Grand Wailea Maui, A Waldorf Astoria Resort

The property location is right by the beach. Their pool area stretches out almost seamlessly to the beach, just separated by the sidewalk and stairs to lead you down to the beach. Picture wise, this property is gorgeous. In person it’s also gorgeous and might grand. They have way too many trees which can be a good thing for shade and bad for the view. There are more rooms views blocked by the trees than there are ocean views. The rooms are decent but not worth the price you’re paying. All the furniture, light switches and fixtures in the room are showing age but nothing too bad to be very upset about. What came to me as a disappointment is the service. The valet crew are great so upon arrival you’re greeted very nicely by them followed by a Hawaiian aloha lei but that’s as much of good service as you’re going to get. Going up to the front desk they’re too busy to squeeze a genuine smile and help you.

My favorite hotel. Empty thought this time due to quarantine

Our partial ocean view was as minimal ocean possible. There was construction going on right next to us and we could smell it. The rooms definitely needed some work but for the price we paid we shouldn’t have to smell it. The pool is amazing the restaurants had great food. Plenty of chairs for relaxing. Beautiful outside of our room.

We loved our stay here! The property really can only be described as Grand. It has beautiful gardens and an open feel. Everything is beautifully manicured and everyone was so helpful. I’d gotten hurt on our trip and broke my foot and the staff was so accommodating, either wheeling me in a wheelchair or taking me in a golf cart to restaurants. It was very appreciated and still allowed us to enjoy our trip on what would have otherwise limited us!

Pool was fantastic and so was the beach. I love the open air layout of the place. Our bell boy Ryan was a master at his craft. Most all the other staff was a little on edge and I felt like they didn’t want to be helpful. It was kind of weird that multiple staff weren’t accommodating - like keeping an umbrella up because I was using it, or appearing like I was interrupting something if I had a question. Water isn’t out out till 10 am in the lobby. I left feeling that it was not 5 stars. The room itself had a killer bathroom and view, but if you crop the picture to just the room, it looks like a Motel 8.

Our second visit and it was just incredible. Lovely location and wonderful service!! The very best!!

Everybody at the resort was helpful, friendly and wanted to make sure their guests were as comfortable as possible!

Love the grand but Hawaiian feel of this hotel—the statues, fountains, tiki torches and palapas. (Many hotels have modern renovations that feel bland.) The room was spacious and the beds and pillows very comfortable. The shampoo and conditioner made my hair feel wonderful. The pools and water slides are super fun, even for adults. My son liked the rope swing too. The water elevator is a little overrated. Cool that it is the only one in the world but not a very exciting ride. The beach is very nice here and has chairs and umbrellas to use at no charge. Definitely plan to come back!

Beautiful acceomodations...surprised for the caliber of hotel that first thing we saw in the room were 2 bottles of water with a note that says in a one week stay that after the 2 bottles there will be a charge more additional water...seriously. We paid a fortune to stay here and they have to nickel and dime us for water.Expected it to be expensive but was surprised at how pricey everything was at this hotel. Dont get me wrong it's beautiful but be ready to spend a lot here.

The staff was outstanding, friendly, helpful and dedicated to cleanliness