-Location and beach phenomenal--should be your primarily reasons for staying
-Condition and service of hotel severely lacking for its rates and rating
-Staff generally nice; few outliers; not enough of them; often serving multiple unrelated roles.
-Called front desk several times, allowing several rings; only answered once.
-Not enough beach towels. Of 8-10 times (including twice at 8 am) I went for towels, only successful twice.
-Door card reader stopped working, could not get in room. Maintenance opened door after 1 hour, and my 3 trips to front desk. Fixed another 45 mins later. Didn't work again next morning; finally fixed. No accommodation until I raised at front desk for second time. Hotel paid cab fare to airport ($20 US). Next room over had same issue with reader.
-Room had jacuzzi; not working. Received 15% room discount. Not told when checked in, only after I wasted time trying to get it to work and went to front desk.
-Shower stall leaked
-No truly hot shower water
-Wood window blinds in disrepair
-No bed blankets-had to request
-AC just belted air, no temp. regulation. Even set at 77F, needed blankets at night; too hot if off
-First night, indoor cafe had one bartender serving drinks and food to ~30 people. Got drinks after ~1/2 hour, food after well over 1 hour
-Ordered lunch in 1/4-filled restaurant; after 25 mins, told 30 mins more for food.
-Drink and snack at outside bar; 25 mins to find separate server to pay for snacks