First off, I hate big shiny resorts. This building if rather old and is showing her age. If you are a resort/cruise ship kind of person, this may not be the place for you.
The staff was super helpful whenever I needed anything. It is close enough to the Malecon that it is an easy walk down, but a requires a bit more effort on the way up the hill. The payoff is great views of Bay of Banderas. As many have stated, the beds are rather hard, but bearable.