10

Cleanliness

9.4/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

ABilly, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were all great
Rena, 14-night trip
Verified Orbitz guest review

6/10 Good

Andrew, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Octavio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Malgorzata, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Buena calidad relación precio a pocos etos de la playa
Daniel, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Buen hotel de base.
Un buen hotel para descansar después de un día de muchas actividades, realmente es para descansar y dormir. La ubicación está muy bien para ir a la playa a pie y los restaurantes cercanos ayudan a complementar la experiencia.
Alejandro, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rigoberto, 3-night trip
Verified Hotels.com guest review