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Wyndham Garden Houston Willowbrook

3-star hotel with restaurant, near Houston Methodist Willowbrook Hospital

  • Free WiFi and free parking
From
S$66

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Lobby
  • Lobby
  • Indoor/Outdoor Pool
  • Outdoor Spa Tub
  • Lobby
Lobby. Image 1 of 67.
1 / 67Lobby
18818 Tomball Parkway, Houston, 77070, TX, United States of America
6.8.Good.
  • Room very run down furniture was old and nasty. They were no towels in per room so I had…

    Sep 25, 2021

  • Roaches and dirty

    Sep 17, 2021

See all 608 reviews

Official standards

This property advises that it adheres to Count on Us (Wyndham) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Easy parking
Safe
Convenient
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 151 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free area shuttle
  • 24-hour business center
  • 24-hour front desk

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • Houston Methodist Willowbrook Hospital - 9 min walk
  • Willowbrook Mall - 28 min walk
  • Vintage Park - 42 min walk
  • Sam Houston Race Park - 5.2 mi / 8.4 km
  • Traders Village - 7.3 mi / 11.8 km
  • Berry Center - 11.2 mi / 18.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Basic Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking (Mobility Accessible)
  • Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-In Shower)
  • Room, 1 Queen Bed, Non Smoking (Mobility Accessible)
  • Room, 2 Queen Beds, Non Smoking (Mobility Accessible)

What’s around

Landmarks

  • Houston Methodist Willowbrook Hospital - 9 min walk
  • Willowbrook Mall - 28 min walk
  • Vintage Park - 42 min walk
  • Sam Houston Race Park - 5.2 mi / 8.4 km
  • Traders Village - 7.3 mi / 11.8 km
  • Berry Center - 11.2 mi / 18.1 km
  • Cypress Lakes Golf Club - 12.5 mi / 20.2 km

Getting around

  • George Bush Intercontinental Airport (IAH) - 22 min drive
  • Houston William Hobby Airport (HOU) - 40 min drive
  • Houston Station - 26 min drive
  • Free area shuttle
map
See on map
18818 Tomball Parkway, Houston, 77070, TX, United States of America

At a glance

Hotel size

  • This hotel has 151 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-3:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1998
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Preston's - This bar specializes in American cuisine and serves dinner only. Happy hour is offered.

Fees & policies

Refundable depositPay at property

  • Deposit: USD 50 per accommodation, per stay

Optional extras

  • Early check-in can be arranged for an extra charge of USD 40 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards and cash.

Also known as

  • Holiday Inn HOUSTON NORTHWEST
  • Wyndham Garden Houston Willowbrook
  • Wyndham Garden Willowbrook
  • Wyndham Garden Houston Willowbrook Hotel
  • Wyndham Garden Houston Willowbrook Houston
  • Wyndham Garden Houston Willowbrook Hotel Houston
  • Wyndham Houston Willowbrook
  • Holiday Inn WILLOWBROOK
  • Holiday Inn WILLOWBROOK Hotel
  • Holiday Inn WILLOWBROOK Hotel HOUSTON NORTHWEST
  • WILLOWBROOK Holiday Inn
  • Holiday Inn Houston Northwest Willowbrook Hotel Houston
  • Wyndham Garden Houston Willowbrook Hotel
  • Wyndham Garden Willowbrook Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Wyndham Garden Houston Willowbrook does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's a pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 3:00 AM. There's a charge of USD 40 for early check-in (subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, Preston's offers American cuisine. Nearby restaurants include BJ's Restaurant & Brewhouse (2 mi), Kirin Japanese Seafood & Sushi Buffet (2.1 mi), and Becks Prime (2.3 mi).
  • Recommended spots to visit include Houston Methodist Willowbrook Hospital (9-min walk) and Willowbrook Mall (1.4 mi), along with Vintage Park (2.2 mi) and Sam Houston Race Park (5.2 mi).
6.8.Good.
  • 2.0.Poor

    Terrible stay

    I decided to stay a second day and when I return to my room the second day the cleaning people emptied my refrigerator. And when I call the front desk not response. The second day I had no towels waited and waited until finally had to buy my own. Everything in the hotel is closed really no food drinks nothing. The hotel keys repeatedly went out and the hotel smelled and muggy. Will never stay here again never. Wyndham should be ashamed of this place.

    Mark, 1 night trip, Sep 17, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Not a Good experience!

    I understand it was right after the hurricane in Louisiana and the place was crowded with displaced people, but there was nor refrigerator in the room, the phone did not work, there was not a working ice machine in the entire hotel. The place had no Covid protection measures and the halls and elevators were crowded. The parking lot was full of trash and I did not feel safe.

    Mark, 1 night trip, Sep 4, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    The entire stay was horrible. No toilet tissue, no bath towels, leakage within the roof, horrible customer service. I would not recommend this hotel to anyone.

    Elisah, 2 night trip, Aug 29, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    1st room they gave us had mold

    The hotel was nothing like the pictures, the rooms didn't have any towels and multiple people were asking for more towels when we arrived. Biggest issue was the room they gave us had mold on the ceiling above the shower, management gave us a different room but they seemed like they had no idea what was going on and were doing the bare minimum to get by.

    Cesar, 1 night family trip, Aug 28, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    My husband and I stayed 7nights and it was honestly the worst hotel stay I’ve had. We had to use our own personal towels from our packed bags due to never receiving towels after multiple requests.

    Tamirah, 7 night trip, Aug 26, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Dont go

    Dirty sheets thin walls and floors just gave you a feel of the ghetto. The staff was nice they tried to make the best of it but regardless for a few more dollars you could stay at a more luxurious place

    Delia, 2 night trip, Aug 6, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    No vacancy

    I booked a room and when I went to check in there were no rooms available. I couldn’t stay there.

    Micah, 1 night trip, Aug 1, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The staff was amazing. We were there for the AAU Junior Olympics swimming event. Most families had issues with the air not working, wet room or tv not working it the staff accommodated us beautifully. They did everything in their power to work it all out. Then there was Ana the cook. She was just amazing. She helped accommodate us with breakfast early for the swimmers since they had to be out the door at 6:20. She had a variety of foods each morning for the swimmers to pick from. The clientele around there was not the best. We say a girl get arrested and the next night a fight out in the parking lot but blonde hair lady at the fro t desk jumped right over the desk and was out that door taking care of it. Overall the hotel was ok but the staff made it worth the stay. All very friendly. They deserve raises.

    Scott, 5 night trip, Jul 28, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Service was good but dirty carpet

    Carpet was really dirty there were spiders and some little bugs it might be bedbugs

    NORIKO, 1 night business trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    The roaches, uncleanness of the room, dirty towels, and floors. Rooms only cleaned once a week, no towels.

    3 night trip with friends, Jul 8, 2021

    Verified Expedia guest review

See all 608 reviews