Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Copal Tulum Hotel

4-star4 stars
Calle Ixchel sn, Tulum, QROO, 77760, Mexico

Upscale apartment with memory foam bed, near Tulum National Park
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • The front desk told me to relax by the pool and they would come grab me. After 2 hours j…Dec 26, 2020
  • This hotel is gorgeous and so peaceful. We had such a great time and the staff is amazing…Dec 26, 2020

Copal Tulum Hotel

More Info: 6823 2342

from S$142
  • Exclusive Double Room, 1 King Bed, Garden View
  • Exclusive Apartment, Multiple Beds, Ensuite
  • Premium Double Room, 1 King Bed, Private Pool, Garden View
  • Exclusive Studio, 1 King Bed with Sofa bed, Garden View
  • Deluxe Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
  • Exclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View
  • Deluxe Apartment, Multiple Beds, Private Pool, Garden View
  • Premium Apartment, Multiple Beds, Private Pool, Garden View
  • Deluxe Apartment, 2 Bedrooms, Private Pool, Garden View
  • Deluxe Apartment, 3 Bedrooms, Private Pool, Garden View
  • Premium Apartment, 2 Bedrooms, Private Pool, Garden View
  • Exclusive Apartment, 4 Bedrooms, Garden View

What’s around Copal Tulum Hotel

Landmarks

  • Tulum National Park - 21 min walk
  • Dos Aguas Park - 22 min walk
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km
  • Tulum Mayan Ruins - 4.4 mi / 7 km
  • Gran Cenote - 4.7 mi / 7.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

At a glance

Key facts

Size

  • 85 apartments

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: English, Spanish.

At the aparthotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Poolside bar
Things to do
  • Number of outdoor pools - 2
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Handrails in hallways
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress
Things to enjoy
  • In-room massage available
  • Yard
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • 43-inch Smart TV
  • Netflix
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Copal Tulum Hotel’s small print

Also known as

  • Copal Tulum Hotel Tulum
  • Copal Tulum Hotel Aparthotel
  • Copal Tulum Hotel Aparthotel Tulum

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7:00 AM to 9:00 PM.
  • Guests under 16 years old are not allowed in the spa.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property accepts credit cards, debit cards, and cash.

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Breakfast costs between MXN 320 and MXN 320 for adults, and MXN 320 and MXN 320 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Copal Tulum Hotel

    • Does Copal Tulum Hotel offer free cancellation for a full refund?
      Yes, Copal Tulum Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Copal Tulum Hotel currently open?
      This property is closed from January 17 2020 to February 6 2020 (dates subject to change).
    • Is parking offered on site at Copal Tulum Hotel?
      Yes, there's free self parking.
    • Is there a pool at Copal Tulum Hotel?
      Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
    • Are pets allowed at Copal Tulum Hotel?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Copal Tulum Hotel?
      You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
    • Are there restaurants at or near Copal Tulum Hotel?
      Yes. Nearby restaurants include Chacabar (6-min walk).

