Guests
All properties in Almaty, Kazakhstan

Resident City Hotel

4-star hotel in Almaty with 2 restaurants and bar/lounge

  • Free WiFi and free parking

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  • Deluxe Room - Guest Room
  • Deluxe Room - Guest Room
  • Luxury Room - Bathroom
  • Luxury Room - Bathroom
  • Deluxe Room - Guest Room
Deluxe Room - Guest Room. Image 1 of 44.
1 / 44Deluxe Room - Guest Room
23 Zheltoksan Street, Almaty, 050004, Kazakhstan
10.0.Exceptional.
  • The staff was very helpful.

    Jun 1, 2021

  • Nice, super clean, brand new hotel! Big parking lot, good breakfast and firedly staff.…

    Mar 26, 2021

See all 8 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Airport transfer
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 86 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Fitness center
  • Airport shuttle
  • 24-hour front desk

For families

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer
  • Blackout drapes/curtains

What’s around

  • MEGA Park - 13 min walk
  • Zenkov Cathedral - 23 min walk
  • Almaty Cathedral - 29 min walk
  • 28 Panfilov Heroes Memorial Park - 31 min walk
  • Almaty Opera House - 32 min walk
  • Nedelka Park - 32 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests

What’s around

Landmarks

  • MEGA Park - 13 min walk
  • Zenkov Cathedral - 23 min walk
  • Almaty Cathedral - 29 min walk
  • 28 Panfilov Heroes Memorial Park - 31 min walk
  • Almaty Opera House - 32 min walk
  • Nedelka Park - 32 min walk
  • Central Park of Culture and Leisure - 39 min walk
  • St Nicholas Cathedral - 42 min walk
  • Republic Square - 45 min walk
  • Aqua Park - 2.5 mi / 3.9 km
  • National Museum of Kazakhstan - 2.7 mi / 4.4 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 14 min drive
  • Almaty Station - 7 min walk
  • Almaly - 28 min walk
  • Airport shuttle (surcharge)
map
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23 Zheltoksan Street, Almaty, 050004, Kazakhstan

At a glance

Hotel size

  • This hotel has 86 rooms

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (7 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • 3 coffee shops/cafés
  • Bar/lounge
  • 24-hour room service

Things to do

  • Fitness facilities

Working away

  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 807
  • Conference space size (meters) - 75

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • Russian
  • Turkish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 100-cm Smart TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Le Grill Panorama - This restaurant specializes in Eastern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

Topkapi - This family restaurant specializes in Turkish cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • New Year's Day (1 January) Gala Dinner per adult: KZT 25000
  • New Year's Day (1 January) Gala Dinner per child: KZT 13000 (from 6 to 12 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 7000 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Airport shuttle service for children up to age 18 costs KZT 0 (roundtrip)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property accepts credit cards, debit cards and cash.

Also known as

  • Resident City Hotel Hotel
  • Resident City Hotel Almaty
  • Resident City Hotel Hotel Almaty

*See fees & policies for additional details or extra charges

FAQs

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 2 onsite restaurants, featuring Eastern European cuisine. Nearby restaurants include China Town (4-min walk), Govinda's (5-min walk), and The Old English Pub Almaty (8-min walk).
  • Yes, an airport shuttle is available. The charge is KZT 7000 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Casino Zodiak (8-min drive) is nearby.
  • Maintain your daily exercise routine at the gym.
10.0.Exceptional.
  • 10.0.Exceptional

    I will definitely recommend this hotel as the best one in Almaty. I want to thank all staff for high level of professionals from house keepers to front desk administrator. Extremely happy with my stay. Thank you

    DanaNazeer, 4 night family trip, Oct 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Отличный новый отель. Чисто вкусные завтраки

    Kamshat, 1 night trip, Mar 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Все отлично

    Современный свежий Отель , удобно расположенный с красивым видом с ресторана на верхнем этаже

    TIMURBEK, 3 night business trip, Jan 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Dameli, 4 night trip with friends, May 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Dmitriy, 2 night trip, Mar 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    5 night trip, Dec 7, 2020

    Verified Expedia guest review

See all 8 reviews