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SureStay Hotel by Best Western Vientiane

3.5 star property
Art Deco hotel in Chinatown with restaurant and bar/lounge

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SureStay Hotel by Best Western Vientiane

Photo gallery for SureStay Hotel by Best Western Vientiane

Bar (on property)
Rooftop terrace
Exterior
View from room
Lounge

Overview of SureStay Hotel by Best Western Vientiane

9.2 out of 10 Superb
9.2/10 Superb

Property highlights

  • Free breakfast
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
101 Chao Anou Road, Vientiane, 85621
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Multilingual staff
  • Concierge services
Feel at home
  • Children stay free
  • Television
  • Daily housekeeping
  • Lift
  • Minibar
  • Dressing gowns

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Minibar, desk, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, City View

Minibar, desk, free WiFi

Superior Room, 2 Single Beds, Non Smoking, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Suite, 1 King Bed, Balcony, River View

  • 51 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Minibar, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Executive Room, 1 King Bed, Balcony, River View

  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Chinatown
  • Thai-Laos Friendship Bridge - 23 min drive

Getting around

  • Vientiane (VTE-Wattay Intl.) - 12 min drive
  • Nong Khai Na Tha Station - 31 min drive
  • Nong Khai Station - 43 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Pizza Da Roby - 8 min walk
  • Le Vendôme - 2 min walk
  • ຕຳມົ້ວ Tummour - 13 min walk
  • Via Via - 6 min walk
  • Phak Koh Lao - 2 min walk
Map

About this property

SureStay Hotel by Best Western Vientiane

SureStay Hotel by Best Western Vientiane is only 3 mi (4.9 km) from the airport and offers a shuttle (available during limited hours) for LAK 250000 per vehicle one-way. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge.

Languages

English, French, Lao, Spanish, Thai, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 68 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site parking is limited

Transfers

  • Airport shuttle from 7:00 AM to 10:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • A damage deposit of LAK 300000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Airport shuttle transfer per adult: LAK 250000 (one-way)
  • Airport shuttle transfer per child: LAK 90000 (one-way), from 5 to 12 years old

Optional extras

  • Airport shuttle service is offered for an extra charge of LAK 250000 per vehicle (one-way. Maximum occupancy 1)

Children & extra beds

  • Rollaway beds are available for LAK 225000.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at SureStay Hotel by Best Western Vientiane?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at SureStay Hotel by Best Western Vientiane?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at SureStay Hotel by Best Western Vientiane?
Yes, there's free self and valet parking. Parking spaces may be limited.
Is an airport shuttle service offered by SureStay Hotel by Best Western Vientiane?
Yes, an airport shuttle is available from 7:00 AM to 10:00 PM. The charge is LAK 250000 per vehicle one-way.
What are the check-in and check-out times at SureStay Hotel by Best Western Vientiane?
You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at SureStay Hotel by Best Western Vientiane?
No, this hotel doesn't have a casino, but ST Vegas Entertainment International Club (21-min drive) is nearby.
Are there restaurants at or near SureStay Hotel by Best Western Vientiane?
Yes, there's an on-site restaurant.
What's the area around SureStay Hotel by Best Western Vientiane like?
SureStay Hotel by Best Western Vientiane is a short 6-minute walk from Mekong Riverside Park and 8 minutes' walk from Ban Anou Night Market.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Jack, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great service,great location and very clean.
Joy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, location is great. Great staffs and very clean.
Joy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

HENG, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

3-night business trip
Verified Hotels.com guest review

8/10 Very good

No bad , still ok
Ok Why the guest must pay for slippers of lost ? 10 USD per slipper ? Ridiculous!!!
Taher, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and brand new
Newest hotel in Vientiane. Staff extremely friendly. Rooms very clean and close to many restaurants and bars
Patrick H, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

SEOKJOO, 2-night trip
Verified Hotels.com guest review

8/10 Very good

NOBUYUKI, 3-night business trip
Verified Hotels.com guest review