The Fives Oceanfront - Puerto Morelos

Photo gallery for The Fives Oceanfront - Puerto Morelos

Primary image
On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of The Fives Oceanfront - Puerto Morelos

The Fives Oceanfront - Puerto Morelos

4.5 star property
Upscale beachfront resort with spa, near Ojo de Agua Beach

8.3/10 Very good

59 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Connecting rooms available
The price is S$320
Price available on 25/06/2022
Map
Av. Javier Rojo Gomez Sm 002 Mza 25 Lt 1, Puerto Morelos, QROO, 77580
Main amenities
  • 94 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas
For families
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Puerto Morelos Beach - 6 min walk
  • Puerto Morelos Town Square - 14 min walk
  • Ojo de Agua Beach - 1 min drive
  • Puerto Morelos Reef - 2 min drive
  • Crococun Zoo - 9 min drive
  • Petempich Bay - 17 min drive
  • El Rey Polo Country Club - 19 min drive
  • Costa Occidental de Isla Mujeres National Park - 23 min drive
  • Xoximilco - 20 min drive
  • Maroma Beach - 36 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Cozumel Intl. Airport (CZM) - 24.2 miles/39 km

About this property

The Fives Oceanfront - Puerto Morelos

At The Fives Oceanfront - Puerto Morelos, you can spend time at the beach enjoying cabanas, beach umbrellas, and beachside drinks, plus you'll be within a 10-minute walk of Puerto Morelos Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 3 restaurants and the 3 bars/lounges are great places to grab a cold drink. There's a rooftop terrace and a poolside bar, and rooms at this luxurious resort offer 24-hour room service and Smart TVs.

All-inclusive

All-inclusive room rates at The Fives Oceanfront - Puerto Morelos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 94 units

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Restrictions apply*
  • 2 per room (up to 15 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Free secured onsite valet parking
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Taking the kids

  • Childcare in room (surcharge)

What to do

  • On the beach
  • Beach club (surcharge)
  • Ecotours
  • Sailing
  • Scuba diving
  • Snorkeling
  • Winery release events
  • Fishing
  • Bicycle rentals nearby
  • Surfing/boogie boarding nearby
  • Ziplining nearby
  • Whale-watching nearby

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Rooftop terrace
  • Communal living room
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site

Languages spoken

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 40-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Turndown service
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

All-inclusive

All-inclusive room rates at The Fives Oceanfront - Puerto Morelos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Fives Spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Christmas Eve (24 December) Gala Dinner per adult: USD 100
  • Christmas Eve (24 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 100
  • Christmas Day (25 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 150
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 6 to 17 years old)

Optional extras

  • Full breakfast is offered for an extra charge of USD 25 for adults and USD 15 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 35 per pet, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

The Fives Oceanfront
The Fives OceanfrontAll Senses Inclusive
The Fives Oceanfront All Senses Inclusive
The Fives Oceanfront Optional All Inclusive
The Fives Oceanfront - Puerto Morelos Resort
The Fives Oceanfront - Puerto Morelos Puerto Morelos
The Fives Oceanfront - Puerto Morelos Resort Puerto Morelos

Frequently asked questions

Overall score and ratings

8.3

Very good

9.2/10

Cleanliness

8.7/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Shirley, 3-night trip
Verified Hotels.com guest review

6/10 Good

ruben, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Rooftop pool with bar/ocean side pool with restaurant and bar right on the ocean very nice. Someplace I would stay again
John, 2-night trip with friends
Verified Expedia guest review

6/10 Good

Mixed feelings...
The one bedroom partial-view suite is big and comfortably appointed. Loved the bedroom, bed and bathroom area. However, our room was on the ground floor and had zero view. Service was good but main issue was the lack of basic amenities for a beach hotel, such as loungers, chairs and umbrellas. By 9 am all sunbeds were blocked, and it was not possible to even to get a clean towel to put on the floor. To make things worse, the hotels accepts day passes for clients not staying in the hotel. Beach was better than expected but not coming back.
JOSE LUIS, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is beautiful. Perfect for a relaxing vacation.
Alissa, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Katherine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Sophie, 1-night trip
Verified Hotels.com guest review

6/10 Good

This is not a hotel, but rather a condo facility managed as a hotel. What you might expect in terms of room or concierge service is definitely lacking, with three or four attempts being required before they action anything, etc. A high priority of management appears to be on selling the units to guests, though you can opt out of the sales pitch if you like. The beach here is well cleaned every day, but it's not the nicest stretch of Riviera Maya oceanfront by far, with past beach experiences in Akumal, Playacar, and Tulum being much more worthwhile. The facilities are nice, though a bit overdone with scented everything, which I realize is all the rage at the moment but is not at all enjoyable for my wife and I. Also if you want to get away for a relaxing beach experience, enjoying the sound of the wind and the waves while reading a good book, for example, pick another spot. From early in the morning and all day long this condo pumps out Latin hip hop and other tracks and it makes for a distracting, somewhat annoying experience overall. The staff were all very nice, though not especially proficient as noted
Anthony, 3-night family trip
Verified Expedia guest review

4/10 Fair

Jonathan, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

TIE FIVES lives up to the hype!
Love the rooms and the kitchen. A little surprised upstairs dining was closed the one night I was there and not at all a problem LOVE the restaurant and steak and wine selection and wish you all offered a smaller less fat steak like a tenderloin. All in all a 10/10 as far as hotel stays go!
Clayton, 1-night trip
Verified Hotels.com guest review