    Recent reviews

    Very good 8.0 From 81 reviews

    Fair 4.0
    Wouldn’t stay here again
    Checkin was nearly 45 mins. They never gave us instructions for WiFi password. They also don’t have phones in room so we can’t call to request anything or ask questions. Had to walk to front desk each time. In suite pool was cold water. They don’t have temp change or warming of those pools or any for that matter anywhere on property. Kind of pointless all together. One of the front desk people was mocking me when I asked questions. They definitely Mickey moused some of the construction. The room smelled like sweat, very likely the couch as if someone had slept and sweated. The house keeping didn’t leave enough towels the first night and the second night they actually took away even more than the first. It was also not the easiest location to get to. The ONLY cool thing about this place was the design of the hotel.
    Behnoud, us2 night trip
    Very good 8.0
    A leafy retreat
    I very attractive property with spacious rooms and pleasant staff
    Jacqueline, us1 night trip
    Very good 8.0
    The hotel was nice and our room was very spacious. The location is inconvenient as it's not in easy walking distance to the beach or the town. There was also a lot of noise from other guests- couples fighting, loud music, etc.
    us4 night trip
    Exceptional 10.0
    Delightful boutique hotel
    Enchanting apartment style hotel rooms surrounded with trees to create a jungle vibe. Warm staff that goes above and beyond to delight each guest.
    us1 night trip with friends
    Exceptional 10.0
    Heaven on Earth
    Enchanting boutique hotel with a warm team to attend to all your needs. When I was craving pastel de 3 leches Ezekiel, restaurant manager, reached to the owner to request a personal cake from the owner’s pastry shop friend. Enrique, the sushi’s chef, comes up with the most innovative creations that are so delicious. His warm demeanor and extensive cooking expertise makes him a wonderful resource to increase the profile of the restaurant and hotel. Ivan and his reception colleagues were super helpful and made my friend and I feel like we’re at home. Spacious apartment style hotel rooms surrounded by lush green treats sets the mood of an enchanted jungle. Can’t wait to return soon.
    us4 night trip with friends
    Very good 8.0
    Can't Wait to go Back!
    Highly Recommended! The Hotel: You feel like you’re staying in a little oasis in the jungle. Copal Tulum is still a fairly new hotel, so everything is still pretty much pristine. You can expect all of the standard amenities here, although there are some upcharges for things such as extra sheets. Our room came outfitted with a full kitchen and a nice outdoor space. Very comfortable! Location: This hotel is located in the Aldea Zama part of Tulum. This is a quiet residential neighborhood. The only noise you will hear will be from the construction of nearby hotels and condos, and you will really only hear that when you’re outside of the hotel. The location is centrally located and close to the beach and town, but you will definitely be in for a good amount of walking or biking if you’re not relying on taxis. Taxis are plentiful in this area so if you do prefer to take taxis you certainly won’t have a problem getting one. The Staff: The staff are incredibly pleasant, courteous, and responsive. This includes the house-keepers, security guards, restaurant staff, and of course the check-in and concierge staff. Edson and Ivan work at the front desk and they treat you like old friends! Safety: I felt incredibly safe at the hotel and the surrounding area. The hotel also has 24-hour security. I was comfortable walking around the area during the day and early evening. I would be a bit more cautious late at night as you would in any area.
    ZAHIYAH, us5 night trip with friends
    Very good 8.0
    Great location and nice for relaxation. Staff were very helpful and the food service was very good.
    us3 night romance trip
    Very good 8.0
    3.5/5
    Cool jungle vibes! Rooftop was nice and staff was friendly. Had some problems with Wifi and My friend and I got bitten by lots of mosquitoes. Be careful about that! Over a good but not great choice.
    Amanda, us2 night trip with friends
    Exceptional 10.0
    A beautiful place! Service was excellent, love the infinity pool and garden pool. Our room was exceptional with a private pool. My husband and I enjoyed coming back to the hotel from a long day out on the town. I loved our experience there and our facial and massage by Julia was AMAZING. I highly recommend this hotel and I can’t wait to come back!! The staff was exceptional!!!!
    Christina, us4 night romance trip
    Exceptional 10.0
    I recently stayed @Copal for my 28th birthday trip and my best friend and I were very pleased. We booked the 2 bedroom apartment with private rooftop pool. When we arrived around 7pm eager to check in we were given the wrong suite without the pool than originally booked but the receptionist quickly apologized and upgraded us to a 3 bedroom suite apartment with private pool. The staff was friendly and as females on the ground floor we felt pretty safe as there was security all throughout the premises. The property is stunning and just a 10 min cab ride from the restaurants and major attractions. We loved having the apartment but still with the convenience of hotel amenities. There are no phones in the room everything is done through WhatsApp which was ok but would have preferred a phone in the suite to quickly have access to. Most of the staff wore a mask expect for the girls at the front desk which we found very strange since they are coming in contact with the guest. Overall it was a great experience and would highly recommend, the property is stunning.
    KattyG, us3 night trip with friends

    Copal Tulum Hotel