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All properties in Ciudad Juarez, Chihuahua, Mexico
1 room, 2 adults

Hotel Lucerna Ciudad Juarez

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (free)
  • Dry cleaning/laundry service
  • Elevator
  • Free self parking
Paseo Triunfo De La Republica 3976, Ciudad Juarez, CHIH, 32200, Mexico

Luxury hotel with outdoor pool, near Hospital de la Mujer
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (free)
    • Dry cleaning/laundry service
    • Elevator
    • Free self parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • There is no complaints about our stay. This hotel has great services, great customer…Apr 2, 2021
  • Very nice and clean great customer service definitely a great place to stay..Mar 13, 2021

Hotel Lucerna Ciudad Juarez

from S$98
  • Deluxe Room, 1 King Bed, Balcony
  • Deluxe Double Room, Balcony
  • Exclusive Single Room
  • Room

What’s around Hotel Lucerna Ciudad Juarez

Landmarks

  • Heart of Ciudad Juarez
  • Hospital de la Mujer - 3 min walk
  • Plaza de las Americas - 11 min walk
  • Jaime Canales Lira Stadium - 12 min walk
  • Estadio 20 de Noviembre - 12 min walk
  • El Paso Zoo - 3 mi / 4.8 km
  • American Consulate - 5.5 mi / 8.9 km
  • University of Texas at El Paso - 6.5 mi / 10.5 km

Getting around

  • El Paso International Airport (ELP) - 28 min drive
  • Abraham Gonzalez Intl. Airport (CJS) - 23 min drive
  • El Paso Union Depot - 7 min drive
  • Area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 138 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
Working away
  • 24-hour business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 32-inch TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Hotel Lucerna Ciudad Juarez’s small print

Also known as

  • Hotel Lucerna Ciudad Juarez
  • Lucerna Ciudad Juarez
  • Hotel Lucerna Ciudad Juarez Hotel
  • Hotel Lucerna Ciudad Juarez Ciudad Juarez
  • Lucerna Ciudad Juarez
  • Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez
  • Lucerna Ciudad Juarez Hotel
  • Lucerna Hotel Ciudad Juarez

Policies

The deposit amount is equivalent to 1 night if paid in cash.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Optional extras

Buffet breakfast is offered for an extra charge of USD 11 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Lucerna Ciudad Juarez

  • Does Hotel Lucerna Ciudad Juarez offer free cancellation for a full refund?
    Yes, Hotel Lucerna Ciudad Juarez does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Lucerna Ciudad Juarez?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Lucerna Ciudad Juarez?
    Yes, there's free self parking.
  • Is there a pool at Hotel Lucerna Ciudad Juarez?
    Yes, there's an outdoor pool. The swimming pool will be unavailable from April 1 2021 to April 30 2021 (dates subject to change).
  • Are pets allowed at Hotel Lucerna Ciudad Juarez?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Lucerna Ciudad Juarez?
    You can check in from 3 PM - midnight. Check-out time is 1 PM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Lucerna Ciudad Juarez?
    Yes, there's an onsite restaurant, Acueducto. Nearby restaurants include Sanborn's (3-min walk), CUSTODIA DE SAN PABLO RESTAURANT MUSEO TEATRO (14-min walk), and Mimbre Restaurante (2.1 mi).
  • Is there an onsite casino at Hotel Lucerna Ciudad Juarez?
    No, this hotel doesn't have a casino, but Speaking Rock Entertainment Center (17-min drive) and Sunland Park Racetrack and Casino (23-min drive) are both nearby.
  • What is there to do at Hotel Lucerna Ciudad Juarez and nearby?
    Hotel Lucerna Ciudad Juarez has an outdoor pool and a fitness center.

Recent reviews

Very good 8.4 From 538 reviews

Exceptional 10.0
It was a great stay
Ivan, us2 night family trip
Very good 8.0
Necesitan maquinas de hielo en cada piso
Rigoberto, us2 night family trip
Exceptional 10.0
All the areas were excellent,the service of the personal was awesome.
us1 night family trip
Very good 8.0
I never got my VIP benefits, never offered and when i mention they said benefits does not include upgrades.
Jorge, us3 night family trip
Exceptional 10.0
Excellent service from the staff
JESUS, us1 night trip with friends
Exceptional 10.0
Very nice hotel, safe and clean. Large rooms, nice swimming pool and common areas. There is a Sanborns across the street (great restaurant and good store and pharmacy).
Enrique, us5 night family trip
Exceptional 10.0
The staff was very professional. They memorized our last name almost immediately. The room service was delicious and reasonably priced. The cleanliness was evident from the moment we first walked in. Hotel Lucerna is a hidden gem!
us2 night family trip
Exceptional 10.0
Great experience
Great experience, great service!
Ricardo, mx1 night business trip
Poor 2.0
The restaurant took my phone order then 5 mins later some man calls asking if i had placed an order and if so what was my order then 30 mins the waiter brings the free breakfast wich alwasys consist of the same food combo NOT WHAT I ORDERED PLUS HE CHARGES ME 400 PESOS so i call the restuarant and ask to speak to management was told no mgnt was available!! I then askes for the hotel director or C.E.O Or sone one in charge was told no one !!!
us2 night family trip
Fair 4.0
Lucerna one Star
With Gold exclusive vip there is no room upgrade, early check in or late check out. Rooms facing street are extremely noisy, there’s a hospital across the street, sirens blaring at all times of day. Asked for a room on other side, they said since I booked through app that’s the best they could do for me. Guess if you book directly through hotel you get better service. Hotel has been updated but plumbing is outdated. Toilet wouldn’t flush properly. Drinks and food extremely overpriced for the poor quality.
Fernando, us1 night trip

Hotel Lucerna Ciudad Juarez