Destination
Guests
All properties in San Juan, Puerto Rico

Best Western Plus Condado Palm Inn & Suites

3-star hotel with outdoor pool, near Casino del Mar at La Concha Resort

  • Free WiFi
From
S$240

Image gallery

  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
Pool. Image 1 of 58.
1 / 58Pool
8.4.Very good.
  • Nice hotel. loved the view, right in the center of everything and the beach is walking…

    Apr 2, 2021

  • The hotel was a very poor choice. From looking at the pictures you’d think you were in…

    Mar 23, 2021

See all 1,271 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western), SafeStay (AHLA - USA), and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Shopping
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 151 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour fitness center

For families

  • Free cribs/infant beds
  • Microwave
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Condado
  • Condado Beach - 16 min walk
  • Pan American Pier - 38 min walk
  • Casino del Mar at La Concha Resort - 4 min walk
  • Parque La Ventana al Mar - 7 min walk
  • Plaza del Mercado - 11 min walk
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed, Non Smoking, Ocean View (Living Room)
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Premium Room, 2 Queen Beds, Non Smoking, Partial Ocean View
  • Premium Room, 1 King Bed, Non Smoking, City View (with Single Sofabed)
  • Premium Room, 2 Queen Beds, Non Smoking, City View
  • Premium Room, 1 King Bed, Non Smoking, Partial Ocean View (with Single Sofabed)

Location

  • In Condado
  • Condado Beach - 16 min walk
  • Pan American Pier - 38 min walk

What’s around

Landmarks

  • In Condado
  • Condado Beach - 16 min walk
  • Pan American Pier - 38 min walk
  • Casino del Mar at La Concha Resort - 4 min walk
  • Parque La Ventana al Mar - 7 min walk
  • Plaza del Mercado - 11 min walk
  • Museo de Arte de Puerto Rico - 17 min walk
  • Plaza las Americas - 3 mi / 4.8 km
  • Castillo San Felipe del Morro - 4.2 mi / 6.8 km
  • The Mall of San Juan - 6.3 mi / 10.1 km
  • Luis Munoz Marin Foundation - 8.1 mi / 13.1 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

At a glance

Hotel size

  • This hotel has 151 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3 PM-6:00 PM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 15.00 per day; includes in/out privileges)
  • Onsite extended parking (USD 15.00 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options
  • Offsite parking nearby (USD 15.00 per day; discounts available)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café

Things to do

  • Beach umbrellas
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Spa tub
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Fitness facilities

Working away

  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 400
  • Conference space size (meters) - 36
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch LCD TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Ropa Vieja - This restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Cookie House - This café serves breakfast and lunch. Open daily.

Small print

Also known as

  • Best Western Condado Palm
  • Best Western Plus Condado Palm Inn Suites
  • Plus Condado Palm & Suites
  • Best Western Plus Condado Palm Inn & Suites Hotel
  • Best Western Plus Condado Palm Inn & Suites San Juan
  • Best Western Plus Condado Palm Inn & Suites Hotel San Juan
  • Best Western Condado Palm Inn
  • Best Western Plus Condado
  • Best Western Plus Condado Palm
  • Best Western Plus Condado Palm Inn
  • Best Western Plus Condado Palm Inn San Juan
  • Best Western Plus Condado Palm San Juan
  • Condado Palm Best Western
  • Condado Palm Inn

Optional extras

Self parking costs USD 15.00 per day with in/out privileges

Extended parking costs USD 15.00 per day

Parking is available nearby and costs USD 15.00 per day

Policies

Pool open 24-hours

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted. 

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Best Western Plus Condado Palm Inn & Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 15.00 per day. Extended parking costs USD 15.00 per day.
  • Yes, there's an outdoor pool. Guests have 24-hour pool access.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 6:00 PM. Check-out time is 11 AM. Express check-out is available.
  • Yes, Ropa Vieja offers Cuban cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Buns (3-min walk), Oceano (3-min walk), and Crepe Maker (3-min walk).
  • No, this hotel doesn't have a casino, but Casino del Mar at La Concha Resort (4-min walk) and Sheraton Casino (9-min drive) are both nearby.
  • Have fun with nearby activities like kayaking, scuba diving, and boogie boarding. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Best Western Plus Condado Palm Inn & Suites also has a 24-hour fitness center.
8.4.Very good.
  • 6.0.Good

    False advertisement

    The hotel didn’t look nothing like it’s presented online, the room, the pool area , nothing looked as good as the pics. I was very disappointed with quality of hotel smdh!

    6 night trip, Mar 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Birthday trip

    Things were smooth. Room was good clean and all staff members had mask on

    Ronel, 1 night trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    It’s good for the location

    In the past two years going to this hotel, it doesn’t seem like they’re reinvesting much to the property up keep. There were limited staff overnight. The location is super convenient which is why I do like staying here. But I may change it up and stay elsewhere.

    Anthony, 5 night trip, Mar 13, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Decent.

    To say Puerto Rico got ravaged by "stimmy" travelers would be an understatement, and Condado Palm Inn was at the center. As of 3/20/21 "Free Breakfast" is water and Jimmy Dean microwave meals while the free bikes and beach club listed online are nonexistant. Kudos to management for service recovery efforts, and early access to the fitness center.

    Michael, 7 night trip, Mar 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect location

    Great hotel, swimming pool a block from the beach... restaurant in the hotel has great food

    Angelina, 1 night trip, Mar 11, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    The hotel looked nothing like the pictures online. The windows are old and filthy. When we got there it was stains on the pillows and sheets, we asked them to clean the room two days in a row on the second day they just sat the sheets in the room and left. The hot tub water was so dirty you could see the dirt in the bubbles. And we had to ask for blankets which we were provided with an old outdated fleece blanket that was just left in the bed. The complimentary breakfast was microwaveable eggs and oatmeal. It was not a good experience at all

    LaShaun, 3 night trip, Feb 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    A lot of door slamming early in mornings and you can hear hallway conversations

    Richard, 2 night trip, Feb 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Love Condado Palm Inn

    Great location with lovely ocean view and close to stores and the beach. Nice, helpful staff.

    John, 1 night business trip, Jan 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Convenient stay

    Convenient location in the Condado area, near the beach with great views and convenient to local restaurants and shops. Good breakfast provided to cook in your room microwave due to covid restrictions. Nice staff.

    Wendy, 1 night trip, Jan 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    El mejor lugar para quedarse en San Juan Condado, el staff super amable (todos los que me atendieron) Habitaciones muy limpias y con todo lo necesario al igual que los alrededores, difinitivamente regreso pronto. Yo y mis hijos le damos un 100. Gracias!

    2 night trip, Jan 5, 2021

    Verified Expedia guest review

See all 1,271 reviews