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Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

3.5-star hotel with 2 restaurants, near Lucas Oil Stadium

  • Free WiFi
From
S$196

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Reception
  • Reception
  • Pool
  • Standard Room, 1 King Bed, Pool View - Bathroom
  • Reception
Reception. Image 1 of 58.
1 / 58Reception
123 W Louisiana St, Indianapolis, 46225, IN, United States of America
8.4.Very good.
  • Great theme and clean. I would stay again, kids or for business travel. Overall very…

    May 9, 2022

  • The only thing I would add is to have water bottles in the room.

    May 7, 2022

See all 1,007 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Safe
Shopping
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 273 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Free area shuttle

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • In Downtown Indianapolis
  • Lucas Oil Stadium - 5 min walk
  • Circle Center Mall - 5 min walk
  • Indiana Convention Center - 7 min walk
  • Gainbridge Fieldhouse - 7 min walk
  • Soldiers and Sailors Monument - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds
  • Standard Room
  • Standard Room, 1 King Bed
  • Premium Room, 1 King Bed
  • Standard Room, 1 King Bed, Pool View
  • Standard Room, 2 Queen Beds
  • Standard Room, 2 Queen Beds, Pool View
  • Premium Room, 2 Queen Beds
  • Standard Room, 1 Queen Bed, Pool View
  • Premium Room, 1 King Bed, Accessible (Comm, Roll Shwr)
  • Suite, 1 King Bed (Train Car)
  • Premium Room, 2 Queen Beds, Accessible (Comm, Mobil, Roll Shwr)
  • Suite, 2 Double Beds (Train Car)
  • Standard Room, 1 King Bed, Accessible (Comm)
  • Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Tub)
  • Suite, 1 Bedroom
  • Standard Room, 1 King Bed, Accessible (Comm, Mobil, Tub)
  • Suite, 1 Bedroom, Accessible (Roll-In Shower)

What’s around

Landmarks

  • In Downtown Indianapolis
  • Lucas Oil Stadium - 5 min walk
  • Circle Center Mall - 5 min walk
  • Indiana Convention Center - 7 min walk
  • Gainbridge Fieldhouse - 7 min walk
  • Soldiers and Sailors Monument - 10 min walk
  • White River State Park - 13 min walk
  • Central Canal - 16 min walk
  • Indiana University-Purdue University Indianapolis - 18 min walk
  • Murat Center - 23 min walk
  • Indianapolis Zoo - 27 min walk

Getting around

  • Indianapolis Intl. Airport (IND) - 18 min drive
  • Indianapolis Station - 2 min walk
  • Free area shuttle
map
See on map
123 W Louisiana St, Indianapolis, 46225, IN, United States of America

At a glance

Hotel size

  • This hotel has 273 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-3 AM
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 35 per day)
  • Onsite valet parking (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Number of indoor pools - 1
  • 24-hour fitness facilities
  • Fitness facilities
  • Use of nearby fitness center (discount)

Working away

  • 24-hour business center
  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Pay movies
  • Premium TV channels
  • Video-game console

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

123 West - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.

Taggart's - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 5.00 and USD 15.00 per person (approximately)
  • Refrigerators are available for an additional charge

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 20.0 per night

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 35 per day
  • Valet parking costs USD 45 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Crowne Plaza Indianapolis Downtown Union Station
  • Crowne Plaza Union Hotel Indianapolis Downtown Station
  • Crowne Plaza Indianapolis Downtown Union Station Hotel
  • Crowne Plaza Indianapolis Downtown Union Station
  • Crowne Plaza Indianapolis Downtown Union Station an IHG Hotel
  • "Crowne Plaza Indianapolis Downtown Union Station an IHG Hotel"
  • Crowne Plaza Union Station

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 35 per day. Valet parking costs USD 45 per day.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 3 AM. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring American cuisine. Nearby restaurants include Ram Restaurant & Brewery (3-min walk), St. Elmo Steak House (4-min walk), and The Spaghetti Factory (4-min walk).
  • Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel has an indoor pool and a 24-hour fitness center.
8.4.Very good.
  • 10.0.Exceptional

    Solid choices of hotel

    Great hotel

    Alex, 2 night trip with friends, May 6, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place near the Convention center.

    The staff was great, the hotel was convenient to the convention center. The parking garage which I don't think the hotel owns was disgusting. If you're driving it's something to consider. The train rooms were fun.

    David, 2 night family trip, Apr 15, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It is great how the Crowne Plaze Downtown Indianapolis has converted some old Pullman carriage into sleeper at this railway station hotel. Unique. Staff were very helpful, too.

    Michael, 1 night trip, Apr 12, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Decor/ Location

    Rooms are kept very clean Location is convenient The Train inside makes a great decor

    Shrikant, 3 night business trip, Apr 4, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    It was fine very interesting hotel old railroad station. Bar and restaurant not very impressive.

    spencer, 1 night trip, Apr 1, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    I booked through hotels.com and paid for it upfront. Somehow the hotel took out each night stay again out of my bank account. I should’ve received eight free breakfast as I did not get them. Like I said money was taken out twice for the hotel had to get that fixed

    Curt, 4 night family trip, Mar 16, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Book a Pullman train car room!

    We enjoyed our stay at the Crowne Plaza Downtown Indianapolis in the historic Union Station. If you can, book a Pullman train car room, fun experience. Plenty of eating establishments within walking distance. Would book again if we travel to Indianapolis in the future.

    Brenda, 2 night trip, Mar 15, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    The service was great. The food was good. The room was not clean when we went in. I took some photos. My fiancé thought it was blood on the white piece of the wall. I then found the same markings on the baseboard. It’s a rust or red color. I don’t know if it was blood or not. Service and staff was friendly and nice. The train was amazing and everything looked beautiful. It was just unappealing with the small things that were found on the wall.

    1 night trip, Mar 10, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    Breaking and entering

    The last day of our stay, I was awoken by someone trying to get into my train car hotel room. They didnt get into my room however, my 29 year old son was also staying in a different room in the same train car and the man proceeded to make his way into my sons room. The man was homeless and actually made his way to my sons bed. Thankfully the situation ended with my son informing him that he isn’t supposed to be in the room. Reported this to the front desk, apparently it’s happened before. Police were called and the man was found just feet away sitting inside the convention center smoking a cigarette. I wouldn’t recommend this hotel to anyone

    Stacey, 3 night business trip, Mar 8, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    Small beds and loud trains!!

    Upon arrival valet and staff were pleasant. Room was not as expected, we chose the room because it was listed as queen beds. They were the smallest queen beds ever. I questioned the front desk and he assured me they were queens. We also asked to move as we were there for surgery the next day and we were told that we had a premium room with queens and that was all that was available. I’m not sure what was premium about our room. Furniture and carpets need updated and bed was extra firm! To make the stay better the trains came through and it felt like it was coming through the room. We didn’t use the amenities or eat at the restaurant, so can’t comment on that. Won’t stay there again.

    Mary, 1 night family trip, Feb 20, 2022

    Verified Hotels.com guest review

See all 1,007 reviews