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1 room, 2 adults

Pan Pacific Toronto - Toronto

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
900 York Mills Rd, Toronto, ON, M3B3H2, Canada

4-star hotel with 2 restaurants, near Toronto Botanical Garden
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • One of the WORST 4 star hotels I’ve ever stayed at. Stayed there for 6 nights and will…Aug 11, 2020
  • Belle experienceAug 7, 2020

Pan Pacific Toronto - Toronto

More Info: 6823 2342

from S$107
  • Deluxe Two Queen
  • Deluxe King
  • Premier King
  • Premier Two Queen
  • Junior Suite Two Queen
  • Junior Suite King

What’s around Pan Pacific Toronto - Toronto

Landmarks

  • In North York
  • Toronto Botanical Garden - 35 min walk
  • Aga Khan Museum - 2.8 mi / 4.5 km
  • Ontario Science Centre - 2.9 mi / 4.6 km
  • Royal Ontario Museum - 9.3 mi / 15 km
  • Hockey Hall of Fame - 10.3 mi / 16.6 km
  • CN Tower - 11.5 mi / 18.5 km
  • Toronto Zoo - 12.6 mi / 20.3 km

Getting around

  • Pearson Intl. Airport (YYZ) - 21 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 19 min drive
  • Oriole Station - 27 min walk
  • Old Cummer Station - 6 min drive
  • Agincourt Station - 9 min drive

At a glance

Key facts

Hotel size

  • This hotel has 409 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests planning to pay the deposit by cash are required to provide a government-issued photo ID and CAD 100 per night to cover incidentals.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 19

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Pool sun loungers
  • Pool umbrellas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Golfing nearby
  • Hiking/biking trails nearby
  • Fitness facilities
  • Tennis on site
Working away
  • Business center
  • Number of meeting rooms - 21
  • Conference space
  • Conference space size (feet) - 30000
  • Conference space size (meters) - 2787
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1974
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Closed captioned TV
Languages Spoken
  • Arabic
  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Russian
  • Spanish
  • Turkish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Seasons At The Prince - This restaurant serves breakfast, brunch, lunch, and dinner.

Katsura - This restaurant serves lunch and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Pan Pacific Toronto - Toronto’s small print

Also known as

  • Prince Toronto
  • Westin Toronto Prince
  • Westin Prince Toronto Hotel
  • Pan Pacific Toronto Hotel
  • The Westin Prince Toronto
  • Pan Pacific Toronto Toronto
  • Pan Pacific Toronto Hotel Toronto
  • Prince Westin
  • Prince Westin Toronto
  • Toronto Prince
  • Toronto Westin Prince
  • Westin Prince
  • Westin Prince Hotel
  • Westin Prince Hotel Toronto
  • Westin Prince Toronto

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: CAD 250.00 per stay

Pet deposit: CAD 50 per stay

Optional extras

Self parking costs CAD 21 per night

Valet parking costs CAD 28 per night

Rollaway beds are available for CAD 30 per night

Pets are allowed for an extra charge of CAD 25 per accommodation, per day

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pan Pacific Toronto - Toronto

  • Does Pan Pacific Toronto offer free cancellation for a full refund?
    Yes, Pan Pacific Toronto does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Pan Pacific Toronto?
    Yes. Self parking costs CAD 21 per night. Valet parking costs CAD 28 per night.
  • Are pets allowed at Pan Pacific Toronto?
    Yes, cats and dogs are welcome. There's a charge of CAD 25 per accommodation, per day, and there's also a deposit of CAD 50 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Pan Pacific Toronto?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Pan Pacific Toronto?
    Yes, there are 2 onsite restaurants.
  • What is there to do near Pan Pacific Toronto?
    Recommended spots to visit include Toronto Botanical Garden (1.8 mi) and Aga Khan Museum (2.8 mi), along with Ontario Science Centre (2.9 mi) and Royal Ontario Museum (9.3 mi).

Recent reviews

Very good 8.0 From 804 reviews

Fair 4.0
Decent stay
The hotel was decent, Although air-conditioning wasn’t working as the rooms were very hot.
ca1 night trip
Good 6.0
The hotel itself was nice (aside from our A/C not working) but the staff were very disorganized. Upon my Friday checkin the concierge told me parking was free, when I was checking out they told me they were going to charge me for parking, when I told them the other concierge told me it was free they didn’t care. Another patron walked by and said she was told the same thing. He was arguing with me over something another staff at the hotel ensured me, the only reason I wasn’t charged was because there were now a few of us standing there saying the same thing. Very unwelcoming when the staff argue with patrons over something they Said in the first place
Diana, ca2 night trip
Good 6.0
Pan pacific
Went to enjoy their outdoor pool which was closed!! It did not indicate this on the website No coffee in room No cups in room
Linda Rose, ca1 night trip
Poor 2.0
Sorry to have chosen the Pan Pacific Toronto
In all my years of travelling my short stay at the Pan Pacific Toronto was truly the most disappointing; a series of basic customer service mistakes that have me sincerely doubt this chain's claims that its vision is to be trusted by customers and committed to high standards. I called to request an early check in, the person whom answered, rudely cut me off, saying they didn't handle cancellations - i said i was calling to request an early check in. i showed up only to find my room wasn't ready. The girl at the front desk disappeared for 20mins before finding a room. This was being done in a near empty hotel with 8 cars in the parking lot (ie not busy). They told me AFTER i checked in that there was no room service. When I arrived at my suite it was ice cold and had no phone. I had to call the front desk from my cell; questions that they assured me would be returned shortly never were. On 2 different occasions i had to call back after waiting more than 1-2hrs. I finally went to the front desk where they told me that my only option was to take a lesser room for the night as the next day they were closing the hotel and moving me to a Best Western 20mins further from my destination at a rate that was 2/3rds less than what I had paid for. I'm a very understanding person especially during these times, but read other reviews to see a pattern of this hotel consistently being "sorry" yet short of meaningful action for the customer.
Dan, ca2 night trip
Exceptional 10.0
Great for business travel
Very comfortable And spacious room. Nice staff.
Patrick, us2 night business trip
Fair 4.0
Ok?!
Disappointed with the scent in the lobby and elevators. No heat in my room the first night and problem only got resolved next day.
Silvia, ca2 night business trip
Fair 4.0
Disappointing stay
Stayed here many times when it was the Westin Prince and loved it. This time there was no water when we arrived due to a water main break (??) but we had no notification of this so we could make alternate arrangements. We had water the next morning although lukewarm for one shower, then water was shut off before my husband could shower. He used bottled water. Housekeeping didn't replace towels but took dirty ones away. The wallpaper was peeling from the wall near the ceiling. Only comped our parking.
Heather, us3 night trip
Fair 4.0
The waperpipe was broken and I wasn’t notified. Had to book elsewhere.
Scott, ca1 night trip
Good 6.0
Does not meet the standards
Poor parking location and very difficult from a handicap perspective. Also one out of three elevators working caused excessive waiting time.
Richard, ca1 night business trip
Very good 8.0
Unfortunate elevator outage
The elevators were not working on the day of the conference. To get to the lobby, I had to walk down six flights of stairs. The hand railings were filthy and the last flight of stairs was unlit. We ended up, not in the lobby, but outside on the back of the building. We had to walk round the building and enter through the lobby. It was an unfortunate introduction to the hotel, which is located a bit out of the way to start with.
Wanda, ca2 night business trip

Pan Pacific Toronto - Toronto

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